Green Meadows Surgery
Brook House, Heatherwood Hospital, Brook Avenue, Ascot, Berkshire, SL5 7GBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Bad service
Rated 2 stars out of 5
by Anonymous - Posted on 26 July 2024
Did an econsult for my baby today to be told there are no doctors on duty today at the surgery who can see a baby? We have therefore been sent to Brants Bridge later this evening? Disgusting service for a baby who is in pain. Such a shame as the surgery are normally so efficient at fitting my children in
Visited July 2024
Review titled Green Meadows Surgery
Replied on 26 July 2024
Dear Patient We are sorry that you have had cause to leave this review and we would appreciate it if you could call the Practice on 01344 621627 selecting Option 3 and ask to speak to the Complaints Manager who would be happy to discuss and look into this for you. Kind regards Vicky Green Assistant Practice Manager
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Review titled Very good practice
Rated 5 stars out of 5
by Ann Williams - Posted on 14 June 2024
I have just had a quick and helpful response from a GP at this surgery after a 111 call. The advice given was very useful and reassuring. Over many years and particularly recently both my husband and I have needed the help and advice from the doctors and staff of Green Meadows. This has been given both pleasantly and promptly (if needed) and inspires confidence that our health is being well looked after. Systems have changed many times over the years but I still feel that we are receiving excellent care when necessary. This practice is well run - we are fortunate to be under its care.
Visited June 2024
Review titled Green Meadows Surgery
Replied on 17 June 2024
Dear Mrs Williams, Thank you very much for taking the time to post your comments. We are delighted that you have been pleased with the care received from Green Meadows Surgery. We pride ourselves on aiming to deliver the best service possible and it always boosts staff morale to hear from a happy patient. Kind regards Green Meadows Surgery Management Team
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Review titled Not the same since moving to the new site.
Rated 1 star out of 5
by Janet - Posted on 17 July 2024
Can’t phone as before to get a doctors appointment. You have to fill in endless forms online. I had a urine/kidney infection and need a CT scan doctor told me to go to Heatherwood hospital for it after two visits told it couldn’t be done there. Then told to phone Frimley radiology which I did they had no referral for me. Then I was told to go to Wexham Park hospital. I said I am not going there as I had scans at Frimley in the past. So I wrote a private letter to one doctor who was my doctor for many years when I had many tests to ascertain my heart problem. This letter that I hand delivered was told the doctor would see it the next day. The office actually opened this private letter. And phoned to say to go to Wexham hospital. I then repeated I cannot get there.
Visited June 2024
Review titled Green Meadows Surgery
Replied on 26 July 2024
Dear Patient Thank you for your review, as we only have your first name we cannot respond or look into to the comments you have made. If you would like to discuss your concerns then please contact a member of the Management Team on 01344 621627 (Option 3) Kind regards Green Meadows Surgery
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Review titled Professional service
Rated 5 stars out of 5
by Alan Legg - Posted on 26 June 2024
I submitted an E enquiry, and within 6 hours I had a call from a doctor, was seen by a Practise Nurse Practitioner, had an X-ray and got a txt confirming things where ok. Just Brilliant.
Visited June 2024
Review titled Green Meadows Surgery
Replied on 26 June 2024
Dear Mr Legg, Thank you so much for taking the time to post your comments, these have been shared with the Surgery Team, who are delighted to hear that you have had such a positive experience, this is the level of service we aim to provide to all patients. Kind regards Green Meadows Management
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Review titled The doctor I saw is the best !
Rated 4 stars out of 5
by Julie camerony - Posted on 26 April 2024
Doctor D was proactive , understanding and thorough. Highly recommend him. He called when he said he would and made things easy to understand . A general comment re green meadows - It would be good if it was easier to make appointments other than via econsult which is as far as I can make out an appointment prevention system! This is the first time I have actually managed to see a doctor at my own practice in about 4 years!
Visited April 2024
Review titled Green Meadows Surgery
Replied on 17 June 2024
Dear Ms Cameron, Thank you for taking the time to let us know about your recent positive experience at the Surgery. e-consults and e-consult lites(for those without internet access) are all triaged by the duty doctor and this has proved to be the best way of ensuring that the patients with the greatest clinical need are seen as a priority. Kind regards Green Meadows Surgery Management Team.
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Review titled Need more understanding!
Rated 4 stars out of 5
by Anonymous - Posted on 13 August 2024
Whilst im not too bad being computer literate there have been times where ive been given dates way off too far ahead and had to resubmit an econsult. But in fairness they usually do then contact u.Its usually referring to my main medication whilst the pharmasist has been very helpful i do feel i should have my pain meds now back on my usual repeat! As its been easy 18 months having a monthly phone call! And im more then aware now.But overall i do feel they are a good doctors surgery but i have had issues and seriously have considered changing to Ascot medical centre.
Visited March 2024
Review titled Green Meadows Surgery
Replied on 14 August 2024
Dear Patient, Thank you for posting your comments, unfortunately as the feedback is anonymous, we cannot give any specific feedback but please do contact the Surgery should you wish to discuss your concern regarding your repeat prescription with a member of the Team. Kind regards Green Meadows Management Team
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Review titled Showed very good care and concern
Rated 5 stars out of 5
by Philip Pearce - Posted on 22 March 2024
I experienced chest pains. NHS website says to contact GP. Online booking says to dial 999 but that seemed extreme so phoned surgery and got GP appointment that day. The doctor was very thorough, patient and explained diagnosis - it seems to be muscular but very comforting to have it checked.
Visited February 2024
Review titled Green Meadows Surgery
Replied on 25 March 2024
Dear Mr Pearce, Thank you very much for taking the time to post your comments. We are delighted that you were pleased with the care you received on this occasion and your feedback has been shared with the Surgery Team. Kind Regards Green Meadows Surgery Management Team
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 17 February 2024
Filled out a e-consult and received a email to say I will be contacted in a few days it’s been 3 weeks I called the surgery to hear a message saying they was closed due to staff training. Called the surgery on 3 separate occasions, listened to answer phone message then phone hangs up saying “your call cannot be answered please call again later “
Visited February 2024
Review titled Green Meadows Surgery
Replied on 20 February 2024
Dear Patient, Thank you for your review. As you have remained anonymous we cannot respond to the comments you have made. If you would like to discuss your concerns then please contact a member of the Management Team. Kind regards Green Meadows Surgery
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Review titled Amazing Service
Rated 5 stars out of 5
by Danielle Sanford - Posted on 21 February 2024
I have had to use the econsultant service a few times recently for my three young children. The gentleman who has called me back to arrange appointments has always been so professional, polite and extremely caring. I’d love to give the practice manager his name so he gets the recognition he deserves. He is a truly wonderful addition to your team.
Visited January 2024
Review titled Green Meadows Surgery
Replied on 22 February 2024
Dear Danielle, Thank you very much for taking the time to let us know about your recent positive experience at the Surgery. We are delighted that you have been pleased with the care you have received and that you found the Surgery team helpful and supportive. It is very rewarding to be able to give positive feedback from our patients to the Surgery Team. Kind regards Green Meadows Management
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Review titled Poor Follow Up
Rated 1 star out of 5
by Simon Ng - Posted on 10 November 2023
My daughter was suffering from severe headaches and neck pain. She submitted an e-consult on 23 November and was given an appointment to speak to a doctor on 6 November. After the phone consultation on 6 November the GP made an appointment for her to attend UCC in Bracknell. The UCC session was with a paramedic which was less than useful given that she was not given any indication of what the cause might be but was simply told to keep taking painkillers and if the situation did not improve then she should go back to her GP. So my daughter was sent on a loop. Her headaches have persisted and I submitted an E-consult again for her this afternoon requesting for the GP to request further investigations such as blood test or scans for my daughter but all she got in return was a notification of a phone appointment on 22 November, which is 12 days away! This was a request for follow up for headaches - which is obviously urgent but we have been sent on a loop. It begs the question of whether anyone actually read those e-Consults before issuing an appointment.
Visited November 2023
Review titled Green Meadows Surgery
Replied on 29 November 2023
The patient in question has been contacted by the Practice Management. We called and spoke to the patient and also her father.