Greenway Community Practice
Greystoke Ave, Southmead, Bristol, Avon, BS10 6AFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible Practise
by Curtis - Posted on 20 November 2024
Had nothing but issues since joining this practise. Originally believed my GP was very understanding, but over time I've realised his only job is to write my ongoing, progressively worse issues on my GP record and do nothing further about it. I've continued to have many consults with him in hopes to progress with treatment for my ongoing health issues, however he has only noted the ongoing issues with no offer of referal, treatment or resolution. When my pain had become less intense, I gave him the okay to remove a pain medication from my prescription list, when my pain came back shortly later he refused to reinstate it. I did this out of trust that I would be able to return to it, should my intense pain return which it did, and he was not understanding and did not give any other solution to the problem. He also refused the hospitals recommendation of a treatment plan even though it was in my discharge summary. And overall the practise has been worsening my mental health due to their lack of understanding
Visited November 2024
Review titled Greenway Community Practice
Replied on 20 November 2024
Dear Curtis, Thank you for your feedback, we are sorry that you feel the service is not meeting your expectations. The practice has received your email messages and will be in touch to discuss your individual concerns via the appropriate routes as outlined in our complaints policy. We take complaints very seriously and please be reassured that someone will be in contact with you in due course. Please contact the practice if you wish to discuss further. Kind regards
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Review titled Amazing practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 November 2024
This practice is nothing short of amazing. The care I have received is excellent. They are very efficient and I love the way they will communicate with you via text. The DR that treated me was really lovely and very informative.
Visited November 2024
Review titled Greenway Community Practice
Replied on 18 November 2024
Hi there, Thank you for taking the time to provide us with feedback on your recent experiences. Its great to hear that our service is meeting your expectations and we will pass on your valued feedback to the team, thanks again!
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Review titled Great Doctor (At Last)
Rated 5 stars out of 5
by Deana Perry - Posted on 16 October 2024
Very in depth consultation with very good information given and a proper diagnosis. Time was not a problem as I was given plenty of it.
Visited October 2024
Review titled Greenway Community Practice
Replied on 17 October 2024
Dear Deana, Thank you for taking the time to write a review. Welcome to the practice! We are pleased to hear that your recent experience met expectations. We will be sure to share your feedback with your doctor and wider team, Best wishes
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Review titled A very distinct improvement over my last gp’s practice
Rated 5 stars out of 5
by DAVID RICHARDS - Posted on 01 October 2024
Very professional & you can immediately tell this practice cares deeply about its patients. Receptionists were very friendly & knowledgeable. I landed on my feet when registering with this practice. The doctor assigned to me specialises in Respiratory illness & I have Asthma & COPD so I couldn’t have requested a better gp. The only issue I had was because I didn’t know my way around the practice I took the wrong corridor but was quickly directed to the correct room. Can’t rate this practice highly enough & I feel confident my health issues are in good hands 😁
Visited September 2024
Review titled Greenway Community Practice
Replied on 01 October 2024
Dear David, Thank you for sharing feedback on your recent experience of the practice. We pride ourselves on delivering a high standard of care to our patients and we are pleased that your experience met expectations. We will be sure to share your valued comments with our team. Thank you again, best regards
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Review titled Brilliant Practice
Rated 5 stars out of 5
by Barbara Crockford-Smith - Posted on 17 September 2024
All at The Greenway practice, are always happy, pleasant to see you, nothing is too much trouble. My appointment 16/09/2024 was dealt with in an extremely understanding and very, very helpful manner by my Doctor. Worries resolved.
Visited September 2024
Review titled Greenway Community Practice
Replied on 17 September 2024
Dear Barbara, Thank you for your feedback on your recent visit to the practice. We are pleased that the service meets your expectations and will share your valued feedback with our team. Kind regards
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Review titled Incredible service
Rated 5 stars out of 5
by Kevin - Posted on 30 September 2024
Went into the practice today to try to get the earliest available appointment. The receptionist was so helpful and asked if I could wait. Just 15 minutes later I was with my doctor, who thoroughly explored every aspect of my problems and even enquired about my partner. In addition to preparing a prescription, he decided to get some blood tests. Checking on the system he saw that there was a space with the nurse immediately, so 5 minutes later, the blood was taken and has gone off to be checked. Thank-you (the review system doesn't allow me to use names, but you know who you are). I realise that such lightening service is not always available, but this experience was beyond any expectations and shows the best of the Health Service.
Visited September 2024
Review titled Greenway Community Practice
Replied on 30 September 2024
Thank you Kevin for the feedback. As a practice that strives to provide the best possible service to our patients we are pleased that you were seen so efficiently. We will be sure to share this feedback with the team. Best regards
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2024
As usual we received excellent care by all the staff at the GMP. We had our child's first vaccinations and felt the progress was faultless. We had lots of reassurance, the jabs were also done at the same time making it a much smoother process. After we were given a private room to ensure we were comfortable and happy before leaving! Thanks for all the effort.
Visited August 2024
Review titled Greenway Community Practice
Replied on 15 August 2024
Dear Patient, Thank you for sharing feedback on your recent visit to the practice. We are pleased to hear that your baby's first vaccinations met your expectations. We will be sure to share your valued feedback with the team.
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Review titled Welcoming practice
Rated 5 stars out of 5
by Madeline - Posted on 11 July 2024
Reception staff are welcoming helpful and efficient. The Doctor listened , examined me , and explained options and offered solutions . She was easy to talk to ,made a prescription , a referral for a scan and appointment for a physio assessment. Job done and made me feel welcome too . Thank you for making me feel looked after and easing any anxiety . I had
Visited July 2024
Review titled Greenway Community Practice
Replied on 11 July 2024
Dear Madeline, Thank you for sharing your feedback on your recent visit to the practice. We are pleased to hear the service met with your expectations and we will be sure to share this feedback with the team. Kind Regards
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Review titled Best Practice in Bristol
Rated 5 stars out of 5
by Helen Gordon - Posted on 14 May 2024
I had to make an emergency same day face to face appointment. This was no problem and I got the help I needed. I was in extreme pain and really couldn’t wait.
Visited May 2024
Review titled Greenway Community Practice
Replied on 15 May 2024
Dear Helen, Thank you for your great feedback. We are pleased that the team responded efficiently to your urgent problem and you received the care you needed in a timely manner. We appreciate you taking the time to provide feedback and will share this with the team. Kind regards
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Review titled Superb performance
Rated 5 stars out of 5
by Rob Hook - Posted on 14 May 2024
Needed to check something wasn’t serious and got an immediate appointment via a very friendly receptionist and an encouraging diagnosis from the doctor. Superbly managed end to end practice. Someone there is making a huge effort to create such a supportive culture.
Visited May 2024
Review titled Greenway Community Practice
Replied on 14 May 2024
Dear Rob, Thankyou for your valued feedback. As a practice we strive to deliver a positive experience for our patients. We are really pleased to hear that you received a friendly and efficient service from the team and we will be sure to pass on your comments. Thanks once again.