Groby Road Medical Centre (ID Patchett)
9 Groby Road, Leicester, Leicestershire, LE3 9EDContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Groby Road Medical Centre (ID Patchett).
Reviews
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Review titled Great contraceptive service
Rated 5 stars out of 5
by Anonymous - Posted on 22 August 2023
The contraceptive nurse was extremely caring, empathetic and knowledgeable. She explained things very well and went over and beyond our expectations. I would recommend anyone her to anyone considering contraceptive advice.
Visited August 2023
Review titled Groby Road Medical Centre (ID Patchett)
Replied on 10 November 2023
Dear patient, Thank you for your feedback. We are pleased you had a positive experience with our contraceptive nurse. We shall pass your kind comments on to the team. Many thanks Wendy Cann - Assistant Operations Manager
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Review titled Amazing surgery
Rated 5 stars out of 5
by Josie - Posted on 29 June 2023
Called to ask for appointment with my regular gp receptionist sorted it within minutes was kind and caring.had my appointment with gp whom is extremely and highly experienced in the role of a gp. I can 100% trust any diagnosis made.sometimes it’s just the reassurance I need. And I get this from gp.I felt heard giving plenty of time to talk through my worries without been made feel a burden.this gp is extremely caring compassionate understanding and shows true empathy.from all caring receptionists. Nurses healthcare assistant and all whom work at the practice do so as a team. It’s the best practice iv ever been part of.a huge thank you to all of you.
Visited June 2023
Review titled Groby Road Medical Centre (ID Patchett)
Replied on 04 July 2023
Dear Josie, Many thanks for your kind comments, we appreciate you spending the time to send us your feedback and are pleased you had a positive experience with our GP and Nursing team. Your comments will be passed to our team. Kind regards Admin team
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 July 2023
I am extremely grateful for the care and compassion that has been provided at this surgery. Appointments are always on time and the GP surgery has kept in contact with me to throughout. Most importantly, I felt heard. Thank you for your outstanding care.
Visited May 2023
Review titled Groby Road Medical Centre (ID Patchett)
Replied on 31 July 2023
Dear patient, Thank you for your feedback. We are pleased that you had a positive experience when contacting the surgery and we appreciate your kind words. Your comments will be shared with the team. Kind regards GRMC Admin
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Review titled Great practice
Rated 5 stars out of 5
by Josie - Posted on 02 May 2023
Called to ask for gp telephone consultation this was sorted within minutes receptionist are all so friendly and hardworking keeping the practice running smoothly.I got my call from gp I felt involved in my care I felt listened to .gp was able to reassure me on my health worries I had .gp went the extra mile in helping me to feel calmer on my worries and concerns .after the call I felt calmer gp had shown compassion kindness and reassurance which helped me with my anxiety disorder I feel privileged been part of this practice thank you all
Visited April 2023
Review titled Groby Road Medical Centre (ID Patchett)
Replied on 04 July 2023
Dear Josie, Thank you for your feedback. We are pleased you had a positive experience during your call to the surgery. We appreciate your kind comments and will feed back to our staff. kind regards Admin team
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Review titled A great team
Rated 5 stars out of 5
by Julie F - Posted on 04 April 2023
I walked in to the reception without an appointment and asked to use their blood pressure monitor as I thought mine was broken. It wasn’t but my blood pressure was sky high. The receptionist took advice from the nurse and sat with me and did it again. The on call doctor sent me to the practice pharmacist who calmed me down and re did the tests. From there I went to A&E ! I cannot thank this practice enough, remember I didn’t even have an appointment!! I am now receiving excellent care as my blood pressure is falling and it is reassuring to know that the team are only a phone call away. Thanks so much
Visited March 2023
Review titled Groby Road Medical Centre (ID Patchett)
Replied on 04 July 2023
Dear patient, Thank you for your feedback, we are pleased you had a positive experience when you were having problems with your blood pressure and that your symptoms have improved. We will feed back your comments to our staff. Kind regards Admin team
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Review titled Exceptional surgery
Rated 5 stars out of 5
by Josie - Posted on 29 March 2023
Had a call telephone consultation with regular gp.I was advised to start a new medication and giving appointment for following day.this was my first face to face since start of pandemic gp made me feel at ease instantly.explained medication and reasons it was suggested and benefit's I’d gain from taking it.I was fully involved in the decision gp felt right for me .I felt completely involved and heard. Gp arranged further tests without keeping me waiting due to symptoms I’d experienced prior to visit.once everything was arranged I began to offload how my grief was affecting me although this appointment had to be slotted in at late notice this didn’t stop the gp from simply listening giving support with understanding and kindness. Following day I called due to concerns regarding hospital appointment gp called me back later that evening although it was late and gp very overstretched with workload at no point made me feel a nuisance this Gp is very passionate about his job dose it to the highest of standards I feel 100% trusted in his care and diagnosis I’d like to say a big thank you for acting so promptly. And all the receptionist staff are hardworking friendly helpful and kind .let’s not forget them when reviewing the surgery as without them there wouldn’t be a surgery there so overstretched not just booking appointments but so much more on top so let’s all give them a big thank you too
Visited March 2023
Review titled Groby Road Medical Centre (ID Patchett)
Replied on 04 July 2023
Dear Josie, Thank you for your kind comments, we are very pleased you have had a positive experience and that we were able to alleviate your concerns. We will feedback your lovely comments to all staff. Kind regards Admin team
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Review titled Caring experienced nurse
Rated 5 stars out of 5
by Josie - Posted on 20 March 2023
Visited surgery greeted with a smile and friendly receptionist.surgery extremely clean all Safety measures in place .wasn’t kept waiting saw a nurse extremely caring kind friendly and knew how to make me feel at ease .she’s aware of my struggles explained exactly what tests she’d be doing and what they was for reassuring me throughout how she’d be able to give results afterwards which she did. Then she spent some of her valuable time listening to me .I felt completely involved in the tests was fully aware how they’d be done and giving results this nurse is highly experienced in her role and goes above and beyond in patient care upholding all the nhs trust values by shown compassion respect patient involvement and understanding individual patient needs A huge thank you
Visited March 2023
Review titled Groby Road Medical Centre (ID Patchett)
Replied on 04 July 2023
Dear Josie, Thank you once again for your kind comments, we are pleased you have had such a positive experience when visiting the surgery and will give your feedback to our staff. Kind regards Admin team
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Review titled Best surgery
Rated 5 stars out of 5
by Josie - Posted on 10 March 2023
Went for bloods that gp requested receptionist sorted out time date and although so overstretched with workload they have,it was done with a friendly manner as they all are extremely caring and work so well as a team they play a huge part in keeping the surgery running so smoothly on arrival for bloods surgery was extremely clean and no waiting around.the nurse was incredibly kind and caring she took bloods then spent her valuable time having a friendly chat with me about my anxiety she was so understanding kind and compassionate such a nice lady thank you
Visited March 2023
Review titled Groby Road Medical Centre (ID Patchett)
Replied on 04 July 2023
Dear Josie, Thank you for your lovely comments, we appreciate your feedback and are pleased you have had a positive experience when visiting the surgery for a blood test. We shall pass your comments on to our staff. Kind regards Admin team
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Review titled Thank you Groby Rd
Rated 5 stars out of 5
by J.H - Posted on 09 March 2023
Have had great care for many years at this practice from the dedicated Doctors and Nurses who work there. Brilliant and painless treatment yesterday from an understanding and kindly Doctor and Nurse. Thank you both very much.
Visited March 2023
Review titled Groby Road Medical Centre (ID Patchett)
Replied on 04 July 2023
Dear patient, Thank you for your feedback. We are pleased you had a positive experience when visiting the surgery and value your comments. Your comments will be fed back to our staff. Kind regards Admin team
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Review titled Lucky to have this surge
Rated 5 stars out of 5
by Josie - Posted on 10 March 2023
Had telephone booked consultation with my regular gp was easy to get all receptionist hard working and assist best they can .after consultation gp offered face to face following day gp aware how my anxiety affects me and made me feel comfortable on my visit .I felt completely listened to gp was very professional and acted right away with medication he said will be of benefit and requested other tests to ensure I am on right dosage for condition.I was involved in all treatments and giving good advise .gp then gave me time to talk through my worries without making me feel I was wasting time.I trust this gp with my life he’s extremely conscientious on patient care compassionate kind caring .and shines through that his patients are his prime priority he goes well above and beyond in patient care and I am immensely great full to this gp. I’d also like to say the surgery is teamwork and they all work so well as a great team I hugely appreciate having you all .where would I be without you all thank you
Visited March 2023
Review titled Groby Road Medical Centre (ID Patchett)
Replied on 04 July 2023
Dear Josie, Thank you for your feedback, we are pleased you have had a positive experience and will pass your kind comments on to the staff. Kind regards Admin team