Grosvenor House Surgery
Grosvenor House, 147 Broadway, West Ealing, London, Greater London, W13 9BEContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Grosvenor House Surgery.
Reviews
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Review titled Drs are great but receptionists not good
Rated 3 stars out of 5
by Anonymous - Posted on 02 November 2024
One particular receptionist is always very rude to me, even though my partner had some serious health issues including lung problems. She is very irritating to speak to as she's always very unhelpful.
Visited November 2024
Grosvenor House Surgery has not yet replied.
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Review titled Just the waiting time
Rated 4 stars out of 5
by Ayham Endari - Posted on 04 October 2024
The last 2 visits was ok the first visit I had to wait for an hour But they are helpful and the lady who collect the blood is great Thank you
Visited October 2024
Review titled Grosvenor House Surgery
Replied on 08 October 2024
Dear Ayham Endari, Thank you for your review. We sincerely appreciate your feedback. We always aim to deliver the best to our patients. Kind Regards Practice Manager
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Review titled Time wasted
Rated 1 star out of 5
by Anonymous - Posted on 10 September 2024
Too long waiting for phone to be answered. Supposed to be number 1 in line. Staff obviously gone for tea break no thought for urgency of call, just waited and waited. Very poor service. Is this a reflection of the service you provide! Not a good reflection to the care of your patients Still holding on for your receptionist to answer so can’t give a definitive answer
Visited September 2024
Review titled Grosvenor House Surgery
Replied on 11 September 2024
Dear Patient, Thank you for raising concerns about your experience. Your feedback is invaluable, and we take it seriously. Understanding the challenges you faced helps us improve our processes, and we are committed to ensuring a smoother experience for all patients. Your insights are greatly appreciated. I am happy to arrange a follow-up appointment to discuss your concerns further. Kind Regards Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by A Allan - Posted on 22 May 2024
I recently called this surgery at 8am on a Monday after a week of pain in my neck and upper shoulder. I was answered in about 5 minutes and the lady on reception listened carefully to what I was saying and stated I think you might need to see our physiotherapist,my heart sank as I thought that will surely take weeks but no! She offered me an appointment that same morning at Morton Surgery. I was so grateful and so impressed that she triaged me and offered me a same day solution. My interactions with this surgery have always been really positive but this was 5 star care indeed. Well done grosvenor you are setting the bar high.
Visited May 2024
Review titled Grosvenor House Surgery
Replied on 11 September 2024
Dear Patient, Thank you for taking the time to leave us such a great review. We’re excited to hear about great experiences at our practice. Ensuring a happy visit is our number one priority. Thanks again for the kind words! Thank you
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Review titled Great practice with a great new appointment system
Rated 5 stars out of 5
by Anonymous - Posted on 29 April 2024
Fantastic service I completed an online form for an appointment to see my GP. I received a call the same did and was given an appt within a week. Reception staff was very polite and professional and always happy to help Great surgery
Visited April 2024
Review titled Grosvenor House Surgery
Replied on 29 April 2024
Dear Patient Firstly I like to thank you for your positive feedback about the practice and our team. much apricated. kind Regards
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Review titled Great practiceI
Rated 4 stars out of 5
by Miri - Posted on 11 July 2024
I am happy with my GP because he is a good listener and reassuring Doctor. I am confident on his ability and would recommend him to my friends and family.
Visited January 2024
Review titled Grosvenor House Surgery
Replied on 11 September 2024
Dear Patient Thank you for sharing your positive experience with us. The Patient experience is important to us, and we strive to exceed expectations with every visit.
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Review titled Very hard to get through to on phone
Rated 2 stars out of 5
by Maxine Farrell - Posted on 21 December 2023
Can never get through to this surgery easily. Also now has a new recorded message that too busy and cuts you off. Doctors great when you can get to see one.
Visited December 2023
Review titled Grosvenor House Surgery
Replied on 29 April 2024
Dear Maxine Farrell, Thank you for your feedback. I am sorry and please accept our apology for experiencing difficulties to get through to us. We have installed new telephone service to help patients and you can now use call back service, this option is for patients rather having to wait for their call to be answered, practice will contact you directly when you turn comes in a queue. You also can use Accurx service from our practice website this is very prompt way to get through to the practice. . We are continue to provide you best service we can. Kind Regards Grosvenor House Surgery
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Review titled Great practice
Rated 5 stars out of 5
by Faouzia Miri - Posted on 24 October 2023
I used the Link given to me by the receptionist.The doctor's response was immediate, the same day. I was seen by the doctor an hour later.
Visited October 2023
Review titled Grosvenor House Surgery
Replied on 29 April 2024
Dear Faouzia Miri, Firstly thank you so much for your time for giving positive feedback. We continue to try to provide the best as possible to our patients. Kind regards Grosvenor House Surgery
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Review titled Very unsatisfied
Rated 2 stars out of 5
by Christine Foley - Posted on 04 September 2023
I have been holding onto the phone now for 47 minutes. I got to no.3 and everything stopped to let me know where I was in the queue. The last time this happened it was over an hour, I hung up and tried again another 20 min. I walked to the surgery. There were no patients. This new system is just not working. As I said to the Manager unless there are more people answering the phones this is pointless. The patients need to be taken into account this is not happening.
Visited August 2023
Review titled Grosvenor House Surgery
Replied on 06 September 2023
Dear C Foley, Thank you for your feedback regarding our phone systems. Firstly, please accept my sincere apologies you have experienced difficulties getting through to us. We are in the process of changing over phone systems so that patients can have a more stream-lined service as we do understand how frustrating this can be. In the meantime, we do have an additional member of staff answering phone calls and queries during our busiest hours. Please note, we also receive such queries via post, email and internal and external messages. Here are some alternative ways to reach us or book appointments admin.grosvenorhousesurgery@nhs.net Accurx triage link: https://florey.accurx.com/p/E85034 This is the fastest method to contact the practice and all requests are seen by a GP to triage. Your feedback is important to us, and it helps us enhance our services. Thank you for sharing your concerns. kind Regards Practice Manager
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Review titled Good surgery
Rated 4 stars out of 5
by A shah - Posted on 15 June 2023
I am with this surgery since 20 years and over all my experience is good. They always helpful for me and my family. I hope they will continue work to improve their services more to provide us good services on time in future as well.
Visited June 2023
Review titled Grosvenor House Surgery
Replied on 06 September 2023
Dear A Shah Thank you for provided positive feedback to us. we Continue providing best service to our patients Kind Regards Practice Manager