Grosvenor House Surgery
Grosvenor House, 147 Broadway, West Ealing, London, Greater London, W13 9BEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Long delay
Rated 1 star out of 5
by Anonymous - Posted on 14 June 2023
I have been ask to come for blood pressure test. I came 10min early. I have been waiting 30min after my allotted time. There was only one more patient waiting (45min)who was boiling, in waiting area. During this time no one walk out from doctor's rooms...it was lunch time. I have cancelled my appointment after 30min delay as I have kids to pick up....very disappointed, blood pressure check takes 2min...
Visited June 2023
Review titled Grosvenor House Surgery
Replied on 06 September 2023
Dear Patient, Thank you for your review, we take all reviews into consideration to understand how we can improve the service we provide and I’m sorry you did not feel satisfied with the 'waiting appointment time.’ Please don’t hesitate to contact surgery with any further concerns. Kind Regards Practice Manager
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Review titled Very poor.
Rated 1 star out of 5
by Louise Weighill - Posted on 12 April 2023
A receptionist refused to make an emergency appointment even though it meant a vulnerable family member would be without vital medication. I understand that is a breach of obligations. This matter caused great distress.
Visited April 2023
Review titled Grosvenor House Surgery
Replied on 06 September 2023
Dear L Weighill, Thank you for your feedback, We’re sorry to hear you didn’t have a good experience with our receptionist team. We are continue to work on improving and also learning from this experience to ensure our patients have a better service for our patients.