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Grosvenor House Surgery

Grosvenor House, 147 Broadway, West Ealing, London, Greater London, W13 9BE

Contact details and opening times

Patient ratings and reviews

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Help others by sharing your thoughts and experiences about Grosvenor House Surgery.


Reviews

Displaying 11 to 12 of 12

  1. Review titled Long delay

    Rated 1 star out of 5

    by Anonymous - Posted on 14 June 2023

    I have been ask to come for blood pressure test. I came 10min early. I have been waiting 30min after my allotted time. There was only one more patient waiting (45min)who was boiling, in waiting area. During this time no one walk out from doctor's rooms...it was lunch time. I have cancelled my appointment after 30min delay as I have kids to pick up....very disappointed, blood pressure check takes 2min...

    Visited June 2023

    Report as unsuitable

    Review titled Grosvenor House Surgery

    Replied on 06 September 2023

    Dear Patient, Thank you for your review, we take all reviews into consideration to understand how we can improve the service we provide and I’m sorry you did not feel satisfied with the 'waiting appointment time.’ Please don’t hesitate to contact surgery with any further concerns. Kind Regards Practice Manager

    Report as unsuitable


  2. Review titled Very poor.

    Rated 1 star out of 5

    by Louise Weighill - Posted on 12 April 2023

    A receptionist refused to make an emergency appointment even though it meant a vulnerable family member would be without vital medication. I understand that is a breach of obligations. This matter caused great distress.

    Visited April 2023

    Report as unsuitable

    Review titled Grosvenor House Surgery

    Replied on 06 September 2023

    Dear L Weighill, Thank you for your feedback, We’re sorry to hear you didn’t have a good experience with our receptionist team. We are continue to work on improving and also learning from this experience to ensure our patients have a better service for our patients.

    Report as unsuitable