Grosvenor Medical Centre
Grosvenor Street, Crewe, Cheshire, CW1 3HBContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Grosvenor Medical Centre.
Reviews
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 24 April 2025
My copd nurse is amazing but I need to get an appointment to see a doctor now as i want to go back on the nebuliser but she gives amazing advice
Visited April 2025
Review titled Grosvenor Medical Centre
Replied on 24 April 2025
Dear Patient, many thank for taking the time to leave a review. We are pleased that you are happy with the care you have recently received. If you need to request a routine appointment, please visit our website here - www.grosvenormedicalcentre.org.uk where we will be able to assist you. kind regards, Grosvenor Medical Centre
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Review titled Good friendly service
Rated 4 stars out of 5
by Ray Hulme - Posted on 22 April 2025
Seen on time no problems apart from the car park, everything was explained to me, about my medication
Visited April 2025
Review titled Grosvenor Medical Centre
Replied on 23 April 2025
Dear Mr Hulme, thank you for taking the time to leave the practice a review. We are pleased that you had a positive experience on your recent visit. If there was a specific issue with the car park, please don't hesitate to let us know here - https://grosvenormedicalcentre.org.uk/services/managing-your-health-online/online-forms/contact-the-practice/ so we can look into this for you. kind regards, Grosvenor Medical Centre
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Review titled Long wait
Rated 3 stars out of 5
by Anonymous - Posted on 08 April 2025
Was invited for a Covid vaccination at 10.30 on Saturday 5 April I arrived at 10.15 to find the queue was from the surgery to the far side of the car park and my jab did not take place until 11.00 a.m should have been better organised
Visited April 2025
Review titled Grosvenor Medical Centre
Replied on 09 April 2025
Dear Patient, thank you for taking time to leave your review. We are sorry your recent visit to the practice did not meet your expectations. We are aware of the issues at the Covid clinic, which were caused by problems with our systems which were beyond our control. This caused delays in patients being seen. kind regards, Grosvenor Medical Centre
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Review titled Covid check up
Rated 4 stars out of 5
by Eugene elder - Posted on 07 April 2025
Disappointed with having to queue for nearly 1 hour before we were seen to,a lot of people complaining
Visited April 2025
Review titled Grosvenor Medical Centre
Replied on 08 April 2025
Dear Patient, thank you for taking the time to leave a review. We are sorry that your experience at our recent Covid clinic was not a positive one. The practice experienced technical issues with our systems that were out of our control and which caused delays. Please accept our apologies. kind regards, Grosvenor Medical Centre
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Review titled Great practice
Rated 5 stars out of 5
by Andrew - Posted on 07 April 2025
Were seen straight away had sample taken same day just waiting for results which I hope will be back soon as I'm anxious about results
Visited April 2025
Review titled Grosvenor Medical Centre
Replied on 08 April 2025
Dear Andrew, thank you for taking the time to leave the practice a review. We are pleased to hear you were happy with the service you received. Please do not hesitate to enquire about your results either by telephone, or on our website service. Please be reassured that if your results need action, you will be contacted by the practice. kind regards, Grosvenor Medical Centre
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 10 April 2025
When I went for my last appointment, the staff were attentive and punctual. The purpose of my visit was addressed well and I left satisfied with my treatment.
Visited April 2025
Review titled Grosvenor Medical Centre
Replied on 10 April 2025
Dear Patient, thank you for taking the time to leave the Practice a review, it is appreciated. We are pleased to hear that you had a positive experience at your recent visit and were happy with the care you received. kind regards, Grosvenor Medical Centre
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Review titled Covid vaccination session
Rated 2 stars out of 5
by David Thomas - Posted on 08 April 2025
Appointment time was 09.49 ! I arrived about 5 minutes early to find a queue stretching from the consulting rooms , through the waiting room and across the car park. It took about 35 minutes before I was seen. Although the weather was fine, it was chilly, and several of this group of elderly people needed to sit down. One lady fell and required nurse intervention, which further delayed the proceedings. In short, there were too many patients, and too few staff. I assume, like me, everyone had an appointment time, so the delay could have been avoided.
Visited April 2025
Review titled Grosvenor Medical Centre
Replied on 08 April 2025
Dear Mr Thomas, thank you for taking the time to leave a review. We are sorry your experience at the Covid clinic was not a positive one. Please be reassured that the clinic was fully staffed and not over-booked, but we did have an issue with our systems that was beyond our control which caused delays, and also patients arriving outside of their allocated appointment times. We run large flu clinics every autumn without these issues, and we are sorry that outside factors meant that this was not the case on this occasion. kind regards, Grosvenor Medical Centre
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Review titled Covid vaccination
Rated 2 stars out of 5
by Anonymous - Posted on 07 April 2025
My husband and I were able to get appointments for our Covid jabs last Saturday 5th April at 09:51 and 09:52. As traffic/road works around Crewe it’s difficult to assess journey time, we arrived early approximately 09:40. We were met with a large queue trailing out of the surgery door and across the car park. This didn’t move very quickly and although sunny it was really chilly. Taking into account the age of all the vaccine recipients and some of their infirmities- not a good situation. We got our vaccinations and left at 10:25. In the time we were there one person waiting fell in the car park and had to be treated! Had the weather been inclement the whole situation would have been much worse. There must be a health and safety issue here with the numbers booked and the inability to service that number in a timely manner along with the unsuitable waiting areas.
Visited April 2025
Review titled Grosvenor Medical Centre
Replied on 08 April 2025
Dear Patient, thank you for taking the time to leave a review. We are sorry that your experience at our recent Covid clinic was not a positive one. The practice experienced technical issues with our systems that were out of our control and which caused delays. The practice runs large flu clinics each autumn and has not experienced this issue previously with long waits and large queues. Please accept our apologies. kind regards, Grosvenor Medical Centre
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Review titled COVID booster jab
Rated 4 stars out of 5
by Anonymous - Posted on 09 April 2025
Had to wait in a long queue, had an appointment but had to wait in the queue round the car park for about an hour, when I struggle standing it’s difficult. Normally very good with no complaints.
Visited April 2025
Review titled Grosvenor Medical Centre
Replied on 10 April 2025
Dear Patient, thank you for taking the time to leave the Practice a review. We are aware of the issues at the recent Covid clinic, which were caused by issues with our systems that were beyond our control. This resulted in delays. We are very sorry that you had to wait for your appointment on this occasion. kind regards, Grosvenor Medical Centre
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Review titled Friendly surgery
Rated 5 stars out of 5
by Anonymous - Posted on 07 April 2025
I saw an acp, he was very friendly and helpful, he spent a lot of time with me…didn’t rush and asked loads of questions. He then examined me and told me what he thought was the matter….he was very easy to talk to and put me at my ease
Visited April 2025
Review titled Grosvenor Medical Centre
Replied on 08 April 2025
Dear Patient, thank you for taking the time to leave a review. We are pleased to hear you had a positive experience with one of our ACP team, and we will pass your comments to them. We appreciate your feedback. kind regards, Grosvenor Medical Centre