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Grosvenor Medical Centre

Grosvenor Street, Crewe, Cheshire, CW1 3HB

Contact details and opening times

Patient ratings and reviews

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Help others by sharing your thoughts and experiences about Grosvenor Medical Centre.


Reviews

Displaying 1 to 10 of 87

  1. Review titled In and out like a flash

    Rated 5 stars out of 5

    by Michael Kellett - Posted on 17 March 2025

    Arrived 10 mins early , called in straight away from, examined me , referred me then out , face to face easy , why these long drawn out phone appointments. Then you still have to wait two weeks for a face to face,

    Visited March 2025

    Report as unsuitable

    Review titled Grosvenor Medical Centre

    Replied on 18 March 2025

    Dear Mr Kellett, many thanks for taking the time to leave a review regarding your recent visit to the practice, we appreciate your feedback. Please be reassured that you will always be seen face to face where appropriate, and routine appointment requests are triaged by a GP to determine which course of action is necessary regarding your request. We do aim to offer appointments for routine requests for between 7 and 14 days, but this will depend on staffing and availability. We are sorry that you feel on this occasion you had to wait but we are pleased you were happy with your care when seen. kind regards, Grosvenor Medical Centre

    Report as unsuitable


  2. Review titled Good doctor

    Rated 5 stars out of 5

    by Miss A Lumb - Posted on 03 March 2025

    Doctor was thorough and didn't rush the appointment. Knowledgeable and approachable. Arranged follow up tests to identify my present problem.

    Visited March 2025

    Report as unsuitable

    Review titled Grosvenor Medical Centre

    Replied on 04 March 2025

    Dear Miss Lumb, thank you for your review. We are pleased to hear you were happy with your recent appointment and the care you received, and we appreciate your feedback. kind regards, Grosvenor Medical Centre

    Report as unsuitable


  3. Review titled Great paramedic

    Rated 4 stars out of 5

    by Mr S Barbour - Posted on 03 March 2025

    Dealt with very professionally , only let down was that your telephone message does not state that men cannot go to pharmacy if they have urine infection, not very helpful

    Visited March 2025

    Report as unsuitable

    Review titled Grosvenor Medical Centre

    Replied on 04 March 2025

    Dear Mr Barbour, thank you for your review. We are pleased to hear you were happy with your recent appointment with one of our Paramedics. We are sorry you felt our telephone message was not helpful; we try to keep it as short as possible with only emergency information so our patients join the telephone queue as soon as possible. Our Reception Team would have been able to advise you regarding appropriate pharmacy services. kind regards, Grosvenor Medical Centre

    Report as unsuitable


  4. Review titled Felt comfortable with the GP

    Rated 4 stars out of 5

    by kim Cooper-Marsh - Posted on 18 March 2025

    Felt comfortable and got things done, a big thank you it was nice to be able to talk to somebody about my condition

    Visited March 2025

    Report as unsuitable

    Review titled Grosvenor Medical Centre

    Replied on 18 March 2025

    Dear Mrs Marsh, thank you for taking the time to post a review of your recent contact with the practice. We are pleased that you were happy with the care you received and we appreciate your feedback, which we will pass along to the clinician you saw. kind regards, Grosvenor Medical Centre

    Report as unsuitable


  5. Review titled Excellent Care at Grosvenor Medical Centre

    Rated 4 stars out of 5

    by Michael Martin - Posted on 18 March 2025

    I had a good experience today at Grosvenor Medical Centre when I went in to have my chest infection & breathing checked by the doctor. The staff were welcoming and efficient (Not invasive like the other large medical centre in crewe) , making the whole process smooth and stress-free. The doctor was attentive, professional, and took the time to listen to my concerns, ensuring I felt reassured throughout the appointment. His thorough approach and clear explanations gave me confidence in my care. I truly appreciate the excellent service and would highly recommend Grosvenor Medical Centre.

    Visited March 2025

    Report as unsuitable

    Review titled Grosvenor Medical Centre

    Replied on 19 March 2025

    Dear Mr Martin, many thanks for taking the time to leave the Practice a review. We are very pleased that the care you received during your recent visit met your expectations, and you were happy with the service you received from our staff. We will pass your kind comments on to the team. kind regards, Grosvenor Medical Centre

    Report as unsuitable


  6. Review titled Efficient practice

    Rated 5 stars out of 5

    by Anonymous - Posted on 10 March 2025

    At my last visit I was given excellent advice and exercises to help my problem. They also gave me plans for the future which I hope will help to ease the problem.

    Visited March 2025

    Report as unsuitable

    Review titled Grosvenor Medical Centre

    Replied on 10 March 2025

    Dear Patient, thank you for taking time to write a review. We are pleased you were happy with the care your received recently from the Practice and we appreciate your feedback. kind regards, Grosvenor Medical Centre

    Report as unsuitable


  7. Review titled Thorough appointment

    Rated 3 stars out of 5

    by Anonymous - Posted on 12 March 2025

    Thorough and professional appointment with the Nurse. Suggestions and change of meds given. Booked follow up appointment too.

    Visited March 2025

    Report as unsuitable

    Review titled Grosvenor Medical Centre

    Replied on 12 March 2025

    Dear Patient, thank you for your review. We are pleased you were satisfied with the car you received at your recent appointment and we appreciate your feedback. kind regards, Grosvenor Medical Centre

    Report as unsuitable


  8. Review titled Good Practice

    Rated 5 stars out of 5

    by Anonymous - Posted on 31 March 2025

    I find the Doctors, Nurses and receptionists, very helpful and willing to listen to any worries and questions that you may have. The only downside to the practice is the difficulty making appointments. I have recently had to make some lifestyle changes because of high blood pressure, the Sisters have been wonderful putting me in touch with an eating/ wellness program which is helping me to keep my blood pressure stable (along with my medication) and helping me to lose weight.

    Visited March 2025

    Report as unsuitable

    Review titled Grosvenor Medical Centre

    Replied on 31 March 2025

    Dear Patient, many thanks for taking time to leave the practice a review. We are pleased to hear you are happy with the service you receive. If you need assistance or more information on making appointments with us, please submit a request here and we will get back to you with further information - https://grosvenormedicalcentre.org.uk/services/managing-your-health-online/online-forms/contact-the-practice/ kind regards, Grosvenor Medical Centre

    Report as unsuitable


  9. Review titled Lifelong Drs

    Rated 5 stars out of 5

    by Susan patterson - Posted on 31 March 2025

    Never had a problem with my Drs, used since birth, always got same day appointment if required if not not had to wait long, All staff friendly and caring even on a couple of occasions had follow up phone calls unscheduled to check how things are. Wouldn’t want to go anywhere else.

    Visited March 2025

    Report as unsuitable

    Review titled Grosvenor Medical Centre

    Replied on 31 March 2025

    Dear Mrs Patterson, many thanks for your kind words and for taking the time to leave the practice a review. We will pass this along to the whole team. kind regards, Grosvenor Medical Centre

    Report as unsuitable


  10. Review titled Leg dressing Excellent

    Rated 3 stars out of 5

    by Natasha Stevenson - Posted on 17 March 2025

    Had a dressing appointment and it was the first time I had compression bandages done. The dressing was that good, the swelling on the leg has reduced visibly and has improved my mobility in my knee that was really appreciated. Good job.

    Visited March 2025

    Report as unsuitable

    Review titled Grosvenor Medical Centre

    Replied on 24 March 2025

    Dear Miss Stevenson, many thanks for taking the time to leave the Practice a review. We are pleased to hear you are happy with the care you recently received and will pass your comments along to our Nursing Team. kind regards, Grosvenor Medical Centre

    Report as unsuitable