Grosvenor Medical Centre
Grosvenor Street, Crewe, Cheshire, CW1 3HBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not impressed
Rated 3 stars out of 5
by Anonymous - Posted on 07 April 2025
Was given an appointment time for a vaccination but when I arrived at the practice there was a queue right across the car park and the vaccination was over 30 minutes late
Visited April 2025
Review titled Grosvenor Medical Centre
Replied on 08 April 2025
Dear Patient, thank you for taking the time to leave a review. We are sorry that your experience at our recent Covid clinic was not a positive one. The practice experienced technical issues with our systems that were out of our control and which caused delays. The practice runs large flu clinics each autumn and has not experienced this issue previously with long waits and large queues. Please accept our apologies. kind regards, Grosvenor Medical Centre
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Review titled Good Practice no problem with you at all
Rated 5 stars out of 5
by Susan Patricia Shaw - Posted on 07 April 2025
On Saturday waiting for COVID injection the staff were very efficient and quick with the injection but there was a large number of people turned up at what appeared to be correct time but had to wait over 30 minutes. Good job not raining.
Visited April 2025
Review titled Grosvenor Medical Centre
Replied on 08 April 2025
Dear Patient, thank you for taking the time to leave a review. We are sorry that your experience at our recent Covid clinic was not as it should have been. The practice experienced technical issues with our systems that were out of our control and which caused delays. The practice runs large flu clinics each autumn and has not experienced this issue previously with long waits and large queues. Please accept our apologies. kind regards, Grosvenor Medical Centre
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Review titled Great practice.
Rated 5 stars out of 5
by John Dickinson - Posted on 08 April 2025
Courtesy and efficient reception, procedure explained clearly and carried out expertly. I consider my review is quite sufficient.
Visited April 2025
Review titled Grosvenor Medical Centre
Replied on 09 April 2025
Dear Mr Dickinson, thank you for taking the time to leave the practice your review. We are pleased to hear you had a positive experience with the practice and you are happy with the care you have received. kind regards, Grosvenor Medical Centre
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Review titled Down since Covid
Rated 3 stars out of 5
by Anonymous - Posted on 08 April 2025
Used to be good. Almost impossible now to get on day appointments if you're working and can't keep on hitting the redial button. Seems a bit discriminatory as those who work for a living have the lowest chances of getting an appointment. Saturday's covid booster was a cattle market and completely disorganised. Queues from car park and immunocompromised patient squeezing past queue rather than leaving other entrance. No pro-activeness. Had blood test request waiting since December but nobody told me. Nobody advised whether fasting or not. Have to ask everything myself. If you're looking for a receptionist or somebody to deal with online queries, that's what I'm good at and could bring so much to the team, which is obviously overwhelmed. You're still very friendly when I finally get my appointment and see someone but just to get to you seems nearly impossible
Visited April 2025
Review titled Grosvenor Medical Centre
Replied on 09 April 2025
Dear Patient, thank you for taking the time to leave your review, we appreciate all feedback. We are sorry you feel the practice is not meeting your expectations. Please be advised routine appointments can be requested on our website, which is open from 7.30am to 7.00pm to cater for our patients who work. Urgent appointments for patients who need to be seen on the day are still obtained by telephone. We are aware of the issues at the recent Covid clinic, which were caused by problems with our systems which were out of our control. This caused delays in patients being seen. We run very large flu clinics each autumn with great success and have not experienced these issues previously. As you have posted anonymously we are unable to investigate your issue with your blood test, so please contact us via our website and we can look into this for you. kind regards, Grosvenor Medical Centre
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Review titled Vaccination Campaign
Rated 5 stars out of 5
by Anonymous - Posted on 07 April 2025
I attended a pre booked appointment for a COVID booster vaccination. Even though there was quite a long queue the clinic session was well organised and only took about 20 minutes in total. As always the staff were friendly and professional.
Visited April 2025
Review titled Grosvenor Medical Centre
Replied on 08 April 2025
Dear Patient, thank you for taking the time to leave a review. We are pleased that you had a positive experience at our recent Covid clinic. The practice did experience technical issues with our systems that were out of our control and which caused delays but we are pleased this did not affect you. The practice runs large flu clinics each autumn and has not experienced this issue previously with long waits and large queues. We will pass your comments to the team who worked on the day who will be grateful for your feedback on what was a challenging day. kind regards, Grosvenor Medical Centre
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Review titled In and out like a flash
Rated 5 stars out of 5
by Michael Kellett - Posted on 17 March 2025
Arrived 10 mins early , called in straight away from, examined me , referred me then out , face to face easy , why these long drawn out phone appointments. Then you still have to wait two weeks for a face to face,
Visited March 2025
Review titled Grosvenor Medical Centre
Replied on 18 March 2025
Dear Mr Kellett, many thanks for taking the time to leave a review regarding your recent visit to the practice, we appreciate your feedback. Please be reassured that you will always be seen face to face where appropriate, and routine appointment requests are triaged by a GP to determine which course of action is necessary regarding your request. We do aim to offer appointments for routine requests for between 7 and 14 days, but this will depend on staffing and availability. We are sorry that you feel on this occasion you had to wait but we are pleased you were happy with your care when seen. kind regards, Grosvenor Medical Centre
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Review titled Good doctor
Rated 5 stars out of 5
by Miss A Lumb - Posted on 03 March 2025
Doctor was thorough and didn't rush the appointment. Knowledgeable and approachable. Arranged follow up tests to identify my present problem.
Visited March 2025
Review titled Grosvenor Medical Centre
Replied on 04 March 2025
Dear Miss Lumb, thank you for your review. We are pleased to hear you were happy with your recent appointment and the care you received, and we appreciate your feedback. kind regards, Grosvenor Medical Centre
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Review titled Great paramedic
Rated 4 stars out of 5
by Mr S Barbour - Posted on 03 March 2025
Dealt with very professionally , only let down was that your telephone message does not state that men cannot go to pharmacy if they have urine infection, not very helpful
Visited March 2025
Review titled Grosvenor Medical Centre
Replied on 04 March 2025
Dear Mr Barbour, thank you for your review. We are pleased to hear you were happy with your recent appointment with one of our Paramedics. We are sorry you felt our telephone message was not helpful; we try to keep it as short as possible with only emergency information so our patients join the telephone queue as soon as possible. Our Reception Team would have been able to advise you regarding appropriate pharmacy services. kind regards, Grosvenor Medical Centre
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Review titled Felt comfortable with the GP
Rated 4 stars out of 5
by kim Cooper-Marsh - Posted on 18 March 2025
Felt comfortable and got things done, a big thank you it was nice to be able to talk to somebody about my condition
Visited March 2025
Review titled Grosvenor Medical Centre
Replied on 18 March 2025
Dear Mrs Marsh, thank you for taking the time to post a review of your recent contact with the practice. We are pleased that you were happy with the care you received and we appreciate your feedback, which we will pass along to the clinician you saw. kind regards, Grosvenor Medical Centre
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Review titled Excellent Care at Grosvenor Medical Centre
Rated 4 stars out of 5
by Michael Martin - Posted on 18 March 2025
I had a good experience today at Grosvenor Medical Centre when I went in to have my chest infection & breathing checked by the doctor. The staff were welcoming and efficient (Not invasive like the other large medical centre in crewe) , making the whole process smooth and stress-free. The doctor was attentive, professional, and took the time to listen to my concerns, ensuring I felt reassured throughout the appointment. His thorough approach and clear explanations gave me confidence in my care. I truly appreciate the excellent service and would highly recommend Grosvenor Medical Centre.
Visited March 2025
Review titled Grosvenor Medical Centre
Replied on 19 March 2025
Dear Mr Martin, many thanks for taking the time to leave the Practice a review. We are very pleased that the care you received during your recent visit met your expectations, and you were happy with the service you received from our staff. We will pass your kind comments on to the team. kind regards, Grosvenor Medical Centre