Grove House Practice
St. Pauls Health Centre, High Street, Runcorn, Cheshire, WA7 1ABContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Receptionist was a star
Rated 5 stars out of 5
by John smith - Posted on 11 June 2024
Hi, I have recently had to make an appointment to see a doctor. Within minutes the young lady who had taken my call had sorted it all out for me in a friendly and very professional manner. I know of people who have complained about the service from Grove House practice reception. I for one have had a excellent experience in dealing with her, she is an asset to your team and deserves some recognition. Unfortunately this review will not allow me to name her but hopefully she will read this and know that I appreciate her professional approach to patient well being.
Visited June 2024
Review titled Grove House Practice
Replied on 12 June 2024
Dear Mr Smith Thank you for kindly taking the time to write this review about our receptionist. I will circulate it so she recognises your comment and no doubt it will lift the spirt of the whole team. Its a demanding difficult job and everyone is committed to doing their best. We know there are difficulties in the system but I can reassure you and every patient that the surgery is on your side and only wants what is best for you. Kind regards Joanne Business Manager
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Review titled Great Dr
Rated 3 stars out of 5
by Bev Mort - Posted on 18 June 2024
I’ve had various issues with this surgery but today I was seen by the lovely Dr Dooley, what a lovely lady, very knowledgeable but also took the time to explain everything to me so it was understandable and not just a lot of jargon. Dr Dooley made this visit to the surgery a very pleasant one. Thank you Dr Dooley.
Visited June 2024
Review titled Grove House Practice
Replied on 18 June 2024
Dear Ms Mort Thank you for taking the time to leave us a comment and its is always good to see when things are working well. I will pass on your comments to Dr Dooley Kind regards Joanne Cripps Business Manager
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Review titled Worst Practice
by Andreea Georgian - Posted on 22 May 2024
In January I give birth to my baby at Warrington Hospital, was a normal birth and in the place where I have been cut it get infected but inside, I realise that I have an infection and I had a lot of pain for 2 months and a discharge aswell and I booked my self to a check up in Grove House and the doctor gave me some antibiotics and it was help me a little bit in meanwhile the results from the swab has come back ( I had to call to check how they are, no body call me ) and they found a very bad infection and I get a referral for a scan, was really strange that everything was fine any way and they have prescribed for me antibiotics for 3 months and that antibiotics help me at the beginning but after 3 months of antibiotics the pain has coming back and I have decided to go to A&E I was waiting there for 5 hours with my little baby and they have told me that is not an emergency and I have to go to the GP because they will send a request for a referral to a Gynaecologist Doctor and they have said that to call the GP in case I don’t hear anything back from the GP and I haven’t heard, I call them and after a week they even didn’t look at that request and they said that they will make the referral for me and after a few days I called again to see because I has in pain and plus on my period was passed 14 days and they book for me an appointment face to face and when I arrived and I have explained how I feel the nurse said “ yes, you need a referral for a gynaecologist doctor “ , and yes they haven’t book the appointment yet . After I get a referral which was saying that they referred me to the gynaecologist and if I don’t here anything since 15/ 05 to call the hospital I have done that because of course no body call me, and the hospital was saying that they don’t have space for me and to call after 15/06 and I had go back to the GP explain to them that I can’t wait is almost 4 months since they do like that and they have said that they will let the doctor know to see and after I get a message that I have a GP telephone appointment on 20/06 I think they expect me to die or something. As I said I have over 4 months with this infection, terrible pain, plus I’m bleeding over 25 days now and they don’t care at all. Is hard for me to taking care of my baby. I don’t know what to do anymore. The worst service I ever had.
Visited May 2024
Review titled Grove House Practice
Replied on 28 May 2024
Dear Ms Georgian Thank you for explaining your problem. I am sorry that you are still experiencing pain. I feel that this is more a personal complaint rather than a review and will therefore treat this as such so we can contact you directly. We always welcome feedback to help us learn how to improve systems and processes but on such personal matters we invite patients to make a complaint direct so we can investigate and resolve. Kind regards Joanne Business Manager
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Review titled Super quick
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2024
I did an econsult for Grove house practice at 8am with symptoms of tonsillitis, I received a telephone call at 9.45am to say the GP will see me this morning.... Can't get better than that!
Visited April 2024
Review titled Grove House Practice
Replied on 25 April 2024
Dear Patient Thank you for your taking the time to leave a review. A triage system is the best for all our patients. It looks at symptom needs getting the patient to see the right person in the right timed Kind regards Joanne Business Manager
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Review titled Great practice
Rated 5 stars out of 5
by Danielle Yates - Posted on 12 April 2024
I have been dealing with stomach problems and the dr i was dealing with has been very warm friendly and really Took the time to listen and understand, which is quite rare from past experiences with grove house, just goes to show that just listening helps a lot!
Visited April 2024
Review titled Grove House Practice
Replied on 25 April 2024
Dear Ms Yates Thank you for taking the time to leave a review and your positive comments. They are really helpful and it is good to see your experience has improved. Kind regards Joanne Business Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 12 April 2024
The Reception member today dealt with my enquiry efficiently and promptly he is so professional whilst being friendly. I felt reasurred and the issue was resolved .
Visited April 2024
Review titled Grove House Practice
Replied on 25 April 2024
Dear Patient Thank you for leaving a review of your experience. It is really appreciated and I'm glad to see you felt reassured Kind regards Joanne Business manager
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Review titled Helpful staff
Rated 5 stars out of 5
by Mrs L Keogh - Posted on 11 April 2024
I spoke to a lovely friendly girl on reception,that explained there were no appointments available for a face to face appointment to see a Doctor, so she put me through to triage and I got to see a nurse that afternoon regarding my problem.
Visited April 2024
Review titled Grove House Practice
Replied on 25 April 2024
Dear Mrs Keogh thank you for taking the time to write a review. We are a large multi clinician team who are qualified to help in different ways. If it was only GPs there would be far less appointments to give. The triage system (although it can feel frustrating it is the safeset and most effective way to work) This way we can help more people get the right care in the right time. It's sometimes hard explaining this concept as times are changing so it it really helpful for patients to let other patients know it works well. Kind regards Joanne Business Manager
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Review titled My recent consultations
Rated 4 stars out of 5
by Aidan Poole - Posted on 26 April 2024
I’m not a constant visitor to the practice . The few occasions I’ve been, I have seen different doctors each time . I miss my family doctor relationship . Having met and conversed with the same lady over the past few weeks . I really do feel satisfied with everything she has done and continue s to do for me . Feels like a family doctor experience I was had . . This busy world often means that people tend not to have time for others . I get that . But this lady gives me the impression that she really does care . She also said that good service is something you should expect . That may be true but I’m still very grateful for your very valuable time I hope you have a long career at this vocation you have chosen . Some people are just made for there careers
Visited April 2024
Review titled Grove House Practice
Replied on 07 May 2024
Dear Mr Pool Thank you for taking the time to give us this positive feedback, it really does help to see when things go right Kind regards Joanne Business Manager
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Review titled Awful customer service
Rated 2 stars out of 5
by Phil king - Posted on 14 March 2024
My wife called to ask why my monthly medication order had been cancelled, she spoke to a male member of staff who was rude and just said can’t discuss it with you… she just wanted to order my monthly heart and diabetes medication but didn’t want to know any medical or personal information so wasn’t breaking any gdpr rules, I suggest this staff member attends some customer service training and gets som manners!
Visited March 2024
Review titled Grove House Practice
Replied on 25 April 2024
Dear Mr King May I apologise for the service you have received. If you haven’t done so already please can I ask that you raise a complaint through our patient.comments@gp-N81066.nhs.uk mail box providing detail of the call and a member of the management team will respond. This is not the stand we aim to deliver and I hope that the gentleman you spoke to can be identified so we can help him with training – all calls are recorded for training purpose so if you can provide date and number called form we can use this in training. Kind regards Joanne Business Manager
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Review titled Very helpful
Rated 4 stars out of 5
by Jane - Posted on 07 March 2024
The receptionist was extremly helpful friendly and professional from booking my twp daughters appointments today and also with help after the appointment with follow-up questions regarding my daughters prescription.
Visited March 2024
Review titled Grove House Practice
Replied on 25 April 2024
Dear Jane Thank you for your review and kind words. I am glad we were able to help Kind regards Joanne Business Manager