Grove House Practice
St. Pauls Health Centre, High Street, Runcorn, Cheshire, WA7 1ABContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Grove House Practice.
Reviews
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Review titled Urgent appt
Rated 5 stars out of 5
by Paul Morris - Posted on 16 August 2024
Excellent service today - friendly receptionist and my case was reviewed and I had the invitation of an appointment by the time I got home. Dr/healtcare was very professional and talked me through my symptoms and procedure.
Visited August 2024
Review titled Grove House Practice
Replied on 18 August 2024
Dear Mr Morris Thank you for taking the time to comment on the service you received. It always helps to boost staff moral when patients acknowledge when we do well Kind regards Joanne Cripps Business Manager
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Review titled Good Service
Rated 5 stars out of 5
by Julie - Posted on 06 August 2024
Rang about a couple of thing and person was very polite and knowledgeable and things for sorted quickly
Visited August 2024
Review titled Grove House Practice
Replied on 18 August 2024
Dear Julie Thank you for taking the time to comment on the service you received. It always helps to boost staff moral when patients acknowledge when we do well Kind regards Joanne Cripps Business Manager
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Review titled ‘Great practice’
Rated 5 stars out of 5
by Anonymous - Posted on 06 August 2024
Spoke with one of the receptionists this evening and she was very helpful and understanding and resolved the issue for me.
Visited August 2024
Review titled Grove House Practice
Replied on 18 August 2024
Dear Patient Thank you for taking the time to comment on the service you received. It always helps to boost staff moral when patients acknowledge when we do well Kind regards Joanne Cripps Business Manager
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Review titled Very good, very respectful
Rated 5 stars out of 5
by Graham Smith - Posted on 15 August 2024
Easy to navigate, very good staff. My medical professional was excellent, put my mind at rest. Many thanks
Visited August 2024
Review titled Grove House Practice
Replied on 18 August 2024
Dear Mr Smith Thank you for taking the time to comment on the service you received. It always helps to boost staff moral when patients acknowledge when we do well Kind regards Joanne Cripps Business Manager
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Review titled Great practice
Rated 5 stars out of 5
by Adele Evans - Posted on 17 July 2024
Rang today and got seen by a GP today, all very helpful staff I also felt in the appointment I was not rushed in explaining what was wrong I was very satisfide with the out come of my treatment
Visited July 2024
Review titled Grove House Practice
Replied on 29 July 2024
Dear Ms Evans Thank you for taking the time to leave us a comment regarding your positive experience. That means a lot to us at the practice. Kind regards Joanne Cripps Business Manager
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Review titled Worked well
Rated 4 stars out of 5
by Roy bellfield - Posted on 12 July 2024
excellent doctor very clear and precise with her comments and actions. The doctor as been thorough with her actions for my treatment
Visited July 2024
Review titled Grove House Practice
Replied on 15 July 2024
Dear Mr Bellfield Thank you for taking the time to let us know we got it right. Its always great to receive good feedback. Kind regards Joanne Cripps Business Manager
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 03 July 2024
Very quickly responded to me Made me feel comfortable High praise to maya(sorry if I’ve misspelt the name)
Visited July 2024
Review titled Grove House Practice
Replied on 04 July 2024
Dear Patient Thank you taking the time to give us your feedback. It good to hear when we get it right and Miya is one of our junior receptionist. I know this will go a long way to boost her confidence Kind regards Joanne Cripps Business Manager
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Review titled Lovely experience
Rated 5 stars out of 5
by Graham Smith - Posted on 18 June 2024
Very good and easy experience to get an appointment. Saw my Dr almost 20 minutes before my appointment time. Excellent Dr Excellent service
Visited June 2024
Review titled Grove House Practice
Replied on 18 June 2024
Dear Mr Smith Thank you for taking the time to leave us a comment and its is always good to see when things are working well. I will pass on your comments Kind regards Joanne Cripps Business Manager
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Review titled Superb Efficient Receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 17 June 2024
I have spoken to Emma before and each time she shows emphany and listens thoroughly to what I have to say. She shows true compassion through her conversation and endeavors to help in anyway she can. Thank you Emma
Visited June 2024
Review titled Grove House Practice
Replied on 18 June 2024
Dear Patient Thank you kindly for your review and positive comment. I will ensure this is shared with the practice and Emma herself Kind regards Joanne Cripps Business Manager
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Review titled Receptionist was a star
Rated 5 stars out of 5
by John smith - Posted on 11 June 2024
Hi, I have recently had to make an appointment to see a doctor. Within minutes the young lady who had taken my call had sorted it all out for me in a friendly and very professional manner. I know of people who have complained about the service from Grove House practice reception. I for one have had a excellent experience in dealing with her, she is an asset to your team and deserves some recognition. Unfortunately this review will not allow me to name her but hopefully she will read this and know that I appreciate her professional approach to patient well being.
Visited June 2024
Review titled Grove House Practice
Replied on 12 June 2024
Dear Mr Smith Thank you for kindly taking the time to write this review about our receptionist. I will circulate it so she recognises your comment and no doubt it will lift the spirt of the whole team. Its a demanding difficult job and everyone is committed to doing their best. We know there are difficulties in the system but I can reassure you and every patient that the surgery is on your side and only wants what is best for you. Kind regards Joanne Business Manager