Groves Medical Centre
171 Clarence Avenue, New Malden, Surrey, KT3 3TXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appalling systems
Rated 1 star out of 5
by Anonymous - Posted on 22 July 2024
Now required to complete a form by multiple choice questions to be offered an appointment. More red tape to delay healthcare and it doesn’t work!
Visited July 2024
Review titled Groves Medical Centre
Replied on 23 July 2024
Thank you for your feedback, we are very sorry to read your comments. Please be reassured your concerns will be taken seriously and contact swlicb.groves-enquiries@nhs.net if you wish us to investigate your experience further.
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Review titled Prescription Requests
Rated 1 star out of 5
by Anonymous - Posted on 09 July 2024
Very inconvenient prescription requesting system. Takes a long time to set up an online system. Recently submitted a written form request at the GP, but due to a mistake and carelessness of the GP, the wrong item was ordered. So the nominated pharmacy has to reorder the correct prescription item and so I have to wait again for the order to be restocked.
Visited July 2024
Groves Medical Centre has not yet replied.
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Review titled Appointments
Rated 4 stars out of 5
by Anonymous - Posted on 23 July 2024
Just would mention I had appointment with doctors and had 3 symptoms I wanted to bring up and said inly could do 1 and would have to book another appointment. I had 2 queries looked at but seems a waste of time to keep on booking another appointment as thats why it is busy to try and get another one in this instance I was told they allow up to 15 minutes per patient and was probably there for under 10 mins so could have sorted other one out in 5 minutes Think this should be sorted out and maybe it will free up long waiting list if was dealt all at once
Visited July 2024
Groves Medical Centre has not yet replied.
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Review titled Amazing practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 July 2024
For the first time I’ve found drs that actually listen and really want to help and take their time to help. All the services they offer is amazing for the first time I don’t feel intimidated. Unfortunately there is a nurse who I feel does bully me but the good outweighs the bad. Thank you so much
Visited July 2024
Groves Medical Centre has not yet replied.
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Review titled Appointments
Rated 3 stars out of 5
by Anonymous - Posted on 26 June 2024
Please can you consider using the screens to show when a patient's name is called. It is extremely difficult to hear names being called for those suffering hearing loss.
Visited June 2024
Groves Medical Centre has not yet replied.
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Review titled Caring & considerate
Rated 5 stars out of 5
by Anonymous - Posted on 29 May 2024
I was trying to get a phone consultation for my son, who works shifts and has erratic hours. I was lucky enough to be assisted by the most helpful and welcoming receptionist. She was patient, talked me through the process and, with my son's permission, helped me fill in the necessary paperwork. Our needs were definitely met this morning & this Asian lady, I wish I knew her name, who also opened the surgery doors to let us in was efficient, kind and a real asset to the surgery. Full marks for patient care. Thank you, nice lady!
Visited May 2024
Groves Medical Centre has not yet replied.
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Review titled Shocking booking system
Rated 1 star out of 5
by Anonymous - Posted on 31 May 2024
My 18 yr old daughter needed to see a GP about sudden onset of a UTI on Tuesday. She had to go through the online triage system and was sent an email a few hours later to book an appointment. The first appointment was Friday - 4 days later. She is in the middle of A Levels, was in a lot of pain and couldn't be seen for another 4 days? Outrageous. I paid for private GP services to help her. Goodness knows what state she would have been in if it had been left. It's never been easy to get an appointment but there always was the option to ring and get an end of day emergency appointment. Really poor and am looking to move surgeries - no wonder CQC rated inadequate.
Visited May 2024
Groves Medical Centre has not yet replied.
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Review titled Appointment letters
Rated 4 stars out of 5
by Mehdi - Posted on 21 May 2024
I do not want to change my personal information. I am just requesting that my GP appointment letters to please be handed directly to me so I can give them to the nurse myself and to ensure I attend the appointment because I have missed some before. I would be more than grateful if you please do it this way. Please
Visited May 2024
Groves Medical Centre has not yet replied.
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Review titled Great Dr
Rated 5 stars out of 5
by Anonymous - Posted on 11 May 2024
The Dr I saw at the Groves on Friday was brilliant - just what a GP should be. Kind, considerate, empathetic and helpful. Just what I needed. Thank you.
Visited May 2024
Groves Medical Centre has not yet replied.
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Review titled Getting worse
Rated 1 star out of 5
by Anonymous - Posted on 25 May 2024
Impossible to get an appointment. Was hoping that someone will get in touch following a letter from Royal Marsden saying that they can’t provide further care following cancer surgery that I had three years ago and I need to be referred elsewhere. The letter was received by the surgery six months ago. I am still waiting for a referral as I was advised that I need to be monitored for the next five years.
Visited May 2024
Groves Medical Centre has not yet replied.