Groves Medical Centre
171 Clarence Avenue, New Malden, Surrey, KT3 3TXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent immediate help
Rated 4 stars out of 5
by Deirdre Ann Greene - Posted on 18 December 2024
I so rarely have to ask for help on my own behalf, as it's usually on account iof my Husband that I need help from the Groves. But today I had to ask for help with a personal health problem. and was immediately helped by the excellent Receptionist to have access to a consultation, without having to make an appointment at a later date. In the consultation I was given helpful advice in a clear way and left the Groves greatly encouraged by my interaction at the meeting.
Visited December 2024
Review titled Groves Medical Centre
Replied on 19 December 2024
Dear Patient Thank you very much for your feedback. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
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Review titled New booking system
Rated 2 stars out of 5
by Ian Wagg - Posted on 16 December 2024
Used to be able to get an appt by calling at 8am and talking to a person. New online triage system took ages to register an email address and then this delay caused me not to get an appointment. 100% worse system than it used to be.
Visited December 2024
Review titled Groves Medical Centre
Replied on 17 December 2024
Dear Patient Thank you for your feedback, we are very sorry to read your comments. Please be reassured your concerns will be taken seriously as the practice goal is to improve the quality of care provided to all our patients. Your comments will help the practice to identify areas for improvement and make necessary changes. Please contact swlicb.groves-enquiries@nhs.net, or telephone on 020 8336 6565 if you wish us to investigate your experience further.
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Review titled Bad experience
Rated 2 stars out of 5
by Anonymous - Posted on 04 December 2024
So inconvenient to book an appointment by the link they send it through message. From the message has no direct link for booking also need to wait for another link. So much inconvenient and long process.
Visited December 2024
Review titled Groves Medical Centre
Replied on 09 December 2024
Dear Patient, Thank you for your feedback, we are very sorry to read your comments. Please be reassured your concerns will be taken seriously as the practice goal is to improve the quality of care provided to all our patients. Your comments will help the practice to identify areas for improvement and make necessary changes. Please contact swlicb.groves-enquiries@nhs.net, or telephone on 020 8336 6565 if you wish us to investigate your experience further.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 21 November 2024
Receptionist was outstanding and understanding. Pharmacist reviewing my medication was very supportive and helpful. Very knowledgeable.
Visited November 2024
Review titled Groves Medical Centre
Replied on 10 December 2024
Dear Patient Thank you very much for your feedback. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
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Review titled GPs inaccessible
Rated 2 stars out of 5
by Mrs Angela C Barratt - Posted on 22 November 2024
I used the Rapid Health online service to book a GP appointment as instructed but found it long, confusing and complicated to use. When I reached the end of the questionnaire I was advised to dial 999 to go to A&E. This process took several hours and when I eventually arrived in A&E I was told I should have made an appointment with my GP. Situation absurd.
Visited November 2024
Review titled Groves Medical Centre
Replied on 13 December 2024
Dear Patient Thank you for your feedback, we are very sorry to read your comments. Please be reassured your concerns will be taken seriously as the practice goal is to improve the quality of care provided to all our patients. Your comments will help the practice to identify areas for improvement and make necessary changes. Please contact swlicb.groves-enquiries@nhs.net, or telephone on 020 8336 6565 if you wish us to investigate your experience further.
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 06 November 2024
Reception staff are friendly and helpful. Often takes a while to get through to them on the phone however there is an option to retain your position in the queue and get a call back which is good. Doctors and nurses are all friendly too and professional with excellent knowledge.
Visited November 2024
Review titled Groves Medical Centre
Replied on 10 December 2024
Dear Patient Thank you very much for your feedback. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
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Review titled Best Doctor
Rated 5 stars out of 5
by Željko - Posted on 11 November 2024
Came in with an ailment. Doctor was amazing and thorough as always. The Groves has always taken care of my family. Also the receptionists are brilliant and helpful always. Thank you
Visited November 2024
Review titled Groves Medical Centre
Replied on 13 December 2024
Dear Patient Thank you very much for your feedback. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
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Review titled Amazing Staff
Rated 5 stars out of 5
by Dušica - Posted on 11 November 2024
I came in about my COPD review and the nurse was amazing. As always she goes beyond. Had a trainer staff there and she was very helpful too. Thank you
Visited November 2024
Review titled Groves Medical Centre
Replied on 13 December 2024
Dear Patient Thank you very much for your feedback. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
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Review titled Great dementia awareness
Rated 5 stars out of 5
by Anonymous - Posted on 21 November 2024
My wife attended to have her ears syringed, as the annual dementia review had spotted wax in her ears. She was addressed personally, very clearly, and was able to respond as plenty of time was given to hear her response.
Visited November 2024
Review titled Groves Medical Centre
Replied on 13 December 2024
Dear Patient Thank you very much for your feedback. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
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Review titled Well treated
Rated 4 stars out of 5
by Anonymous - Posted on 25 November 2024
Reception was very professional, practice nurse extremely efficient and knowledgeable. Left slightly reassured, to await results.
Visited November 2024
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