Groves Medical Centre
171 Clarence Avenue, New Malden, Surrey, KT3 3TXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A practice that listens and doctors that care
Rated 5 stars out of 5
by Anonymous - Posted on 03 February 2025
I have an ongoing issue, I can email in and request to see the same GP which is important and can organise an appointment in a sensible fashion and lead time. The GP shows real interest and care, listens, offers advice and is proactive as much as possible. I consider myself very lucky to have the groves as my GP surgery.
Visited February 2025
Review titled Groves Medical Centre
Replied on 04 February 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had
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Review titled Helpful and supportive
Rated 5 stars out of 5
by Stephen Pretlove - Posted on 13 February 2025
I have been having significant issues setting up my NHS app, particularly in trying to connect the app with my medical records held at the Groves Medical Centre. This has been going on for over six weeks with the NHS app support team. I contacted the Groves this afternoon asking them to help me with this and within an hour they had dealt with the situation, which was complex, and had resolved the situation quickly and efficiently, and I am very impressed with how helpful and supportive they have been.
Visited February 2025
Groves Medical Centre has not yet replied.
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Adil Al-Nahhas - Posted on 18 February 2025
I was reviewed by the practice pharmacist. She was extremely professional and very pleasant. She went through my history and checked my medications and gave me good advice. She also booked me for routine blood tests that I require.
Visited February 2025
Groves Medical Centre has not yet replied.
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Review titled Improved responsiveness
Rated 4 stars out of 5
by Anonymous - Posted on 07 February 2025
A detectably improved responsiveness has characterised my interaction with the surgery over Christmas and the New Year, from the surgery desk through to referrals and discussions with doctors. I have been impressed and am grateful for the way things have been dealt with. Keep up the good work, it is making a huge difference. This has applied to appointments, reviews, treatments and future plans over viral breathing problems over weeks.
Visited February 2025
Review titled Groves Medical Centre
Replied on 12 February 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
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Review titled Lovely Nurse
Rated 5 stars out of 5
by Nawkiran Reddy - Posted on 13 February 2025
I went for my smear test today and have to admit to always finding it most uncomfortable procedure. However today in the hands of the nurse it was the most efficient of procedures and not uncomfortable at all. She was most kind and also very efficient. Thank you so much.
Visited February 2025
Review titled Groves Medical Centre
Replied on 13 February 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
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Review titled Huge improvement
Rated 5 stars out of 5
by Sarah Gielding - Posted on 20 February 2025
Using the online triage system I received a call within the hour and offered an appointment the next morning. The senior practise nurse was empathetic, thorough and offered great advise for managing my health. The service offered was so improved from my last few at the Groves. I had resorted to paying for a private GP at the New Victoria Hospital as I was unable to get through to the Groves on several occasions in the last two years.
Visited February 2025
Groves Medical Centre has not yet replied.
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Review titled Grove medical centre
Rated 1 star out of 5
by Murtaza Jan - Posted on 03 February 2025
When evar I call to book in appointment they say go by online when I book online. There’s no day then they say we well call u I’ve been waiting for 4 days no response from the gp
Visited January 2025
Review titled Groves Medical Centre
Replied on 03 February 2025
Dear Patient Thank you for your feedback, we are very sorry to read your comments. Please be reassured your concerns will be taken seriously as the practice goal is to improve the quality of care provided to all our patients. Your comments will help the practice to identify areas for improvement and make necessary changes. Please contact swlicb.groves-enquiries@nhs.net, or telephone on 020 8336 6565 if you wish us to investigate your experience further.
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Review titled Rapid Health www forms
Rated 3 stars out of 5
by Anonymous - Posted on 27 January 2025
I filled in long questionnaire most answering none of the above. At the end there was no space for me to leave a comment. If i had been able to say "Hospital suggests I see GP for blood pressure check" I would have been happy to leave it to the automated system.
Visited January 2025
Review titled Groves Medical Centre
Replied on 27 January 2025
Dear Patient Thank you for your feedback, we are very sorry to read your comments. Please be reassured your concerns will be taken seriously as the practice goal is to improve the quality of care provided to all our patients. Your comments will help the practice to identify areas for improvement and make necessary changes. Please contact swlicb.groves-enquiries@nhs.net, or telephone on 020 8336 6565 if you wish us to investigate your experience further.
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Review titled Quick efficient appointment
Rated 5 stars out of 5
by Phil Hogarth - Posted on 17 January 2025
Used the online triage system to report a suspicious mole. Got appointment within 5 working days. the clinical pharmacist was very polite, quick & efficient, confirming a specialist referral was needed. Have been referrred for the 2 week rapid check recommended by NICE. Very satisfied
Visited January 2025
Review titled Groves Medical Centre
Replied on 20 January 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
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Review titled Very efficient
Rated 5 stars out of 5
by Anonymous - Posted on 20 January 2025
I arrived about 10 minutes early and was called in almost immediately and I was seen by both a GP and a pharmacist, who both concurred as to my problem. I was prescribed medication and I was shortly walking out of the surgery confident that my fears of something more serious had been relieved. Very professional and efficient staff
Visited January 2025
Review titled Groves Medical Centre
Replied on 20 January 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.