Groves Medical Centre
171 Clarence Avenue, New Malden, Surrey, KT3 3TXContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Groves Medical Centre.
Reviews
-
Review titled Quick efficient appointment
Rated 5 stars out of 5
by Phil Hogarth - Posted on 17 January 2025
Used the online triage system to report a suspicious mole. Got appointment within 5 working days. the clinical pharmacist was very polite, quick & efficient, confirming a specialist referral was needed. Have been referrred for the 2 week rapid check recommended by NICE. Very satisfied
Visited January 2025
Review titled Groves Medical Centre
Replied on 20 January 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
-
Review titled Very efficient
Rated 5 stars out of 5
by Anonymous - Posted on 20 January 2025
I arrived about 10 minutes early and was called in almost immediately and I was seen by both a GP and a pharmacist, who both concurred as to my problem. I was prescribed medication and I was shortly walking out of the surgery confident that my fears of something more serious had been relieved. Very professional and efficient staff
Visited January 2025
Review titled Groves Medical Centre
Replied on 20 January 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
-
Review titled Quick appointment
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2025
Used the online booking form and got a call from the practice with an appointment for the same day.
Visited January 2025
Review titled Groves Medical Centre
Replied on 20 January 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
-
Review titled Extremely competent
Rated 5 stars out of 5
by Mark Dodson - Posted on 17 January 2025
Dr was very understanding and clear with his prognosis. He arranged for me to have a psa blood test immediately. the nurse was excellent too. She painleßly extracted the blood and informed me as to when and how I would receive the results. I now have a phone consultation on Tuesday to discuss the results.
Visited January 2025
Review titled Groves Medical Centre
Replied on 20 January 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
-
Review titled Efficient
Rated 5 stars out of 5
by Janette Reed - Posted on 03 January 2025
The advice to go to A&E or ring 999 was succinct and easy to do. A visit to Kingston Hospital was productive. An examination by a doctor identified the problem as sacroiliac inflammation, and anti inflammatory pills prescribed. Thank you
Visited January 2025
Review titled Groves Medical Centre
Replied on 20 January 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
-
Review titled Excellent in-house pharmacist
Rated 5 stars out of 5
by Mike Tuer - Posted on 17 January 2025
Ali (in-house) pharmacist was extremely easy to deal with during 6-monthly medication review. Listened carefully, made helpful/proactive recommendations, showed excellent knowledge - very professional yet also easily approachable.
Visited January 2025
Review titled Groves Medical Centre
Replied on 20 January 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
-
Review titled Excellent immediate help
Rated 4 stars out of 5
by Deirdre Ann Greene - Posted on 18 December 2024
I so rarely have to ask for help on my own behalf, as it's usually on account iof my Husband that I need help from the Groves. But today I had to ask for help with a personal health problem. and was immediately helped by the excellent Receptionist to have access to a consultation, without having to make an appointment at a later date. In the consultation I was given helpful advice in a clear way and left the Groves greatly encouraged by my interaction at the meeting.
Visited December 2024
Review titled Groves Medical Centre
Replied on 19 December 2024
Dear Patient Thank you very much for your feedback. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
-
Review titled New booking system
Rated 2 stars out of 5
by Ian Wagg - Posted on 16 December 2024
Used to be able to get an appt by calling at 8am and talking to a person. New online triage system took ages to register an email address and then this delay caused me not to get an appointment. 100% worse system than it used to be.
Visited December 2024
Review titled Groves Medical Centre
Replied on 17 December 2024
Dear Patient Thank you for your feedback, we are very sorry to read your comments. Please be reassured your concerns will be taken seriously as the practice goal is to improve the quality of care provided to all our patients. Your comments will help the practice to identify areas for improvement and make necessary changes. Please contact swlicb.groves-enquiries@nhs.net, or telephone on 020 8336 6565 if you wish us to investigate your experience further.
-
Review titled Bad experience
Rated 2 stars out of 5
by Anonymous - Posted on 04 December 2024
So inconvenient to book an appointment by the link they send it through message. From the message has no direct link for booking also need to wait for another link. So much inconvenient and long process.
Visited December 2024
Review titled Groves Medical Centre
Replied on 09 December 2024
Dear Patient, Thank you for your feedback, we are very sorry to read your comments. Please be reassured your concerns will be taken seriously as the practice goal is to improve the quality of care provided to all our patients. Your comments will help the practice to identify areas for improvement and make necessary changes. Please contact swlicb.groves-enquiries@nhs.net, or telephone on 020 8336 6565 if you wish us to investigate your experience further.
-
Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 21 November 2024
Receptionist was outstanding and understanding. Pharmacist reviewing my medication was very supportive and helpful. Very knowledgeable.
Visited November 2024
Review titled Groves Medical Centre
Replied on 10 December 2024
Dear Patient Thank you very much for your feedback. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.