Groves Medical Centre
171 Clarence Avenue, New Malden, Surrey, KT3 3TXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Grove medical centre
Rated 1 star out of 5
by Murtaza Jan - Posted on 03 February 2025
When evar I call to book in appointment they say go by online when I book online. There’s no day then they say we well call u I’ve been waiting for 4 days no response from the gp
Visited January 2025
Review titled Groves Medical Centre
Replied on 03 February 2025
Dear Patient Thank you for your feedback, we are very sorry to read your comments. Please be reassured your concerns will be taken seriously as the practice goal is to improve the quality of care provided to all our patients. Your comments will help the practice to identify areas for improvement and make necessary changes. Please contact swlicb.groves-enquiries@nhs.net, or telephone on 020 8336 6565 if you wish us to investigate your experience further.
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Review titled Rapid Health www forms
Rated 3 stars out of 5
by Anonymous - Posted on 27 January 2025
I filled in long questionnaire most answering none of the above. At the end there was no space for me to leave a comment. If i had been able to say "Hospital suggests I see GP for blood pressure check" I would have been happy to leave it to the automated system.
Visited January 2025
Review titled Groves Medical Centre
Replied on 27 January 2025
Dear Patient Thank you for your feedback, we are very sorry to read your comments. Please be reassured your concerns will be taken seriously as the practice goal is to improve the quality of care provided to all our patients. Your comments will help the practice to identify areas for improvement and make necessary changes. Please contact swlicb.groves-enquiries@nhs.net, or telephone on 020 8336 6565 if you wish us to investigate your experience further.
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Review titled Quick efficient appointment
Rated 5 stars out of 5
by Phil Hogarth - Posted on 17 January 2025
Used the online triage system to report a suspicious mole. Got appointment within 5 working days. the clinical pharmacist was very polite, quick & efficient, confirming a specialist referral was needed. Have been referrred for the 2 week rapid check recommended by NICE. Very satisfied
Visited January 2025
Review titled Groves Medical Centre
Replied on 20 January 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
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Review titled Very efficient
Rated 5 stars out of 5
by Anonymous - Posted on 20 January 2025
I arrived about 10 minutes early and was called in almost immediately and I was seen by both a GP and a pharmacist, who both concurred as to my problem. I was prescribed medication and I was shortly walking out of the surgery confident that my fears of something more serious had been relieved. Very professional and efficient staff
Visited January 2025
Review titled Groves Medical Centre
Replied on 20 January 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
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Review titled Quick appointment
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2025
Used the online booking form and got a call from the practice with an appointment for the same day.
Visited January 2025
Review titled Groves Medical Centre
Replied on 20 January 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
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Review titled Great Practitioner
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2025
The appointment was brilliant. A kind and empathetic gentleman, which I felt listened to me and understood my fears and worries. I would highly recommend.
Visited January 2025
Review titled Groves Medical Centre
Replied on 27 January 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
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Review titled Extremely competent
Rated 5 stars out of 5
by Mark Dodson - Posted on 17 January 2025
Dr was very understanding and clear with his prognosis. He arranged for me to have a psa blood test immediately. the nurse was excellent too. She painleßly extracted the blood and informed me as to when and how I would receive the results. I now have a phone consultation on Tuesday to discuss the results.
Visited January 2025
Review titled Groves Medical Centre
Replied on 20 January 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 28 January 2025
I feel I have to express my appreciation for the reception staff who have been especially helpful to me over recent months & not just with last face to face with a doctor who was also very good . I have overheard them dealing with other difficult situations with other patient’s professionally and courteous
Visited January 2025
Review titled Groves Medical Centre
Replied on 28 January 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
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Review titled Always happy with care from the Groves
Rated 4 stars out of 5
by Anonymous - Posted on 27 January 2025
As a patient with multiple chronic lung conditions I need a GP practice where I can get seen quickly and where they know me and take my conditions seriously. I have been really happy with the treatment I receive at the Groves. The asthma clinic is a great resource and the asthma nurse really pushed for my referral to a respiratory consultant at Kingston Hospital.
Visited January 2025
Review titled Groves Medical Centre
Replied on 28 January 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
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Review titled Efficient
Rated 5 stars out of 5
by Janette Reed - Posted on 03 January 2025
The advice to go to A&E or ring 999 was succinct and easy to do. A visit to Kingston Hospital was productive. An examination by a doctor identified the problem as sacroiliac inflammation, and anti inflammatory pills prescribed. Thank you
Visited January 2025
Review titled Groves Medical Centre
Replied on 20 January 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.