Groves Medical Centre
171 Clarence Avenue, New Malden, Surrey, KT3 3TXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 21 November 2024
Receptionist was outstanding and understanding. Pharmacist reviewing my medication was very supportive and helpful. Very knowledgeable.
Visited November 2024
Groves Medical Centre has not yet replied.
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Review titled GPs inaccessible
Rated 2 stars out of 5
by Mrs Angela C Barratt - Posted on 22 November 2024
I used the Rapid Health online service to book a GP appointment as instructed but found it long, confusing and complicated to use. When I reached the end of the questionnaire I was advised to dial 999 to go to A&E. This process took several hours and when I eventually arrived in A&E I was told I should have made an appointment with my GP. Situation absurd.
Visited November 2024
Groves Medical Centre has not yet replied.
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 06 November 2024
Reception staff are friendly and helpful. Often takes a while to get through to them on the phone however there is an option to retain your position in the queue and get a call back which is good. Doctors and nurses are all friendly too and professional with excellent knowledge.
Visited November 2024
Groves Medical Centre has not yet replied.
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Review titled Best Doctor
Rated 5 stars out of 5
by Željko - Posted on 11 November 2024
Came in with an ailment. Doctor was amazing and thorough as always. The Groves has always taken care of my family. Also the receptionists are brilliant and helpful always. Thank you
Visited November 2024
Groves Medical Centre has not yet replied.
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Review titled Amazing Staff
Rated 5 stars out of 5
by Dušica - Posted on 11 November 2024
I came in about my COPD review and the nurse was amazing. As always she goes beyond. Had a trainer staff there and she was very helpful too. Thank you
Visited November 2024
Groves Medical Centre has not yet replied.
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Review titled Great dementia awareness
Rated 5 stars out of 5
by Anonymous - Posted on 21 November 2024
My wife attended to have her ears syringed, as the annual dementia review had spotted wax in her ears. She was addressed personally, very clearly, and was able to respond as plenty of time was given to hear her response.
Visited November 2024
Groves Medical Centre has not yet replied.
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Review titled Very helpful and rapid response
Rated 5 stars out of 5
by Martin - Posted on 21 October 2024
There was a problem with my wife's repeat prescription. Our pharmacy said that a very important medication was unavailable, for the foreseeable future. The person on the phone at the practice was very helpful. She phoned me back within 10 minutes, having seen a doctor, who issued a new prescription to a different pharmacy.
Visited October 2024
Groves Medical Centre has not yet replied.
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Review titled Good Asthma support
Rated 4 stars out of 5
by Anonymous - Posted on 17 October 2024
The Service I have received to manage my asthma is excellent. Making the appointment is frustrating as I cannot do it online and have to phone queue. Although the call back is a good improvement, but difficult to manage meetings at work when you don’t know when the call back will be
Visited October 2024
Groves Medical Centre has not yet replied.
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Review titled Book an appointment
Rated 1 star out of 5
by Anonymous - Posted on 22 October 2024
I've never seen such a appauling surgery. This surgery really needs to get shut down. They are really unhelpful and not at all empathetic. They ask us to fill in a rapid health and do not get back to us. What is the point of filling such a long questionnaire in and don't even get a response. We finally book an appointment and it's not even with a dr, it's with a clinician who sends us home saying theres nothing to worry about! The receptionist are also soo unhelpful and unbothered it's unreal. Also, when we finally do get an appointment with the dr, they see if the reason is appropriate and if it's not they decide themselves and change it according to the appointment to see the clinician. I have filled in the Rapid health last night, for a emergency and still haven't heard anything back and it's 11:06.
Visited October 2024
Groves Medical Centre has not yet replied.
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Review titled Positive appointment.
Rated 5 stars out of 5
by Anonymous - Posted on 31 October 2024
Doctor was on time ,thorough, and informative. We discussed what the medication would or would not do and if not suitable, to give the surgery a call and it would be changed if unsuitable. Not much more you can ask for really.
Visited October 2024
Groves Medical Centre has not yet replied.