Groves Medical Centre
171 Clarence Avenue, New Malden, Surrey, KT3 3TXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Easy to get my test results
Rated 5 stars out of 5
by Anonymous - Posted on 26 March 2024
I wanted to book an appointment for test results and was worried about phoning up as I am busy at work and it’s difficult to call except on breaks. I found I was able to use the new online system to book a call with a doctor through the Admin request section, and I a requested a call from a doctor who called back the next day. Took away all my concerns about calling to book
Visited March 2024
Groves Medical Centre has not yet replied.
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Review titled Great new system for appointments
Rated 5 stars out of 5
by Anonymous - Posted on 26 March 2024
I was delighted to use the new appointment system to book an appointment and got one within a couple of days. I particularly liked the ability to do that when I was at home after work as I find it difficult to call during the day, and prefer to book online
Visited March 2024
Groves Medical Centre has not yet replied.
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Review titled No phone call within 2 hours
Rated 4 stars out of 5
by Sam Rospigliosi - Posted on 15 March 2024
I had a telephone appointment this evening at 18.30. By 20.30, I had still not received a phone call, although had received a text reminder. I have rescheduled this appointment.
Visited March 2024
Groves Medical Centre has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 04 April 2024
I booked an appointment for ear microsuction on both sides due to too much ear wax and was seen by the Practice Nurse. The whole process was very efficient from start to finish. She was extremely reassuring, putting me at ease and explaining the procedure. She kept me informed throughout the procedure of what to expect next and was very clear. She was so pleasant and knowledgeable that I would not hesitate to return to the surgery to have this done.
Visited March 2024
Groves Medical Centre has not yet replied.
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Review titled Awful system, impossible to get paediatric appointments
Rated 1 star out of 5
by Anonymous - Posted on 25 March 2024
I used to highly rate the groves however since the new booking system it has rapidly declined and so have the reception staff. I have a child (under 1) who I have been unable to get an appointment for since before Christmas. These appointments will be for various reasons. I call on the morning to get an appointment and by the time my call is answered they’re gone. We have had to use A&E and out of hours GP’s to be seen as the groves cannot/will not help. It has now come to light this is because the new booking system triages adults but not children. So for the children’s appointments you have to book on the morning and hope that by the time they answer all the appointments haven’t gone. We are really considering changing GP’s
Visited March 2024
Groves Medical Centre has not yet replied.
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Review titled Outstanding care
Rated 5 stars out of 5
by Colin - Posted on 20 March 2024
Really excellent care and support, with several follow up calls and face-to-face appointments over getting me on the right medication. Very thorough and efficient feedback on extensive blood tests. Have used this surgery since 1984 and to me it goes from strength to strength.
Visited March 2024
Groves Medical Centre has not yet replied.
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Review titled Terrible booking system
Rated 1 star out of 5
by Anonymous - Posted on 12 March 2024
The receptionist said she can only help me with filling out the online form if I’m blind. I have a learning disability and cannot read or cope with online question options this is too stressful for me. I don’t feel safe putting my personal medical information on line or asking my carer to do this when only the doctor should have this. She told me to go to ring 999 or go to A and E. My mum has filled this out for me.
Visited March 2024
Groves Medical Centre has not yet replied.
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Review titled Asthma Review
Rated 4 stars out of 5
by Duncan Rodger - Posted on 23 March 2024
Recently I was having a bad experience with my asthma cough and the service I received was very quick and supportive. I would recommend the asthma support service to anyone managing their asthma.
Visited March 2024
Groves Medical Centre has not yet replied.
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Review titled Worsening service with online booking
Rated 3 stars out of 5
by Anonymous - Posted on 27 March 2024
Second time trying to get an appt and second time the answer is there are none. What really is the point in me going thru the rigmarole if there never were any appointments and why are there no appointments? Last time I got a message that they tried to phone me and that was that. So when does an online booking become a telephone system? It was never easy on the phone but I preferred it to this.
Visited March 2024
Groves Medical Centre has not yet replied.
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Review titled Becoming increasingly system lead
Rated 2 stars out of 5
by Tina - Posted on 12 February 2024
The surgery seems to be keeping its clients more and more at arms length. Triaged by a bot that has sent me to A&E twice in the 4 times I’ve used the new system. I’ve been trying to get test results but have never been anything less than 11th in the queue. I’ve just hung on the phone for 70 minutes trying to get the results which I’m told I have to repeat. Receptionist’s constantly say the delay is because they’re so busy. If they’re always busy then something needs to be done to address that
Visited February 2024
Groves Medical Centre has not yet replied.