Hall Green Health
979 Stratford Road, Hall Green, Birmingham, West Midlands, B28 8BGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Just terrible
Rated 1 star out of 5
by Aaron - Posted on 28 July 2023
Every single time… it’s a nightmare to call and when you do they say no appointments and call back…. This time on this rubbish new online thing… ‘doctor said you need to be seen face to face but….. no appointment for 2 to 3 weeks’ but wait for it… rather than book that I get ‘so please call back in a few weeks so we can book you in’…. Like there will be appointments then, I seriously worry about the well-being of our vulnerable and elderly but also those who aren’t yet but will be if they don’t address the medical issue they have. I seriously think this surgery has problems which will at some point cause deaths…. Staff are numb to poor service so all you get is ‘computer says no’… someone needs to intervene and press the stop/resets button and get stuck in as currently (and last few years) it’s been literally horrendous…. So sorry to write this… sure I’ll get a ‘please contact me to discuss’ but never want to hear….
Visited July 2023
Review titled Hall Green Health
Replied on 27 September 2023
Dear Aaron, Thank you for your feedback. We are very sorry to hear that you are dissatisfied with the service provided. In order for us to investigate this further, please submit your query through our feedback form bit.ly/HGHFeedback. Our Quality Assurance Officer will then investigate this issue if necessary. Many thanks, Hall Green Health
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Review titled Great pain
Rated 1 star out of 5
by Anonymous - Posted on 01 June 2023
Amina is not working and I'm in severe pain so I can't get medical help. They don't reply to several emails. Help!
Visited June 2023
Review titled Hall Green Health
Replied on 07 June 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you are dissatisfied with the service provided. As you have posted anonymously, we cannot contact you to offer you our help. If you would like to raise a complaint or contact us, please go to our website www.hallgreenhealth.co.uk/navigator/feedback/. Once you have filled out the form, our Quality Assurance Officer will be happy to investigate the issues raised if necessary. Many thanks, Hall Green Health
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Review titled Always excellent
Rated 5 stars out of 5
by J Dean - Posted on 06 June 2023
I cannot fault my GP practice Hall Green Health. All staff are polite and courteous. Always call me back. Appointments go to plan as you would expect.
Visited June 2023
Review titled Hall Green Health
Replied on 27 September 2023
Dear J, Thank you for your feedback. We are very pleased to hear that you are happy with the service provided by our staff members as well as our procedures. We will ensure to share this with the team here at Hall Green Health. Many thanks, Jess, Communications and Engagement Officer
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Review titled Incorrect information
Rated 3 stars out of 5
by Anonymous - Posted on 12 May 2023
Arrived for appointment early. Booked in on screen which stated ‘waiting area 3’ downstairs. Appointment was 9am, I checked with reception at 9.15am as appointment was late only to be informed that GP had been calling for us in location 4 which was upstairs
Visited May 2023
Review titled Hall Green Health
Replied on 07 June 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you are dissatisfied with the service provided. If you would like to raise a complaint, please go to our website www.hallgreenhealth.co.uk/navigator/feedback/. Once you have filled out the form, our Quality Assurance Officer will be happy to investigate the issues raised if necessary. Many thanks, Hall Green Health
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Review titled Well organised
Rated 5 stars out of 5
by Laura Jerram - Posted on 22 May 2023
Just wanted to say that I’ve consistently been having really good experiences with Hall Green Health since using the Anima service to request an appointment. At first I found it quite onerous to fill it all in but it’s clear the more detail you give the quicker they can either offer you an appointment or point you in the right direction
Visited May 2023
Review titled Hall Green Health
Replied on 27 September 2023
Good morning Laura, Thank you for your 5-star review. We are very pleased to hear that you are impressed with our appointment system, Anima. We will ensure to share this with the entire team here at Hall Green Health. Many thanks, Jess, Communications and Engagement Officer
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Review titled Fabulous service new Anima request appointment system
Rated 5 stars out of 5
by Susan - Posted on 26 April 2023
HGH have proved again what an exceptional Surgery they are. The staff and Doctors work well as a co ordinated team to get an appointment for you stress free. Today I used the new Anima appointment request online service, I completed it with ease and appreciated the prompt at each stage for relevant information. 15 mins after submitting it I received a phone call to offer me a GP appointment in approx 1.5hrs time, F2F and followed up with a text confirmation. I was impressed at the speed and also at the appointment offered so quickly - mine was for a painful accidental injury whilst not a medical emergency or anything exciting it was a concern for me and to get this response was impressive. I visit regularly and notice the improvements HGH are continuing to make, eg the health booths for BP etc and today I was pleased to see 2 receptionists and 1 staff walking around for queries - I was concerned I might have been waiting in wrong area. The Security man is helpful and reassuring it feels like “normal” again at long last which gives me confidence for future plans. Well done Hall Green Health, you are all appreciated.
Visited April 2023
Review titled Hall Green Health
Replied on 27 September 2023
Hello Sue, Thank you for your review. We are very pleased to hear that you are satisfied with our new appointment system, Anima, as well as our staff members. We will ensure to share this with the team here at Hall Green Health. Many thanks, Jess, Communications and Engagement Officer
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Review titled New appointments system
Rated 3 stars out of 5
by Anonymous - Posted on 09 March 2023
I rang for an appointment at 8.30 on 8th February. When they phoned me back l was told there were no more appointments but l could have one if l agreed to be filmed for the Doctor's Behind Closed Doors or l could go to somewhere in Greet. When l said l could not get there they found me an appointment at Shirley Road. The Doctor l saw there prescribed a weeks antibiotics and told me if it didn't clear up to come back and ask for another appointment. I tried to book one through the new Anima system, filled in pages of irrelevant questions, and the plan they sent back was to go Katie Road - wherever that is. I am a patient at Hall Green Health, have been ever since they opened, and l want to be seen there. I have Never had any problem getting an appointment at Hall Green Health before. Why on earth have you started this new useless system?
Visited March 2023
Review titled Hall Green Health
Replied on 27 September 2023
Dear Patient, Thank you for your feedback. We are very sorry to hear that you are dissatisfied with the service provided. In order for us to investigate this further, please submit your query through our feedback form bit.ly/HGHFeedback. Our Quality Assurance Officer will then investigate this issue if necessary. Many thanks, Hall Green Health
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Review titled Anima is useless
Rated 1 star out of 5
by N.A - Posted on 21 March 2023
I have the same mobile number for myself and my mother but the system does not accept this. Totally useless. I can't even book urgent medical appointments and I waste hours and no one can help me.
Visited March 2023
Review titled Hall Green Health
Replied on 07 June 2023
Dear patient, Thank you for your feedback. We are sorry to hear that you are dissatisfied with the service provided. If you would like to raise a complaint, please go to our website www.hallgreenhealth.co.uk/navigator/feedback/. Once you have filled out the form, our Quality Assurance Officer will be happy to investigate the issues raised if necessary. Many thanks, Hall Green Health
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Review titled Really poor communication/care
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2023
I booked an appointment on anima. I haven't been to this practice in a while. So i assumed anima would text me before. I didn't get a text which is fine and I came on the dot. I tried signing in multiple times with no help. I then went to reception who informed me that I'd missed the appointment even if I was a min late? This would be completely fine if I was told at all which I wasn't. There were no signs saying that don't come even a minute late or you'll not be seen. This was really upsetting as I had waited and traveled for no reason. I wouldn't of been that upset tbh but the lack if care from reception really upset me. She acted as if I was stupid or dumb enough to come even a few minutes late and seemed frustrated with me even though I'd barely spoken to her. Quite upset and just wanted to review so I can help others and maybe get a few things to change? There needs to be more communication. Either way I'm now moving to a different practice others have recommended but wish the best for anyone going to HGH :)
Visited March 2023
Review titled Hall Green Health
Replied on 07 June 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you are dissatisfied with the service provided. If you would like to raise a complaint, please go to our website www.hallgreenhealth.co.uk/navigator/feedback/. Once you have filled out the form, our Quality Assurance Officer will be happy to investigate the issues raised if necessary. Many thanks, Hall Green Health
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Review titled GP visit
Rated 5 stars out of 5
by william moon - Posted on 21 March 2023
I went with my daughter today to see the GP, I think he is new to the surgery, I must say that we were both impressed by the GP and his fast response to our concerns, everything was sorted and other appointments made while we were there for other tests. This GP did more for us in 20 minutes then all the other visits put together, we need more of this sort of GP asap.
Visited March 2023
Review titled Hall Green Health
Replied on 27 September 2023
Hello William, Thank you for your feedback. We are glad to hear that one of our GP's offered you and your daughter great service and assisted you with your queries. We will ensure to share this with the team here at Hall Green Health. Many thanks, Jess, Communications and Engagement Officer