Hall Green Health
979 Stratford Road, Hall Green, Birmingham, West Midlands, B28 8BGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Caring Practice and staff
Rated 5 stars out of 5
by Sue - Posted on 17 February 2023
Today I used the new online appointment request and in less than an hour I received my plan and appointment the staff seem to continually be looking at ways to improve things for patients eg the events it is a pleasure to engage with this Practice and the Drs are top class. Always clean and tidy much evidence of this. Presence of Security Person friendly gets involved chats and directs patients etc. Receptionists listen, all surgeries should be like this one.
Visited February 2023
Review titled Hall Green Health
Replied on 27 September 2023
Hello Sue, Thank you for your 5-star review - it is greatly appreciated. We are very pleased to hear that you are happy with our services. We will ensure to share this with the team here at Hall Green Health. Many thanks, Jess, Communications and Engagement Officer
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Review titled HGH would rather be famous than good
Rated 1 star out of 5
by Russell Sims - Posted on 28 February 2023
Since joining HGH 2 years ago I have noticed a steady decline in the service provided. The new booking system Anima doesn't work and I was unable to book an appointment for a chest infection for 24 hours, during which time I became so unwell that my wife had to call an ambulance. After finally managing to use the booking system I waited 4.5 hours for a response. Don't even try to phone the practice, you'll be walked through messages then hung up on. To add insult to injury, half of the already car park has been cordoned off for the TV crew,with no signage to inform visitors that there is no space to park, causing a potential hazard for local traffic and visitors. It has become apparent that Hall Green Health are much more interested in being on television than caring for their patients.
Visited February 2023
Review titled Hall Green Health
Replied on 07 June 2023
Dear Russell, Thank you for your feedback. We are sorry to hear that you are dissatisfied with the service provided. If you would like to raise a complaint, please go to our website www.hallgreenhealth.co.uk/navigator/feedback/. Once you have filled out the form, our Quality Assurance Officer will be happy to investigate the issues raised if necessary. Many thanks, Hall Green Health
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Review titled Useless new appointment booking system Amena
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2023
(1) Every day they ask if I smoke or drink, every day, every day! (2) I tried to book a gp appointment and they message a few hours later saying log in and book again tomorrow, no, just book me yourself tomorrow, why do I have to try again, it's your job. (3) It used to be a few clicks to book appmts, now it's 20 useless repeating questions. No 'book appointment' button anywhere so you spend half an hour every time trying to find it, useless software but they only use it as it’s now free!!!
Visited February 2023
Review titled Hall Green Health
Replied on 07 June 2023
Dear patient, Thank you for your feedback. We are sorry to hear that you are dissatisfied with the service provided. If you would like to raise a complaint, please go to our website www.hallgreenhealth.co.uk/navigator/feedback/. Once you have filled out the form, our Quality Assurance Officer will be happy to investigate the issues raised if necessary. Many thanks, Hall Green Health
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Review titled Excellent care
Rated 5 stars out of 5
by Vanessa Barton - Posted on 21 February 2023
Contacted the surgery using the online service, requesting advice. Within minutes a doctor phoned me back, arranging a face to face appointment for that morning. I saw a lovely nurse practitioner who diagnosed a chest infection and prescribed antibiotics. She was caring, knowledgeable and very thorough. I was very impressed.
Visited February 2023
Review titled Hall Green Health
Replied on 27 September 2023
Good morning Vanessa, Thank you for your feedback. We are very pleased to hear that you are impressed with our services, from requesting an appointment to the quality of our staff members. We will ensure to share this with the team here at Hall Green Health. Many thanks, Jess, Communications and Engagement Officer
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Review titled security guard
Rated 5 stars out of 5
by REHANA - Posted on 14 February 2023
On many visits to the hall green health. I have always been approached by your kind security guard who is a vital asset to your health centre. I want to express my extremely satisfaction with the quality of his efforts, contribution and enthusiasm during greeting the patients and dealing with their enquiries. I would to like to commodate and praise for the hard work and the excellent service his giving.
Visited February 2023
Review titled Hall Green Health
Replied on 27 September 2023
Hi Rehana, Thank you for your feedback. We are very pleased to hear that the introduction of our new GP Concierge has positively impacted your visits to us. We will ensure to share this with them and the rest of the team here at Hall Green Health. Many thanks, Jess, Communications and Engagement Officer
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Review titled New phone system is inappropriate
Rated 3 stars out of 5
by Anonymous - Posted on 13 December 2022
Since the new phone system has started, I haven’t been able to book an appointment with my doctor or get an emergency appointment for my daughter. Its saddening that I have to phone 111, book walk in centres or badger clinics to see a doctor for an emergency appointment where as a patient at Hall Green Health, I have every right to book with my doctor’s surgery but thats been taken away. Sometimes, as a patient we just need to see our doctor rather than phoning countless people through the 111 service and waiting hours for their reply. Aswell as this, when I have phoned at 8.30am to book an appointment, there are never any appointments available and have been booked already! The phone cuts off and we can’t even get through to speak to anyone. This has resulted in me travelling by bus many miles away for an appointment at a walk in centre, whereas the surgery is nearest to me and would be beneficial to visit there. When I complete an online appointment, I’m either referred to book a routine appointment (which I have to wait 2 weeks for) or I’m passed onto some department, again not seen by a doctor. By that time, my condition has deteriorated. In some way, I preferred the waiting on the phone line as I knew someone would answer my phone call and my enquiry would be heard. I praise the receptionist who do a tremendously great job in writing down our symptoms and speaking to the doctor on our behalf. I hope this new phone system can be reviewed in the near future. Maybe one person’s view may not be regarded as valuable, however as being part of the surgery for so long, I felt the need to send this review.
Visited December 2022
Review titled Hall Green Health
Replied on 14 December 2022
‘Dear Patient . Thank you for taking the time to provide us with this feedback. I am sorry to hear you are not happy with the service you have received. So that we can formally investigate and address the issues you have raised, please fill out our "Feedback Form" https://www.hallgreenhealth.co.uk/navigator/feedback Once this is filled out, we will be happy to discuss your concerns further with you. I am more than happy to have a discussion around the concerns you have raised. Kind Regards Andi Jones Patient Services Manager Hall Green Health or email me on nhsbsolccg.hallgreenhealth@nhs.net
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Review titled Multiple Appointments
Rated 5 stars out of 5
by Sue - Posted on 01 December 2022
Today I visited HGH for three separate appointments with 10 mins in between. The Receptionists were great, booking me in appropriately. All appointments went smoothly and each messaged the next my progress. The Clinician who advised and then administered injection for frozen shoulder has a lovely manner and explained everything well. The HCA was spot on with my “difficult veins” she was marvellous and very friendly. My INR appointment was great I felt well attended to. HGH did their best today and I couldn’t fault them and best of all everyone so cheerful and interested- for a big Surgery they manage to make it personal across all their staff. They have always been good - today they were better
Visited December 2022
Review titled Hall Green Health
Replied on 02 December 2022
Good Morning Sue, Thank you for taking the time to give Hall Green Health a 5* rating. It is much appreciated. I will ensure that all departments see this wonderful review. Once again it's a pleasure to read such reviews and we will continue to strive and put our patients at the heart of everything we do. Kind Regards Andi Jones Patient Services Manager Hall Green Health
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Review titled reception staff
Rated 1 star out of 5
by Anonymous - Posted on 03 November 2022
Reception staff are absolutely diabolical. Don’t matter if the appointment is for a child or adult they speak to you like absolute dirt. The communication between the receptionist and patients are ridiculous. The only good part of this doctors is the people who do the bloods.
Visited November 2022
Review titled Hall Green Health
Replied on 07 November 2022
‘Dear Patient. Thank you for taking the time to provide us with this feedback. I am sorry to hear you are not happy with the service you have received. So that we can formally investigate and address the issues you have raised, please fill out our 'Feedback' form, https://www.hallgreenhealth.co.uk/navigator/feedback Once this is filled out, we will be happy to discuss your concerns further with you. Many thanks Andi Jones Patient Services Manager