Handsworth Medical Practice
Handsworth Avenue, Highams Park, London, Greater London, E4 9PDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Impossible to get appointments with No regard to disability
Rated 2 stars out of 5
by Anonymous - Posted on 05 November 2024
I received a text to make an appointment for My 83yr old mother who has hard of hearing to discuss results from recent tests. I contacted the surgery to make an appointment and was told that no pre bookable appointments were available with a female doctor, and that I should call back on the day to get an appointment. I called on 2 consecutive days and was over 30 in a queue, as I was at work I requested a call back. I was contacted and advised there were no available appointments and offered a telephone call between 8am-6pm with a Dr in 2 weeks time from the date I called. I explained that my Mother was hard of hearing and found it difficult to hear on the phone. I asked if they could call me instead but was told that this was not possible but I could be present during the call although no specific time of the call could be offered. I explained that we can be flexible regarding an face to face appointment so I really do not understand as to why a pre bookable appointment cannot be made in these circumstances. A telephone call with an elderly woman who is hard of hearing is a complete waste of the Dr's time and ours!!!
Visited November 2024
Handsworth Medical Practice has not yet replied.
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Review titled Amazing GP
Rated 5 stars out of 5
by Christopher Foulsham - Posted on 21 October 2024
can I just say a huge thank you to the Dr for seeing my mum today on 21/10/24 he is an amazing Doctor and credit Handsworth , he listened he was patient with my mum listen to me about my mum and I can’t thank him highly enough. Thank you again !!
Visited October 2024
Handsworth Medical Practice has not yet replied.
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Review titled Frustrating Appointment System and Rude Receptionist
Rated 1 star out of 5
by yildiz - Posted on 23 October 2024
I'm very disappointed with Handsworth Medical Centre. Getting an appointment is almost impossible. I call right at 8 a.m., but by 8:15, all the slots are already taken. Even when I opt for a callback while on the waiting list, it can take over half an hour, and by the time the receptionist finally calls back, there are no appointments left, and I’m told to try again the next day at 8. The receptionist is extremely rude, speaks with very low energy, and is unhelpful. He even hung up on me during a call. The management really needs to upgrade both their appointment system and the attitude of their staff.
Visited October 2024
Handsworth Medical Practice has not yet replied.
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Review titled Disappointed
Rated 3 stars out of 5
by Jane - Posted on 06 September 2024
Having always found this practice amazing I am really disappointed with my current experience. I'm now on third day of being on hold only to eventually be told all appointments gone and to call back Monday (can't prebook an appointment). It's a ridiculous system and, quite honestly, the fact that there is no response to these reviews (good or bad) tells me how much they care what we think!
Visited September 2024
Handsworth Medical Practice has not yet replied.
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Review titled Worst Services
Rated 1 star out of 5
by Ranjit Sreenivas - Posted on 30 August 2024
In this world of modern technology, they still operate in a traditional way. No online appointments. Need to call between 8 to 10 am mon to fri. If you are lucky you will get the appointment. It is like a lottery. I booked the appointment and a blood test was given. Doctor said once the results comes then they will contact me. When I contacted the results team they said Doctor will call me by the end of the day. No one called. I called the next day and they said I have to call them to book an appointment again by 8 to 10 am. As it is friday now I need to wait another 2 days to call and book an appointment. I am looking to switch to another practice.
Visited August 2024
Handsworth Medical Practice has not yet replied.
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Review titled Unhelpful, incompetent staff at reception
Rated 1 star out of 5
by Patient - Posted on 19 June 2024
As usual I was greeted with “computer says no!” response to solving a prescription error for my son who was post surgery. No empathy, no help, no support. I have experienced same issue when supporting my elderly dad at the reception. Absolutely disgraceful attitude from one staff member who point blank refused to help.
Visited June 2024
Handsworth Medical Practice has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Jennifer K Smith - Posted on 10 May 2024
I had a call with a GP today. Apologies if I have her name wrong. She also saw my daughter recently. In both instances she listened, she was caring, her bedside manner made us both feel valued. The advice she gave was clear and she took time to explain. I really appreciated that today
Visited May 2024
Handsworth Medical Practice has not yet replied.
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Review titled Brilliant experience.
Rated 5 stars out of 5
by Rasheena beig - Posted on 10 November 2023
Gp is always helpful and deals with you efficiently and in a timely manner. Always listens, cant thank enough.
Visited November 2023
Handsworth Medical Practice has not yet replied.
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Review titled Great doctors but sadly useless reception
Rated 1 star out of 5
by Peter - Posted on 09 October 2023
Great doctors but sadly useless reception, who don't seem to pick up the phone and often aren't helpful or friendly when you do get through or meet in-person. No online appointment booking system. Only chance of appt is ringing at 8am on the day when even then often all appts are gone. Expect to wait 30-60min on hold, whatever the time. Sometimes the call unexpectedly drops or no-one picks up. After five years of it getting worse, including a referral that vanished and a general lack of follow-up, but mostly because of just how time-consuming it is to arrange time with a doctor or have a query answered, I have decided to look for an alternative GP. Such a shame as every doctor I’ve seen there has been really great - no complaints there whatsoever.
Visited October 2023
Handsworth Medical Practice has not yet replied.
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Review titled Lovely practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 October 2023
I needed help urgently from the admin team, and they were able to help me straight away with what I needed. Thank you so much. Reception staff are always so kind and helpful, really appreciated. Thank you all.
Visited October 2023
Handsworth Medical Practice has not yet replied.