Handsworth Medical Practice
Handsworth Avenue, Highams Park, London, Greater London, E4 9PDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Friendly, helpful and diligent staff
Rated 4 stars out of 5
by Anonymous - Posted on 04 September 2023
I needed to collect a form; it was quite late in the evening, and they went the extra mile to get it printed so I could take it with me.
Visited September 2023
Handsworth Medical Practice has not yet replied.
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Review titled Inaccessible care givers
Rated 1 star out of 5
by Anonymous - Posted on 11 September 2023
Have no online appointment request system. Have to ring and get in a queue (if you are lucky) otherwise even worse ... you will keep ringing atleast a 100 times and no luck. Very stressful appointment system. For someone who is on the school run it is not practical to keep ringing and also drive the car in the morning. Appalling that they have removed online accurx appointment requesting. I will be leaving this practice soon and work as a GP myself.
Visited September 2023
Handsworth Medical Practice has not yet replied.
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Review titled Wrong telephone opening hours
Rated 2 stars out of 5
by Aus - Posted on 12 September 2023
I have injured my leg recently and I had to take a week of work off, I've tried calling to ask for a doctors note to extend for 1 more week as the swelling and pain has only decreased slightly. I had to then go into work for 1 day getting myself a taxi as i was unable to put my clutch down to drive. I was informed to call back "tomorrow at 8am" well here I am calling at 8 am and saying that the lines are busy and not open, I've tried getting through to option 1, 4, 6 and holding the line. At 8:16am I was then able to get through and placed in a queue, I was 30th! I have screwed shots of me trying to reach the surgery since 8am, this is awful service. I work 6:30am till late afternoon so calling the surgery gets difficult during work hours. You are on hold for 40 mins if not longer to just get to speak to someone. Econsult forms online are also waste of time. You fill one out and get a response 2 weeks later. This surgery was definitely better managed before the pandemic and now patient care is at 0. The Dr are pleasant and you can ask them questions but not always do I receive the answers I'm looking for, "I don't know why you're having these symptoms" is not something I like to hear from a Dr and without further assessments as well. Disappointed.
Visited September 2023
Handsworth Medical Practice has not yet replied.
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Review titled Care from Practice Nurse Mario
Rated 5 stars out of 5
by Anonymous - Posted on 13 July 2023
I have contacted the Practice via a eConsultation for my daughter. I have received a call back very quickly from the Practice Nurse who was very caring , kind and very professional.I was asked that my daughter attends face to face which she did and received a good care and was looked very well after. I am very grateful and thankful to all members of the staff who attended and cared for my daughter today.
Visited July 2023
Handsworth Medical Practice has not yet replied.
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Review titled Great patient diabetes care...
Rated 3 stars out of 5
by JENNIFER GREEN - Posted on 06 July 2023
I have attended diabetes clinic in both June and July and been seen by the same practitioner who has been excellent. She takes care to explain the issue at hand, made suggestions that no one else has and pays attention to detail, which translates as ensuring that I understand the detail concerned with my ongoing care and has explained options clearly. I am also hard of hearing and time is taken to ensure I fully grasp what is being conveyed, so this is also appreciated. Thank you.
Visited June 2023
Handsworth Medical Practice has not yet replied.
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Review titled Disappointing service
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2023
I submitted an online Econsult a week ago and received a text to say a doctor would call me between 8am-1pm today but as of now, I'm still waiting for the call. I have now been on hold with the surgery for 20 minutes to try and find out what's happening. Up until a few years ago, Handsworth has always been amazing but it's becoming more and more impossible to see a doctor face to face and now to even get a telephone appointment. Extremely frustrating and quite stressful having to deal with this!
Visited May 2023
Handsworth Medical Practice has not yet replied.
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Review titled Caring, kind and helpful
Rated 4 stars out of 5
by Georgina - Posted on 18 April 2023
I have recently been speaking to a GP at the practice in relation to my daughter's eczema. This GP has been extremely helpful and together we are working towards managing the condition, which is so far working. She was very sympathetic to my concerns and i felt really at ease talking to her. She was not dismissive at all, which i have had in the past. Thank you!
Visited March 2023
Handsworth Medical Practice has not yet replied.
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Review titled Great Practice- wonderful nurse and GP and reception
Rated 5 stars out of 5
by Shyama Kanagaratnam - Posted on 31 March 2023
In the last month I have had to use the GP surgery twice after many years of not having to. In both situations I was dealt with quickly, professionally and efficiently. I am so impressed- especially in the current climate. I know I can’t name individuals but from the reception team who triaged me to the nurse practitioner who dealt to my initial complaint and treated me professionally and kindly to the E consultation contact I had to do on the second issue- which was dealt with on the same day with care, professionalism and kindness again by the GP. I just wanted to thank the staff/ team at the surgery who are doing a brilliant job in an incredibly difficult climate.
Visited March 2023
Handsworth Medical Practice has not yet replied.
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Review titled Need to call 400+ times and still can't get through
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2023
I have tried calling my GP over 400+ times this morning and the line is busy throughout. I don't even get through the Automate voice system. I have been on the phone since 8am this morning till 8:30am now and been trying the line for 431 times and still haven't managed to get through. I called 111 service last night as my toddler son has a very high temperature and was advised I'll get an appointment this morning at my local GP. As no one has come back to me yet I tried calling the GP myself and have failed to even get through the phone line as it keeps saying its busy. Appreciate the lines are busy but do I need to keep ringing that many times. It's shocking!
Visited January 2023
Handsworth Medical Practice has not yet replied.
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Review titled Waiting time over 1 and a half hour
Rated 2 stars out of 5
by Anonymous - Posted on 14 November 2022
I have been waiting for an econsult call back since Thursday, I have not heard so called this afteernoon, I have and still are on hold 1 hour and 33 minutes later. no other way of getting through to anyone. I have never had an issue with Handsworth but this last few months have been a nightmare to even get through to speak to someone.
Visited November 2022
Handsworth Medical Practice has not yet replied.