Hanham Health
33 Whittucks Road, Hanham, Bristol, Avon, BS15 3HYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2024
45 Attempts to Get Through eventually Answered 9th in Queue 40 mins to Speak to Reception ! Unhelpful & Unprofessional In you need a Surgery Dont Register Here
Visited January 2024
Hanham Health has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by T O'Kane - Posted on 22 November 2023
Both mum and dad who are early 80s caught a particular nasty bug, which resulted in them both being rushed to hospital with very serious illnesses. In the 5 days before being admitted I used Anima 4 times each time I was called back immediately after submitting the form, I spoke to a very helpful member of staff who arranged a paramedic from Hanham to call on 2 occasions , the paramedic arrived very quickly and was amazing, not only did she recognise immediately how ill mum was, she had an ambulance there within 30 mins. She also reassured me and explained what was happening. I had to contact anima again the next day as dad was showing exactly same symptoms as mum, again it was the same member of staff who called me and as you can probably imagine I was in a bit of a state , we called for the ambulance immediately which again arrived within 30 mins but it was the member of staffs reassurance and clear instructions on what to do that helped me. I was very sceptical about anima in the beginning , but I think it is a brilliant system and it works! I have used it for non urgent matters as well as this and have always been contacted within 48 hours. All I can say is I wished my surgery had this system and would like to end with a massive Thankyou to Hanham Health
Visited November 2023
Hanham Health has not yet replied.
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Review titled Great service
Rated 4 stars out of 5
by Angela Sagar - Posted on 09 November 2023
Just wanted to thank you, I completed a request on Anima at 10.30am this morning to request some antibiotics for cystitis as I am going on holiday tomorrow and by 4.00 pm they had been delivered. I know you get a lot of negative comments but I cannot fault your service today. Thank you so much.
Visited November 2023
Hanham Health has not yet replied.
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Review titled Poor administration
Rated 2 stars out of 5
by Anonymous - Posted on 23 September 2023
My review will reflect a lot of other reviews. I am a carer for my 91 year old Mother in law. I needed to make an appointment at the surgery for her to be seen by a gp. I tried calling the practice over a period of 4 days. I understand they can be busy but I called at all times of the day for 4 days the number just rings and rings or just doesn't ring at all. If you are elderly or infirm this must be very stressful. I decided to go to the practice on a working day. I was greeted by 2 receptionist who gave me a piece of paper with a qr code on it telling me to book using this code. Believe me I tried to use the code but its that that simple as you have to register to the NHS app. I use the app for my own health care needs linked to my email address. What I was told was I can't use the app for 2 gp practices. But if she was at my practice if i was at hanham health I could. Well i definitely don't want to swop to hanham health! Be warned if you need an appointment you may need to go to the practice in person to book one in as I had to. In my opinion the whole administration system at hanham health needs updating now as it has definitely got worse over the last year.
Visited September 2023
Hanham Health has not yet replied.
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Review titled False information given
Rated 1 star out of 5
by Chris Durant - Posted on 26 September 2023
I went into the surgery on 17th September and asked if a doctor would be able to complete and sign a medical screening document for me, and to my surprise was told yes. I said it was urgent and they said no bother, just mark it as such. Today 26/9 I was contacted for the first time to say that the doctors won't sign a medical screening form. So they have delayed something that is urgent by 7 days and I am no further forward. Terrible communication
Visited September 2023
Hanham Health has not yet replied.
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Review titled Uncontactable Practice that fails to deliver even basic care
Rated 1 star out of 5
by Debbie Ann Scott - Posted on 19 September 2023
My important meds were stopped without notice. I got a private prescription to keep me going until I could sort this out with the surgery. A pharmacy review was booked for today but no one has called. Patients can't contact you! My meds are about to run out again. This should not be this complicated.
Visited September 2023
Hanham Health has not yet replied.
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Review titled Anima
Rated 2 stars out of 5
by Anonymous - Posted on 04 October 2023
Please tell me how is a patient who is unable to read, write with poor speech meant to use your new Anima system? I made an enquiry at the desk regarding this and receptionist told me to write to the practice. I was told unable to make appointments from now on at front desk due to patient confidentiality. Then how come 3 patients are ushered into a room together for flu/covid jabs, there they are asked (in front of other patients) to confirm their name, date of birth and whether they have allergies…. Confidentiality bunkum!
Visited August 2023
Hanham Health has not yet replied.
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Review titled Very unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 08 June 2023
Patient care coordinator very rude and abbressive. When complaint escalated very condescending approach. I think possible training issue. The drs have been very good but being let down by poor support team.
Visited June 2023
Hanham Health has not yet replied.
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Review titled GP Service excellent pharmacy very poor
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2023
Hi I am having problems with my prescriptions again this time 10 days since ordered and still not delivered tried calling 3 times today on emergency option 2 and waited over 20 minutes each time and no one answers so gave up hence my review . I have no issues with the GP service but this poorly run Pharmacy is bound to reflect badly on the surgery something needs to be done.
Visited June 2023
Hanham Health has not yet replied.
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Review titled Caring Practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 August 2023
Having had to visit the practice more in the past 6 months ,my concerns and needs have been always been dealt with promptly and in a very caring way. Although seeing different Doctors I have always been made to feel important and not just another patient. All this much appreciated when everyone is very busy .
Visited June 2023
Hanham Health has not yet replied.