Hanley Primary Care Centre
51 Hanley Road, Islington, London, Greater London, N4 3DUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible practice
Rated 1 star out of 5
by Dani Burgess - Posted on 24 January 2023
Do not bother registering at this practice. They have no regard or compassion for their patients. Constantly making errors that they are then not willing to rectify. Can never get through to them on the phone. Always forgetting to do follow ups. Zero patient care
Visited January 2023
Hanley Primary Care Centre has not yet replied.
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Review titled Not accommodating special needs
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2022
Called to book an appointment for my son who has SEN. Was informed that since changing systems on 17 October reception can no longer accommodate disabled patients who can not call at 8 am sharp. Being a single parent to a child with complex disability it’s impossible for me to call at 8 am. When my son is with me, he doesn’t tolerate the phone being on speaker and it’s the time in the morning that I get him ready for for the day or for school transport. My hands are literally and physically on him and I can’t hold the phone. As a result now that my son is unwell he can not get an appointment, at all. This practice makes Gp services inaccessible for my disabled son who requires, at least, medical support . Please resolve that asap
Visited December 2022
Hanley Primary Care Centre has not yet replied.
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Review titled so poor and honestly quite shocking
Rated 3 stars out of 5
by Marwa - Posted on 18 November 2022
I always and I mean always make appointments on my 60 year old mothers behalf who is not able to speak fluent English. I got informed to go on doctor Iq in which I did and submitted her telephone consultation. I went to university to hear my mum crying because she hasn’t been called. When I contacted the gp they said that because she is an adult I cannot make an appointment on her behalf. I have done this may times on dr Iq but this is by the most unbelievable thing I have ever heard. Prior to finding out about her call being cancelled I was on the phone during my class break for the staff to not even give me a definite answer. They went from asking me to upload the photos to then telling me that my mother is a grown adult and has to make appointments herself. Honestly this was extremely poor coming from a practice I have been going to since the age of 5.
Visited November 2022
Hanley Primary Care Centre has not yet replied.
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Review titled Terrible system
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2022
Since covid the practice implemented the use of the app dr-iq, which is an absolute nightmare. You only have very limited spots per day to use most services and so even if you're asking for a routine appointment (i.e. you don't need to have a response that day) you have to try over and over again until you click the right buttons every morning at 7am sharp. On the other hand, if you do have an emergency make sure you have it before 7am in the morning, otherwise there is no way you can contact your gp. Even my cat's veterinary clinic has a better system.
Visited November 2022
Hanley Primary Care Centre has not yet replied.