Harambee Surgery
27 Skipton Road, Trawden, Colne, Lancashire, BB8 8QUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled My last appointment
Rated 2 stars out of 5
by Lee Lawson - Posted on 12 January 2025
When a doctor cannot put on a surgical mask before looking at me?? I have my doubts, also referred me for a blood test which will take 4 weeks? He prescribed me antibiotics and they don't seem to have worked so far? Hope this helps?
Visited January 2025
Review titled Harambee Surgery
Replied on 13 January 2025
Dear Mr Lawson We apologise that the experience you have had with the practice has not been a positive one. We welcome any feedback from patients which will ultimately assist us to improve the services we deliver. If you would like to discuss the matter further, please don’t hesitate to call the surgery and ask for the practice manager. The surgery endeavours to provide the best possible standard of care to all our patients and we will continue with regular monitoring and review to enable us to constantly improve the services we offer. May we take this opportunity of thanking you again for bringing your concerns to our attention and may we always assure you of our continued service to you. Many thanks Paul Slater Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Mrs Sharon Aston - Posted on 11 January 2025
I was treated so kindly, listened to and my needs were addressed as far as they possibly could be. I was also given direction by the receptionist on how I could order my medication - again I was treated with care and concern
Visited January 2025
Review titled Harambee Surgery
Replied on 13 January 2025
Dear Mrs Sharon Aston Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff Many Thanks Paul Slater Practice Manager Harambee Surgery
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Review titled The best practice
Rated 5 stars out of 5
by Kathryn Singleton - Posted on 04 January 2025
My doctor gave me plenty of time and was extremely caring and professional. He put my mind at rest with worries I had and spent a lot of time searching for a better treatment to prescribe for me.
Visited January 2025
Review titled Harambee Surgery
Replied on 13 January 2025
Dear Kathryn Singleton Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff Many Thanks Paul Slater Practice Manager Harambee Surgery
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Review titled Great practice
Rated 4 stars out of 5
by Susan whitaker - Posted on 04 January 2025
I found the doctor very welcoming and put me at ease yesterday he explained my results and did the appropriate action. Would be comfortable seeing him again
Visited January 2025
Review titled Harambee Surgery
Replied on 13 January 2025
Dear Susan Whitaker Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff Many Thanks Paul Slater Practice Manager Harambee Surgery
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Review titled Great service
Rated 4 stars out of 5
by Ian D Morris - Posted on 11 January 2025
I went for a flu shot and was offered a pneumonia shot at the same time. Happy I got the extra protection.
Visited January 2025
Review titled Harambee Surgery
Replied on 13 January 2025
Dear Ian D Morris Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff Many Thanks Paul Slater Practice Manager Harambee Surgery
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Review titled Great practice
Rated 5 stars out of 5
by Pauline Bowen - Posted on 07 January 2025
I visited the practice for a shingle jab, the nurse was excellent as are all the staff. The surgery was warm and welcoming and I was seen very quickly.
Visited January 2025
Review titled Harambee Surgery
Replied on 13 January 2025
Dear Pauline Bowen Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff Many Thanks Paul Slater Practice Manager Harambee Surgery
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Review titled Just the best
Rated 5 stars out of 5
by Anonymous - Posted on 07 January 2025
I consider myself and my family to be extremely fortunate in having Harambee Surgery to look after us. The service given by the team is second to none.
Visited January 2025
Review titled Harambee Surgery
Replied on 13 January 2025
Dear Anonymous Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff Many Thanks Paul Slater Practice Manager Harambee Surgery
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Review titled Friendly service
Rated 5 stars out of 5
by S Hounslow - Posted on 07 December 2024
Everyone was friendly, and efficient. The nurse was helpful, knowledgeable, friendly. Felt comfortable and confident in my time with the nurse.
Visited December 2024
Review titled Harambee Surgery
Replied on 09 December 2024
Dear S Hounslow Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff. Many thanks Paul Slater Practice Manager Harambee Surgery
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Review titled Cheerful staff
Rated 5 stars out of 5
by Janet Quiney - Posted on 21 December 2024
I received a quick response for an appointment by Receptionist. The nurse who gave me the treatment I needed was efficient and what I liked most was the lovely smile and cheery disposition. We had a bit of a laugh together which made me feel easier about my treatment. This I feel is important. Thank you.
Visited December 2024
Review titled Harambee Surgery
Replied on 23 December 2024
Dear Janet Quiney Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff Many Thanks Paul Slater Practice Manager Harambee Surgery
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Review titled Mixed feelings
Rated 2 stars out of 5
by Joan Harper - Posted on 12 December 2024
On the recent occasion when I needed to see a practitioner the process of getting to see a practitioner was puzzlingly over-complicated where the urgency of a situation almost got lost in the bureaucracy. I had fallen and hurt my back very badly whilst on holiday in Scotland’s highlands. I was advised to ring my GP requesting an urgent appointment on my return. I did so, and was told that I would need to ring when I got home, six days later. I went to the local hospital and was treated there. The pain, however, was still intense when I got home so I rang my surgery at the earliest opportunity, I was told that it would be five days before I could get an appointment. After protesting I was offered an appointment for the next day and was given the pain relief that I needed. I am sure the reception staff are following instructions but rules shouldn’t be hard and fast where sick and vulnerable people need sensitive and understanding treatment.
Visited December 2024
Review titled Harambee Surgery
Replied on 13 December 2024
Dear Joan Harper We apologise that the experience you have had with the practice has not been a positive one. We welcome any feedback from patients which will ultimately assist us to improve the services we deliver. If you would like to discuss the matter with me further please don't hesitate in calling the surgery and asking to talk with me. The surgery endeavours to provide the best possible standard of care to all our patients and we will continue with regular monitoring and review to enable us to constantly improve the services we offer. May we take this opportunity of thanking you again for bringing your concerns to our attention and may we assure you of our continued service to you at all times. Many thanks Paul Slater Practice Manager Harambee Surgery