Harambee Surgery
27 Skipton Road, Trawden, Colne, Lancashire, BB8 8QUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 4 stars out of 5
by Robert Paliwoda - Posted on 20 December 2024
I attended as a follow up to surgery. The nurse and doctor that saw me were thorough and professional. Information was clearly given regarding the next stages. I also spoke to the practice manager who was also very good.
Visited December 2024
Review titled Harambee Surgery
Replied on 20 December 2024
Dear Robert Paliwoda Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff Many Thanks Paul Slater Practice Manager Harambee Surgery
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Review titled Reception staff are wonderful
Rated 4 stars out of 5
by Anonymous - Posted on 20 December 2024
Felt rushed during my appt with GP and he didn’t seem to have any interest in why I was there but they were very busy
Visited December 2024
Review titled Harambee Surgery
Replied on 20 December 2024
Dear Anonymous We apologise that the experience you have had with the practice has not been a positive one. We welcome any feedback from patients which will ultimately assist us to improve the services we deliver. If you would like to discuss the matter further, please don’t hesitate to call the surgery and ask for the practice manager. The surgery endeavours to provide the best possible standard of care to all our patients and we will continue with regular monitoring and review to enable us to constantly improve the services we offer. May we take this opportunity of thanking you again for bringing your concerns to our attention and may we always assure you of our continued service to you. Many thanks Paul Slater Practice Manager
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Review titled Delays
Rated 3 stars out of 5
by Robert Paliwoda - Posted on 16 December 2024
I phoned for an appointment to see a GP. I said to the receptionist that I had a suspicious looking mole and that I had a history of malignant melanomas. I had to wait 3 weeks to see a nurse practitioner. I have since been seen quickly at Burnley hospital and will have surgery soon. I'm upset and disappointed that the surgery, given my history were not able to see me sooner.
Visited December 2024
Review titled Harambee Surgery
Replied on 16 December 2024
Dear Mr Robert Paliwoda We apologise that the experience you have had with the practice has not been a positive one. We welcome any feedback from patients which will ultimately assist us to improve the services we deliver. If you would like to discuss the matter further, please don’t hesitate to call the surgery and ask for the practice manager. The surgery endeavours to provide the best possible standard of care to all our patients and we will continue with regular monitoring and review to enable us to constantly improve the services we offer. May we take this opportunity of thanking you again for bringing your concerns to our attention and may we always assure you of our continued service to you. Many thanks Paul Slater Practice Manager Harambee Surgery
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Review titled Excellent Practice
Rated 5 stars out of 5
by Vina Costa - Posted on 27 December 2024
The staff is always pleasant and friendly. I had my appointments with nurses. I also attended a first appointment with advanced practitioner nurse and the consultation was very focused on an individual needs (as it should be)! Understanding, compassion, care and encouragement in pursuing to attend and explore further treatments and investigations. All as it would be expected and much more, from your health care professional. The care from the nurse was excellent. I could not have wished and have better. Thank you for the care provided.
Visited December 2024
Review titled Harambee Surgery
Replied on 13 January 2025
Dear Vina Costa Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff Many Thanks Paul Slater Practice Manager Harambee Surgery
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Review titled Dr was excellent
Rated 4 stars out of 5
by Christina Bond - Posted on 20 December 2024
Dr at the surgery was very approachable, he made me feel at ease and listened to my questions and answered them. I did not feel that he was rushing me. I had never seen this GP before .
Visited December 2024
Review titled Harambee Surgery
Replied on 20 December 2024
Dear Christina Bond Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff Many Thanks Paul Slater Practice Manager Harambee Surgery
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Review titled Really helpful practice
Rated 5 stars out of 5
by Jewels Neil - Posted on 28 December 2024
The phone call to make the appointment was quick easy and helpful staff. I didn’t wait long once I arrived at the surgery. The Doctor I saw was extremely pleasant and listened to what I had to say about the reason for the visit. Extremely understanding and I felt like a person and not a number. Staff in general here are very good and always helpful. I would recommend this practice to anyone looking for a good practice. The fact they have a pharmacy on the premises is a massive bonus. Everything under one roof and not having to travel to pick up medication is a winner in my book
Visited December 2024
Review titled Harambee Surgery
Replied on 13 January 2025
Dear Jewels Neil Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff Many Thanks Paul Slater Practice Manager Harambee Surgery
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Review titled Incredible service
Rated 5 stars out of 5
by Graham Henry - Posted on 07 December 2024
We moved to Harambee Surgery a couple of years ago and the customer service compared to our last surgery is like comparing 'Night & Day' Keep up the good work Harambee ! The locum who took my blood yesterday was very friendly and talked me through my my previous cholesterol results and we spoke about the changes I have made in my life which will hopefully get my cholesterol levels back on track.
Visited December 2024
Review titled Harambee Surgery
Replied on 09 December 2024
Dear Graham Henry Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff. Many thanks Paul Slater Practice Manager Harambee Surgery
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Review titled Nice practice with great staff
Rated 5 stars out of 5
by Anonymous - Posted on 19 December 2024
Was booked in and and seen within 2 weeks for a date that worked for me. The staff were friendly and the doctor was very kind and useful
Visited December 2024
Review titled Harambee Surgery
Replied on 20 December 2024
Dear Anonymous Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff Many Thanks Paul Slater Practice Manager Harambee Surgery
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 November 2024
From the lovely reception staff to the nurses and doctors, every single member of the team are so friendly, welcoming and can’t do enough to help you. The doctors consultation was thorough and he took the time to understand what the issue was and how best to address it. I moved my family from a different practice to this one last year and it was the best decision I have ever made.
Visited November 2024
Review titled Harambee Surgery
Replied on 20 November 2024
Dear Patient Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Many thanks Paul Slater Practice Manager Harambee Surgery
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Review titled Poor consultation
Rated 1 star out of 5
by Suzanne Folley - Posted on 25 November 2024
The medic did not introduce himself. I was unsure if he was a Doctor or advanced practitioner dressed in blue scrubs. He called me by the wrong name The reception were training their staff, consequently I had to wait 15 minutes to book in. The Medic assumed I was late, rushed through the consultation & told me he was running behind. Poor outcome from a medic with poor interpersonal skills
Visited November 2024
Review titled Harambee Surgery
Replied on 09 December 2024
Dear Suzanne Folley We apologise that the experience you have had with the practice has not been a positive one. We welcome any feedback from patients which will ultimately assist us to improve the services we deliver. The surgery endeavours to provide the best possible standard of care to all our patients and we will continue with regular monitoring and review to enable us to constantly improve the services we offer. May we take this opportunity of thanking you again for bringing your concerns to our attention and may we assure you of our continued service to you at all times. If you would like to discuss this matter further in detail please call me at the surgery. Many thanks Paul Slater Practice Manager Harambee Surgery