Harden Blakenall
Blakenhall Village Centre, Thames Road, Walsall, West Midlands, WS3 1LZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Failed again
Rated 2 stars out of 5
by MR SHEPPARD - Posted on 01 October 2024
After being contacted to book a review an appointment was made to be seen at Blakenall Family Practice! Turned up on day only to be told the appointment was not at the practice where it was booked, I was told to go to Harden Practice until I showed the receptionist at Blakenall Family Practice the reminder appointment text that clearly states 9am Blakenall Family Practice. Helpful receptionist had to rebook appointment for another week as me and my wheelchair where already soaked through to the skin from rain and freezing. Yet again this Modality Practice let me down again with a system that does not work. Meaning patients let down and staff frustrated with bad computer systems.
Visited October 2024
Harden Blakenall has not yet replied.
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Review titled Great experience
Rated 5 stars out of 5
by Ewa - Posted on 30 September 2024
I had blood test today. Everything went smothly, in friendly atmosphere, not pain at all. I can recommend the Nurse, who took the blood to everyone. She is fabulous.
Visited September 2024
Harden Blakenall has not yet replied.
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 18 June 2024
Online consultation for a not going through. No where to raise the complaint and notify of the technical errors. So no accountability or figures for audit purposes. Drs requesting samples but not providing correct details or timescales for said samples so not willing to take samples. Another wasted journey
Visited June 2024
Review titled Harden Blakenall
Replied on 27 June 2024
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, you are able to contact me using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Holly Patient Experience Officer
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Review titled Lovely HCA
Rated 5 stars out of 5
by Claire - Posted on 25 June 2024
This is the second experience recieving care from the practice HCA, in my family. On both occasions, she has been very warm and welcoming, spending time listening and meeting our needs in a very supportive way. The appointments were easy to make and we were seen on time, with a very positive and successful outcome following both. She is a true asset to the practice and only wish there were more of her. Thank you and keep up your amazing work.
Visited June 2024
Review titled Harden Blakenall
Replied on 27 June 2024
Dear Claire Thank you so much for taking the time to leave the Practice's Staff a positive review. This is very much appreciated and will be shared with the team. Kind regards Holly Patient Experience Officer
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Review titled new online booking system worse than queuing at 8am
Rated 1 star out of 5
by Colin - Posted on 16 May 2024
I have been trying since Tuesday to get some repeat painkillers and cream (I've had them before but prescription lapsed). I filled out their online form in the Admin section under 'repeat prescriptions' but I was told to submit another form as it was 'medical' due to the prescriptions lapsing and it needs GP review. I put in the form that I have problems receiving calls during daytime due to poor mobile coverage. Someone still called, didn't get me and then cancelled the form as complete. I did another form and then a fourth because I made the mistake of doing the admin one mentioning prescriptions instead of medical again. Someone again called when I didnt answer and it was cancelled again. I submitted the correct form this morning, put clearly on it not to phone me between 9am and 4pm, and then a GP called me at 10.17am. I didnt get it and my appt has been cancelled again. This is bordering on farcical. I am told by the receptionist today that they close at 1pm, so there are no appointments after that time. I can't however get an appointment on another day and I have to submit form no. 6 tomorrow. I am expecting the same to happen again. The receptionist blamed the company that did the online service and the GP for the problems and that they have no control over when phone calls are made. It was better when we all had to queue at 8am for the daily lottery of appointments.
Visited May 2024
Review titled Harden Blakenall
Replied on 04 June 2024
Dear Colin I am very sorry to hear about your experience and can see that you have been contacted since submitting your review. You can contact us directly using the following if you experience any issues in the future. link: https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Blood Test
Rated 4 stars out of 5
by Jamie Holmes - Posted on 22 May 2024
I never enjoy having my bloods taken but the nurse who saw me was friendly, polite and very positive in her approach. I didn’t feel the needle go in and it was all over and done with before I knew it. Thank You
Visited May 2024
Review titled Harden Blakenall
Replied on 04 June 2024
Dear Jamie Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards, Patient Experience Officer
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Review titled They are getting worse
Rated 1 star out of 5
by Mark Pearson - Posted on 02 April 2024
Appointments by form now, to cut cost, you can wait up to two days before you get a reply. When you contact a doctor you want to see them that day.
Visited April 2024
Review titled Harden Blakenall
Replied on 30 April 2024
Dear Mark Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. You can contact me directly using the following link if you wish to discuss this further. link: https://www.modalitypartnership.nhs.uk/contact Kind regards, Holly Patient Experience Officer
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 26 March 2024
The service I have personally received from this practice has been great. I filled out the online form and got a GP appointment the same morning. I then got an appointment with the nurse the morning after. Both nurses and GP have been helpful and I couldn’t fault the service I have been given.
Visited March 2024
Review titled Harden Blakenall
Replied on 30 April 2024
Dear Patient, Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards, Holly Patient Experience Officer
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Review titled Nurse
Rated 4 stars out of 5
by Michelle - Posted on 21 March 2024
The nurse who saw me today was fantastic appointment time 9.45am she put me at ease was very understanding kind and caring i cannot thank her enough your amazing
Visited March 2024
Review titled Harden Blakenall
Replied on 30 April 2024
Dear Michelle, We are happy to see that you received great care from the surgery. Thank you so much for sharing your experience with us. Kind regards, Holly Patient Experience Officer
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Review titled Joke appointment system
Rated 1 star out of 5
by Angela Taylor - Posted on 23 February 2024
This is the third day I have tried to get a appointment I started ringing at 7-59 hang up and redialing until the phone switches over at 8-00 to then hear the automated message saying more than 30th in the queue phone got answered today at 8-23 and guess what no appointments so far the calls have cost me Justin over £10 and I work 8-00 till 2 Mon and Tues it will all start again on Wednesday which is so stressful and costly which I can not really afford to keep doing
Visited February 2024
Review titled Harden Blakenall
Replied on 27 February 2024
Dear Angela, I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. The Practice are currently planning the launch of an updated booking system, that will allow patients to submit an online triage form, so that an appointment can be allocated as soon as possible. This in turn aims to free up the Practices telephone lines, whilst offering additional appointments online. Again, I am very sorry that you have been struggling to access our services. Kind regards, Patient Experience Team Modality Partnership