Harden Blakenall
Blakenhall Village Centre, Thames Road, Walsall, West Midlands, WS3 1LZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Useless GP surgery with Useless Staff
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
Huge delays in answering the phone even in a short queue waiting times are over a hour to be spoken to, only to be told there is nothing that can be done about your problem. No help is offered from this practice in the slightest and I would suggest that people look elsewhere for medical advice
Visited June 2023
Review titled Harden Blakenall
Replied on 28 July 2023
Dear Patient I am very sorry to hear about your experience and would like to investigate your concerns. Please could you contact the practice via the feedback form on the link below? https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Non urgent appt management
Rated 3 stars out of 5
by Lynn T - Posted on 15 May 2023
For non urgent appts the 8 oclock call system does not work if you want to see a doctor. When asked about seeing a nurse the receptionist asked what for and when explained the appt was probably for bloods due to past anaemia, to be told the nurse can not take bloods without the patient seeing a GP first. Nurses have autonomy and advance nurse practitioners can write prescriptions and make a clinical decision to take bloods - Waste of a GP appt without the results of a simple test...........Also runs the risk of a non urgent then becoming urgent and further pressuring our urgent care systems
Visited May 2023
Review titled Harden Blakenall
Replied on 02 June 2023
Dear Lynn Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Horrendous Practice
Rated 1 star out of 5
by Anonymous - Posted on 26 May 2023
Got told my results aren’t urgent when they’re urgent to me. Told I would be called back in 2 weeks. Almost 2 months later and calling every day still no appointment or call back
Visited April 2023
Review titled Harden Blakenall
Replied on 02 June 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Getting appointment
Rated 1 star out of 5
by Anonymous - Posted on 21 April 2023
Getting appointment for children is way out, every time I call I get the same thing, all appointments have gone ect call again tomorrow, I'm all for waiting for appointments but for children that have disabilities it's wrong I will be looking for another doctors that can hopefully give my children the time an care they need
Visited April 2023
Review titled Harden Blakenall
Replied on 02 June 2023
Dear Patient I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled Friendly Practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2023
Blakenall Practice is a very friendly, welcoming Practice. Everyone has time to deal with queries etc. Patients never feel rushed.
Visited March 2023
Review titled Harden Blakenall
Replied on 10 March 2023
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Good medical centre
Rated 5 stars out of 5
by Anonymous - Posted on 09 March 2023
Was very impressed with the greeting I received on arrival at reception. My appointment was bought forward because of bad weather, so seen Dr on arrival & was happy with the consultation.
Visited March 2023
Review titled Harden Blakenall
Replied on 10 March 2023
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Great service
Rated 4 stars out of 5
by Onkar - Posted on 30 March 2023
The nurses at this practice are fantastic, they took proper care of me needing medical attention and also diabetes advise , they took the time to go over care plans regarding medication etc , they promptly booked up follow up appointments and was really caring, the room was clean and organized and follow up appointment booking from the nurses and links to online logging of blood pressure was easy , overall they are very friendly and competent glad I met them .
Visited March 2023
Review titled Harden Blakenall
Replied on 14 April 2023
Dear Onkar, Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Bad experience as always
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2022
No appointment available every time called , not answering phones, this GP has never been easy. Only call when they need review. Does not care about patients health condition
Visited December 2022
Review titled Harden Blakenall
Replied on 22 December 2022
Dear Patient I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled Welcoming Practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 December 2022
Receptionists very welcoming, nurses listen to patient, doctor always has time to discuss patients questions.
Visited December 2022
Review titled Harden Blakenall
Replied on 22 December 2022
Dear Patient Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards Patient Experience Team
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Review titled Finally listened to
Rated 3 stars out of 5
by Anonymous - Posted on 03 November 2022
After having an ongoing issue with multiple doctors, today I spoke to a “Zarish rodrigues” and what a lovely woman she was. Senitive topics weren’t uncomfortable and she gave me all that I needed. It was a pain to have to wait 2 days overdue when I was meant to have a consult but I’m glad it’s finally sorted. Thanks again doctor.
Visited November 2022
Review titled Harden Blakenall
Replied on 09 November 2022
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team