HARFORD HEALTH CENTRE
115 Harford Street, London, Greater London, E1 4FGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No Shows
Rated 1 star out of 5
by Gary Gennings - Posted on 23 December 2024
Had 2 appointments for 8 & 8.15am (first of the day). booked in and sat down waiting to be called. At 8.20 went back to reception to see why I hadn’t been called only to be told that the nurse wasn’t even there yet, If I hadn’t gone to ask, would they have just left me sitting there. I had to get to work so had to leave without seeing anybody,They make such a big thing about not missing appointments but don’t seem too bothered when it’s coming from their side.
Visited December 2024
Review titled HARFORD HEALTH CENTRE
Replied on 24 December 2024
Dear Mr Gennings Thank you for your feedback. We apologies for any inconvenience caused. The nurse you had an appointment with was running late yesterday morning and the message relayed to the admin team at the front was delayed, which is why they did not inform you. We share all feedback with the team. We will be discussing this at our next whole practice meeting to ensure we have effective communication to avoid situations like this in the future. We will ask an admin staff to contact and rebook your appointment. Please accept our sincerest apologies. Patient satisfaction is very important to us, we are always looking at ways in which we can improve. If you have any further questions, please do not hesitate in contacting me on harfordhealthcentre@nhs.net Many Thanks Practice Manager
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 18 December 2024
So difficult and stressful to make an appointment. Can only make appointments through an E-consult and has to be at a certain time in the morning and if your a few minutes late, then your out of luck! If you ring the surgery for help with an appointment they refer you back to an e-consult again. Seems the appointments go lightning quick and your going round in circles. Surely there has to be a extended period to give us time to book an appointment. Honestly I feel there is no help!
Visited December 2024
Review titled HARFORD HEALTH CENTRE
Replied on 24 December 2024
Dear Patient Thank you for your feedback. We apologies for any inconvenience caused. We introduced online consultations for ease of access for our patients, ensuring you are not waiting long period of time on the telephone. We have recently moved over to patient triage to ensure all online consultations are received in a timely manner and patients are contacted back within 48hours. All staff are trained in handling online consultations and apologies if you have been misinformed. We are open every morning all week. please do speak to reception if you are having difficulties with the online system. At your convenience, please contact our practice and speak to the supervisor. We share your feedback with the team and make changes to improve our service to our patients. Patient satisfaction is very important to us, we are always looking at ways in which we can improve. If you have any further questions, please do not hesitate in contacting me on harfordhealthcentre@nhs.net Many Thanks Practice Manager
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Review titled Excellent nursing service
Rated 4 stars out of 5
by Anonymous - Posted on 22 October 2024
The Nurse was very skilled and accomplished my health targets with great efficiency can't think of anything else to say to reach the necessary characters
Visited October 2024
Review titled HARFORD HEALTH CENTRE
Replied on 24 October 2024
Dear Patient Thank you for your positive feedback. We appreciate the time you have taken to explain how reassured and cared for you felt by the Nurse. I have shared your feedback with the team and we will continue to offer an outstanding service to our patients. Thank you Practice Manager
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Review titled Thank you to my GP
Rated 5 stars out of 5
by Anonymous - Posted on 18 December 2024
I would like to commend mu two GPs for their professionalism and compassionate care. They work tirelessly, and I feel incredibly fortunate to have them overseeing my health. Lady with fair skin and grey/ white hair at reception has also been exceptionally helpful and is wonderful with both me and my family. Thank you for your dedication and support.
Visited October 2024
Review titled HARFORD HEALTH CENTRE
Replied on 24 December 2024
Dear Patient Thank you for your positive feedback. We appreciate the time you have taken to explain the care you received from our Clinicians and admin staff. All feedback is crucial to providing outstanding care. We share all feedback with the team, and we will continue to offer an excellent service to all of our patients. Many Thanks Practice Manager
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Review titled Helpful staff
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2024
I called the surgery to register a vulnerable person previously known to the Harford health center. Carol, whom I spoke with on the phone, showed me what collaborative work looks like. She saved time and streamlined the registration process not only that she helped me use my time more effectively and helped reduce my stress level. Thank you, Carol.
Visited October 2024
Review titled HARFORD HEALTH CENTRE
Replied on 24 October 2024
Dear Patient Thank you for your positive feedback. We appreciate the time you have taken to explain the care you received from our staff. All feedback is important to providing an excellent service. We share all feedback with the team, and we will continue to offer an outstanding service to all of our patients. Many Thanks Practice Manager
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Review titled Excellent care
Rated 5 stars out of 5
by Alfred - Posted on 23 October 2024
Professional and kind service. I was seen to quickly despite the time not being convenient and reassured about the procedure. Thank you to everyone at the Hartford Health centre.
Visited October 2024
Review titled HARFORD HEALTH CENTRE
Replied on 24 October 2024
Dear Alfred Thank you for your positive feedback. We appreciate the time you have taken to explain the care you received from our team. All feedback is crucial to providing outstanding care. We share all feedback with the team, and we will continue to offer an excellent service to all of our patients. Many Thanks Practice Manager
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2024
Staff has gone above and beyond to help assist, the duty care was exceptional and staff deserves a recognition. Thank you for all your help.
Visited October 2024
Review titled HARFORD HEALTH CENTRE
Replied on 08 October 2024
Dear Patient Thank you for your positive feedback. We appreciate the time you have taken to explain the care you received from our admin staff. All feedback is crucial to providing outstanding care. We share all feedback with the team, and we will continue to offer an excellent service to all of our patients. Many Thanks Practice Manager
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Review titled Interaction with reception
Rated 5 stars out of 5
by Asha - Posted on 17 September 2024
I have spoken to shelim at the front desk I really like the way he has dealt with my situation, very kind and very approachable. He was very friendly with us and jolly throughout whilst still being professional
Visited September 2024
Review titled HARFORD HEALTH CENTRE
Replied on 08 October 2024
Dear Asha We appreciate the time you have taken to feedback. All feedback is imperative, particularly positive feedback which is great for team morale. I have shared your feedback with the team, and we will continue to offer an outstanding service to all of our patients. Many Thanks Practice Manager
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Review titled Extremely pleasant receptionist
Rated 4 stars out of 5
by Pauline - Posted on 17 September 2024
On my visit on the 16th September the young male receptionist was very pleasant and knowledgeable and a pleasure to speak to.
Visited September 2024
Review titled HARFORD HEALTH CENTRE
Replied on 08 October 2024
Dear Pauline We appreciate the time you have taken to feedback. All feedback is imperative, particularly positive feedback which is great for team morale. I have shared your feedback with the team, and we will continue to offer an outstanding service to all of our patients. Many Thanks Practice Manager
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Review titled Great practice
Rated 4 stars out of 5
by Petra - Posted on 10 September 2024
The person in the reception was very kind and helpful in providing me advice the information I needed.
Visited September 2024
Review titled HARFORD HEALTH CENTRE
Replied on 08 October 2024
Dear Petra Thank you for your positive feedback. We appreciate the time you have taken to explain the care you received from our staff. All feedback is crucial to providing an excellent service. We share all feedback with the team, and we will continue to offer an outstanding service to all of our patients. Many Thanks Practice Manager