HARFORD HEALTH CENTRE
115 Harford Street, London, Greater London, E1 4FGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No great service
Rated 1 star out of 5
by Sab - Posted on 31 August 2024
One of the doctor need training she is clearly has an attitude. She screams at her patients on phone.
Visited August 2024
Review titled HARFORD HEALTH CENTRE
Replied on 08 October 2024
Dear Sab We are sorry to hear you had a negative experience. Please can you contact the practice and we can follow up on this. If you have any further questions, please do not hesitate in contacting me on harfordhealthcentre@nhs.net Thank you Practice Manager
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Review titled Great surgery
Rated 5 stars out of 5
by Anonymous - Posted on 08 August 2024
I’ve had two great experiences recently. Really speedy access to the surgery’s physio when I sprained my ankle. She was great and reviewed me a few times to help my recovery - thank you! I have also recently had another brilliant experience with one of the GPs. I was booked in speedily after submitting an e-consult, and she’s been really kind and thorough. Thanks team!
Visited August 2024
Review titled HARFORD HEALTH CENTRE
Replied on 08 October 2024
Dear Patient Thank you for your positive feedback. We appreciate the time you have taken to explain the excellent care you received from our First Contact Physio and Doctor. Feedback is imperative as it enables us to deliver outstanding care to our patients and continue to learn ways we can make improvements and make a difference to our patients. I have shared your feedback with the team, we will continue to offer an outstanding service to all of our patients. Many Thanks Practice Manager
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Review titled Great recent service from receotionist and Doctor
Rated 4 stars out of 5
by Bal - Posted on 27 August 2024
I spoke to reception seeking an urgent appointment for my son, as we had been turned away from A&E the evening before despite 111 advice to go. Even though there were no more appointments that day he spoke to the doctor who squeezed my son in to his busy clinic and in exam advised he suspected a collapsed lung. The doctor provided us with a letter for A&E and made attempts to contact the hospital ahead of our visit. X-ray showed my son did indeed have a collapsed lung and he was admitted to hospital for 8 days for surgical interventions and operation. I cannot thank the receptionist and doctor enough for their diligence and care, when we needed medical support the most. We had been due to fly out on holiday in 4 days and my son could have died on the plane/holiday had he not been seen that day. We are so very grateful to you for all you have done.
Visited August 2024
Review titled HARFORD HEALTH CENTRE
Replied on 08 October 2024
Dear Bal Thank you for your positive feedback. I hope your son has fully recovered. We appreciate the time you have taken to explain the care you received from our staff. All feedback is crucial to providing an excellent service. We share all feedback with the team, and we will continue to offer an outstanding service to all of our patients. Many Thanks Practice Manager
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Review titled Helpful receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 29 August 2024
The receptionist was very helpful after much frustration using the online service. The process you are using needs to be improved.
Visited August 2024
Review titled HARFORD HEALTH CENTRE
Replied on 08 October 2024
Dear Patient Thank you for your feedback. We are sorry to hear you have had difficulties with the online system. Please contact the practice and let us know the challenges so we can ensure this can be looked into. Patient satisfaction is very important to us, we are always looking at ways in which we can improve. If you have any further questions, please do not hesitate in contacting me on harfordhealthcentre@nhs.net Many Thanks Practice Manager
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Review titled Good local practice
Rated 4 stars out of 5
by Anonymous - Posted on 01 August 2024
I had an appointment today in the morning. Despite the stories I have heard about not being able to see a GP, mine was booked very quickly and I was seen on time. I have previously had difficulty getting appointments, but I was pleasantly surprised by how smoothly everything went this morning. I checked in automatically and the doctor I saw was friendly and helpful and quickly put my mind at ease, explaining clearly. In fact I quite enjoyed my visit!
Visited August 2024
Review titled HARFORD HEALTH CENTRE
Replied on 08 August 2024
Dear Patient Thank you for your positive feedback. We appreciate the time you have taken to explain the excellent care you received from our Doctor. I have shared your feedback with the team and we will continue to offer an outstanding service to all our patients. Thank you Practice Manager
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Review titled Very happy with the care I receive from this practice
Rated 4 stars out of 5
by Sally Anne - Posted on 02 September 2024
I really appreciate my GP has done.She is very thorough as well as pleasant and friendly, despite the pressure they are working under The Admin gentleman was very efficient and polite and got me the appointment I needed very quickly.Thank you for the good service
Visited August 2024
Review titled HARFORD HEALTH CENTRE
Replied on 08 October 2024
Dear Sally Anne Thank you for your positive feedback. We appreciate the time you have taken to feedback about one of our staff member. All feedback is imperative, mainly good feedback has a positive impact to staff Morale. We share all feedback with the team, and we will continue to offer an outstanding service to all of our patients. Many Thanks Practice Manager
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Review titled Great practice
Rated 4 stars out of 5
by Alamgir - Posted on 25 July 2024
Receptionist and the doctor were very helpful and nice. I am very pleased with my appointment. There were no complications.
Visited July 2024
Review titled HARFORD HEALTH CENTRE
Replied on 30 July 2024
Dear Mr Alamgir Thank you for your positive feedback. We appreciate the time you have taken to explain the care you received from our admin and Doctors. I have shared your feedback with the team and we will continue to offer an outstanding service to all our patients. Thank you Practice Manager
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Review titled Good customer service
Rated 4 stars out of 5
by Momota Begum - Posted on 22 July 2024
The receptionist was friendly and approachable. He asked me questions about my query in order to inform me what else I will need to do further. He had a friendly smile and was helpful.
Visited July 2024
Review titled HARFORD HEALTH CENTRE
Replied on 24 July 2024
Dear Patient Thank you for your positive feedback. We appreciate the time you have taken to explain the care you received from our staff. All feedback is crucial to providing an excellent service. We share all feedback with the team, and we will continue to offer an outstanding service to all of our patients. Many Thanks Practice Manager
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Review titled Very helpful
Rated 4 stars out of 5
by Anonymous - Posted on 25 July 2024
I needed an urgent consultation and the kind lady who answered my call was very helpful in arranging this for me, as she could tell I was worried about my situation.
Visited July 2024
Review titled HARFORD HEALTH CENTRE
Replied on 25 July 2024
Dear Patient Thank you for your positive feedback. We appreciate the time you have taken to explain the care you received from our admin staff. We share all feedback with the team, and we will continue to offer an excellent service to all of our patients. Many Thanks Practice Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Shifa - Posted on 24 July 2024
I had excellent service from the male receptionist. He was very helpful and listened attentively. I would definitely recommend this GP Practice.
Visited July 2024
Review titled HARFORD HEALTH CENTRE
Replied on 24 July 2024
Dear Shifa Thank you for your positive feedback. We appreciate your time. I have shared your feedback with the team and we will continue to offer an outstanding service to our patients. Thank you Practice Manager