HARFORD HEALTH CENTRE
115 Harford Street, London, Greater London, E1 4FGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Extremely pleasant receptionist
Rated 4 stars out of 5
by Pauline - Posted on 17 September 2024
On my visit on the 16th September the young male receptionist was very pleasant and knowledgeable and a pleasure to speak to.
Visited September 2024
Review titled HARFORD HEALTH CENTRE
Replied on 08 October 2024
Dear Pauline We appreciate the time you have taken to feedback. All feedback is imperative, particularly positive feedback which is great for team morale. I have shared your feedback with the team, and we will continue to offer an outstanding service to all of our patients. Many Thanks Practice Manager
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Review titled Great practice
Rated 4 stars out of 5
by Petra - Posted on 10 September 2024
The person in the reception was very kind and helpful in providing me advice the information I needed.
Visited September 2024
Review titled HARFORD HEALTH CENTRE
Replied on 08 October 2024
Dear Petra Thank you for your positive feedback. We appreciate the time you have taken to explain the care you received from our staff. All feedback is crucial to providing an excellent service. We share all feedback with the team, and we will continue to offer an outstanding service to all of our patients. Many Thanks Practice Manager
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Review titled Unhelpful, attitude
Rated 1 star out of 5
by Radia Mikdad - Posted on 10 September 2024
I am appalled by the behaviour of the reception staff. They don't know what they're doing. Theres only 2 of the staff that actually are kind and polite. I had to call in 6 times just to get referred to a pharmacy for a 24hr Bp monitor. Each time i called they made a mistake and sent the wrong request and not a single apology, instead i got attitude and was told "i've referred you 6times already!". I am given incorrect information every time i call, its like they just want to get me off the phone. Its a gp surgery, but theres no compassion for patients and no manners whatsoever. I have dealt with a specific member of reception who is Extremely rude and has no manners whatsoever. He should not be working at a gp surgery if he wont have any empathy or sympathy towards the patients. I am a former staff of Tower Hamlets Council and I have trained my entire team on how to deal with customers. I would love to know where they got their training from, because their behaviour is disgusting. I have been with Bethnal green health centre since 1992 and I have never experienced anything like this! The only reason i had to change to a different gp is because i moved home. I wish there was other local ones more near me, because Harford health centre is by far the worst health centre I have ever had experience with! I am a very polite person and respectful person, but if you test my patience, I will not tolerate it and the reception staff at harford health centre have pushed me to that limit to say this and pushed me to this level of frustration! Disgusting!
Visited September 2024
Review titled HARFORD HEALTH CENTRE
Replied on 07 November 2024
Dear Radia Thank you for your feedback. Apologies for the delayed response back. We are sorry to hear that you had a poor customer service interaction at our practice. We will ensure we address this at our next practice meeting. Our supervisor attempted to contact you, however there was no answer. At your convenience please contact our practice and speak to the supervisor. Patient satisfaction is very important to us and we are always looking at ways in which we can improve. If you have any further questions, please do not hesitate in contacting me on harfordhealthcentre@nhs.net Thank you Practice Manager
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Review titled So helpful.
Rated 5 stars out of 5
by Jubeda Begum - Posted on 20 September 2024
Shumina is brilliant with the IT skills she was able to provide me with the necessary documents skillfully and also suggest alternatives like downloading the NHS app explaining how to use it too. She was very attentive and very helpful. Thank you so much Shumina
Visited September 2024
Review titled HARFORD HEALTH CENTRE
Replied on 08 October 2024
Dear Jubeda Thank you for your positive feedback. We appreciate the time you have taken to explain the care you received from our staff. All feedback is crucial to providing an excellent service. We share all feedback with the team, and we will continue to offer an outstanding service to all of our patients. Many Thanks Practice Manager
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Review titled Great Receptionist and an amazing Doctor
Rated 5 stars out of 5
by Rahima - Posted on 24 September 2024
The male receptionist at the practice was absoloutely amazing. I was amazed at his ability to maintain his cool, and kindness despite having patients approaching him constantly. He single handedly attended to them in quick succession. I couldn't help but feel a little sorry for him, as I was thinking that the practice should have more employees working with him, so he won't have to work tirelessly. He was very polite, respectful, efficient and has very good knowledge about the rules and regulations, maintaining health and safety and the confidentiality of patients. He dealt with multiple requirement we had promptly to our satisfaction. Despite having many demands he explained in detail about the policies he has to follow accurately and a certain way. Solely because of the receptionist and tge doctor I am rating this surgery very highly. Otherwise i am not too satisfied with the econsult system put in place. I'd say 70% of the time i haven't received any call backs, as a result it caused such an inconvenience. The receptionist has been wonderful. Thank you!
Visited September 2024
Review titled HARFORD HEALTH CENTRE
Replied on 08 October 2024
Dear Rahima Thank you for your positive feedback. We appreciate the time you have taken to explain the care you received from our admin staff. All feedback is crucial to providing outstanding care. We share all feedback with the team, and we will continue to offer an excellent service to all of our patients. Many Thanks Practice Manager
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Review titled No great service
Rated 1 star out of 5
by Sab - Posted on 31 August 2024
One of the doctor need training she is clearly has an attitude. She screams at her patients on phone.
Visited August 2024
Review titled HARFORD HEALTH CENTRE
Replied on 08 October 2024
Dear Sab We are sorry to hear you had a negative experience. Please can you contact the practice and we can follow up on this. If you have any further questions, please do not hesitate in contacting me on harfordhealthcentre@nhs.net Thank you Practice Manager
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Review titled Great surgery
Rated 5 stars out of 5
by Anonymous - Posted on 08 August 2024
I’ve had two great experiences recently. Really speedy access to the surgery’s physio when I sprained my ankle. She was great and reviewed me a few times to help my recovery - thank you! I have also recently had another brilliant experience with one of the GPs. I was booked in speedily after submitting an e-consult, and she’s been really kind and thorough. Thanks team!
Visited August 2024
Review titled HARFORD HEALTH CENTRE
Replied on 08 October 2024
Dear Patient Thank you for your positive feedback. We appreciate the time you have taken to explain the excellent care you received from our First Contact Physio and Doctor. Feedback is imperative as it enables us to deliver outstanding care to our patients and continue to learn ways we can make improvements and make a difference to our patients. I have shared your feedback with the team, we will continue to offer an outstanding service to all of our patients. Many Thanks Practice Manager
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Review titled Great recent service from receotionist and Doctor
Rated 4 stars out of 5
by Bal - Posted on 27 August 2024
I spoke to reception seeking an urgent appointment for my son, as we had been turned away from A&E the evening before despite 111 advice to go. Even though there were no more appointments that day he spoke to the doctor who squeezed my son in to his busy clinic and in exam advised he suspected a collapsed lung. The doctor provided us with a letter for A&E and made attempts to contact the hospital ahead of our visit. X-ray showed my son did indeed have a collapsed lung and he was admitted to hospital for 8 days for surgical interventions and operation. I cannot thank the receptionist and doctor enough for their diligence and care, when we needed medical support the most. We had been due to fly out on holiday in 4 days and my son could have died on the plane/holiday had he not been seen that day. We are so very grateful to you for all you have done.
Visited August 2024
Review titled HARFORD HEALTH CENTRE
Replied on 08 October 2024
Dear Bal Thank you for your positive feedback. I hope your son has fully recovered. We appreciate the time you have taken to explain the care you received from our staff. All feedback is crucial to providing an excellent service. We share all feedback with the team, and we will continue to offer an outstanding service to all of our patients. Many Thanks Practice Manager
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Review titled Helpful receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 29 August 2024
The receptionist was very helpful after much frustration using the online service. The process you are using needs to be improved.
Visited August 2024
Review titled HARFORD HEALTH CENTRE
Replied on 08 October 2024
Dear Patient Thank you for your feedback. We are sorry to hear you have had difficulties with the online system. Please contact the practice and let us know the challenges so we can ensure this can be looked into. Patient satisfaction is very important to us, we are always looking at ways in which we can improve. If you have any further questions, please do not hesitate in contacting me on harfordhealthcentre@nhs.net Many Thanks Practice Manager
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Review titled Good local practice
Rated 4 stars out of 5
by Anonymous - Posted on 01 August 2024
I had an appointment today in the morning. Despite the stories I have heard about not being able to see a GP, mine was booked very quickly and I was seen on time. I have previously had difficulty getting appointments, but I was pleasantly surprised by how smoothly everything went this morning. I checked in automatically and the doctor I saw was friendly and helpful and quickly put my mind at ease, explaining clearly. In fact I quite enjoyed my visit!
Visited August 2024
Review titled HARFORD HEALTH CENTRE
Replied on 08 August 2024
Dear Patient Thank you for your positive feedback. We appreciate the time you have taken to explain the excellent care you received from our Doctor. I have shared your feedback with the team and we will continue to offer an outstanding service to all our patients. Thank you Practice Manager