HARFORD HEALTH CENTRE
115 Harford Street, London, Greater London, E1 4FGContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about HARFORD HEALTH CENTRE.
Reviews
-
Review titled Great service from male receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 23 July 2024
Excellent patient service from the male receptionist at the front desk 23/07/2024, he was very helpful with the concern I came with and he managed to resolve my issues and refer us to pharmacy referral
Visited July 2024
Review titled HARFORD HEALTH CENTRE
Replied on 24 July 2024
Dear Patient Thank you for your positive feedback. We appreciate the time you have taken to explain the care you received from our admin staff. All feedback is crucial to providing outstanding care. We share all feedback with the team, and we will continue to offer an excellent service to all of our patients. Many Thanks Practice Manager
-
Review titled Good practice
Rated 3 stars out of 5
by Anonymous - Posted on 11 July 2024
I had a good experience with this GP practice. The member of staff who had attended to me was really kind. Although, they didn't call me back till the next day, the member of staff who dealt with me was very attentive and took care of my concerns positively and smoothly as well as was very helpful to the individual I was calling in regards to due the language barrier that was not faced as they could both speak English and Bengali, which was great.
Visited July 2024
Review titled HARFORD HEALTH CENTRE
Replied on 11 July 2024
Dear Patient Thank you for your positive feedback. We appreciate the time you have taken to explain the care you received from our clinician. All feedback is imperative especially positive feedback which is great for team morale. I have shared your feedback with the team, and we will continue to offer an outstanding service to all of our patients. Many Thanks Practice Manager
-
Review titled Phone call today
Rated 4 stars out of 5
by Allison Rugg - Posted on 23 July 2024
The lady who dealt with me today was very helpful in fact the most helpful list person in that surgery !! She sorted my query out immediately, she was very polite and considerate.
Visited July 2024
Review titled HARFORD HEALTH CENTRE
Replied on 24 July 2024
Dear Allison Thank you for your positive feedback. We appreciate the time you have taken to feedback about one of our staff member. All feedback is imperative, mainly good feedback has a positive impact to staff Morale. We share all feedback with the team, and we will continue to offer an outstanding service to all of our patients. Many Thanks Practice Manager
-
Review titled Fantastic Doctor
Rated 4 stars out of 5
by Robert Snooks - Posted on 11 July 2024
I took my 94 year old mother to see Dr A yesterday, he gave her a full examination and made her feel safe and comfortable. He is a superb GP who takes time to listen and discuss any concerns and issues and is happy to answer all questions. I would not hesitate to recommend Dr A to anyone.
Visited July 2024
Review titled HARFORD HEALTH CENTRE
Replied on 11 July 2024
Dear Mr Snooks Thank you for your positive feedback. We appreciate the time you have taken to explain the excellent care your mother received from our doctor. Feedback is imperative as it enables us to deliver outstanding care to our patients and continue to learn ways we can make improvements and make a difference to our patients. I have shared your feedback with the team, we will continue to offer an outstanding service to all of our patients. Many Thanks Practice Manager
-
Review titled Very helpful
Rated 5 stars out of 5
by Ahmed - Posted on 25 July 2024
Always happy with the service offered at the practice. Receptionists are always happy to help and the doctors take their time to understand and help with your issues. I recently came in as I needed access to my medical history through the ‘myGP’ app, the admin team were extremely helpful with providing the credentials.
Visited July 2024
Review titled HARFORD HEALTH CENTRE
Replied on 25 July 2024
Dear Mr Ahmed Thank you for your positive feedback. We appreciate the time you have taken to explain the excellent care you received from our admin and Doctors. I have shared your feedback with the team and we will continue to offer an outstanding service to all our patients. Thank you Practice Manager
-
Review titled Friendly service
Rated 5 stars out of 5
by Anonymous - Posted on 24 July 2024
I spoke to the receptionist (her name began with S but I didn't catch it) and she was very friendly and helpful! The GP always get back to me quickly
Visited July 2024
Review titled HARFORD HEALTH CENTRE
Replied on 24 July 2024
Dear Patient Thank you for your positive feedback. We appreciate your time. I have shared your feedback with the team and we will continue to offer an outstanding service to our patients. Thank you Practice Manager
-
Review titled Patient and doctor consultations/appointments
Rated 4 stars out of 5
by Anonymous - Posted on 22 July 2024
The doctor and nurses have been very informative and have explained my health problems empathetically which I appreciate. They have taken their time and care to make sure I was feeling positive and less worried.
Visited July 2024
Review titled HARFORD HEALTH CENTRE
Replied on 23 July 2024
Dear Patient Thank you for your positive feedback. We appreciate the time you have taken to explain the care you received from our clinician. All feedback is imperative especially positive feedback which is great for team morale. I have shared your feedback with the team, and we will continue to offer an outstanding service to all of our patients. Many Thanks Practice Manager
-
Review titled Male receptionist, excellent patient service
Rated 5 stars out of 5
by Anonymous - Posted on 24 July 2024
I attended the GP on 23/07/2024 with my children when I approached the male receptionist with my concern he was able to deal with it very well and managed to help me with it and provided me with further assistance, he was very friendly and had a lovely smile I felt very confident to speak with him and I know other patients will feel the same, the GP practice has taken aboard a great person
Visited July 2024
Review titled HARFORD HEALTH CENTRE
Replied on 24 July 2024
Dear Patient We appreciate the time you have taken to feedback. All feedback is imperative, particularly positive feedback which is great for staff morale. I have shared your feedback with the team, and we will continue to offer an outstanding service to all of our patients. Many Thanks Practice Manager
-
Review titled Shazna begum
Rated 3 stars out of 5
by Laki - Posted on 25 July 2024
The person who spoke i to me was really helpful this morning she was amazing But the surgery itself is quite annoying because you can never get an appointment with them and I barely need the doctors
Visited July 2024
Review titled HARFORD HEALTH CENTRE
Replied on 25 July 2024
Dear Laki Thank you for your feedback. We are sorry to hear you have had a prior unsatisfactory experience with appointments. We have recently moved over to patient triage to ensure all online consultations are received in a timely manner. Please do use the online consultation as this saves time and is very efficient. Patient satisfaction is very important to us, we are always looking at ways in which we can improve. If you have any further questions, please do not hesitate in contacting me on harfordhealthcentre@nhs.net Thank you Practice Manager
-
Review titled Infuriating experience
Rated 2 stars out of 5
by Sinisa Prijic - Posted on 01 July 2024
Rude staff cover the phone that ignored my problems and specific medical and life problems. I needed to book an appointment for in person assessment of my fitness to work for a phased return to work but was temporarily out nof the UK. They refused to book me an appointment until I come back and do an econsult from the inside of the UK and then wait until they come back to me. The staff member was rude and completely ignored my specific circumstances, that I had a life changing event and a stroke and hanged up on me
Visited July 2024
Review titled HARFORD HEALTH CENTRE
Replied on 24 July 2024
Dear Sinisa Thank you for your feedback. We are sorry to hear that you had a bad experience. We have attempted to contact you on a few occasions with no luck. At your convenience, please contact our practice and speak to the Operations Lead and we can investigate the matter and ensure there is effective learning outcome for the team. Patient satisfaction is very important to us, we are always looking at ways in which we can improve. If you have any further questions, please do not hesitate in contacting me on harfordhealthcentre@nhs.net Thank you Practice Manager