Haworth Medical Practice
Haworth Medical Practice, Heathcliffe Mews, Haworth, Keighley, BD22 8DHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Exceptional service
Rated 5 stars out of 5
by Paul Chodakowski - Posted on 16 December 2024
Phoned Haworth practice @ 8am today, was connected instantly & spoke to a very polite well-spoken lady who even (and unusually) pronounced my name correctly. She arranged for a Doctor to phone me and at 09.30 I received my call. She suggested I come in at 14.30 that day and during the consultation, she impressed me immensely with her understanding of my situation, her speed of action in referring me to an ENT specialist at Airdale and her attention to detail in reviewing my current medication regarding blood thinners I have been prescribed after a very recent stent operation at LGI. The whole surgery looked immaculate both in furnishings and decoration and presented a calm, quiet, safe space of serenity. If this is the new, modern NHS of the future, then give me more of it! So congratulations to whoever’s in charge of this practice and to the brilliant team who work there!
Visited December 2024
Review titled Haworth Medical Practice
Replied on 23 December 2024
Dear Paul Chodakowski Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Sonya Patient Experience Team
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Review titled Poor meds review
Rated 2 stars out of 5
by Anonymous - Posted on 05 December 2024
I received a text message saying that I required a meds review (I didn't - you did!). One month later I had the review by phone. The person did not introduce themselves (I eventually had to ask for name and position in the practice). The person had the wrong date for the last review (done by my consultant October/November this year). They did not have the notes from that review and did not have the results from the blood and other tests that were the basis for that review. They said that it often takes a while for the notes to come through. I asked what the aim of review was, they said 'to authorise' the medication and make sure it was right for me - but they had no notes on my current condition! I asked what the methodology was for the review but got no answer to that - they just repeated that they didn't know that I'd had a recent review by my consultant. I fail to see how a proper review can be conducted without the relevant information from my consultant and access to the objective results from my recent tests. My consultants review was very thorough. It's not an excuse to say that information had not been sent. With a month between the setting of the appointment and the actual review, there was more than adequate time to request that information. Even a simple phone call to the excellent (and very responsive) IBD nurses would have provided the basis for a properly conducted assessment of my needs. No-one can conduct a review without adequate background information. I ended up providing a summary of the tests and my requirements and the meds were authorised on the basis of that! Not satisfactory - I could have (but didn't) have said anything and been misleading. This is not a complaint about the assessor, I'm sure that they were doing the job they were trained for. But I suggest that the training is wholly inadequate and that the lack of any methodology is a sign that your meds assessment is merely a bureaucratic procedure, with little focus on the needs of the patient.
Visited December 2024
Review titled Haworth Medical Practice
Replied on 23 December 2024
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Sonya Patient Experience Team
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Review titled Improving since lockdown
Rated 4 stars out of 5
by Hope - Posted on 20 September 2024
I was so thankful of compassionate response from admin to my online request, GP's help and understanding and treatment, and pharmacy's efficiency. Thank you
Visited September 2024
Review titled Haworth Medical Practice
Replied on 30 September 2024
Dear Hope We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Sonya Patient Experience Team
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Review titled Difficulty with appointment system
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2024
I am sad to say that the appointment system is terrible The Drs,nurses and staff are great once you can get to see them. You have to book online,my husband is no computer literate and can't do this. I have to do this for him and I find this process very difficult also. I received a NHS request by SMS and was told would need a GP review,no name was given of who it was for,we only have one mobile phone as my husband can't use one. I rang surgery and was told I have to complete online for to request a telephone consultation! There are no sections on the form to do it and as I don't know what it's about how am I supposed to fill it in. The system wants a overhaul to make it simpler for us all. I have heard other practices online systems are much simpler two clicks and you have an appointment. Please review the system before we all go mad trying to get appointments.
Visited August 2024
Review titled Haworth Medical Practice
Replied on 30 August 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Sonya Patient Experience Officer
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Review titled Annual Review
Rated 5 stars out of 5
by Alan Gill - Posted on 22 August 2024
During my review with the nurse I mentioned a number of issues I had with my condition and treatment.The nurse was extremely helpful and nothing was too much trouble and overall my consultation with her was nothing short of excellence.
Visited August 2024
Review titled Haworth Medical Practice
Replied on 28 August 2024
Dear Alan, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team
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Review titled Fantastic service and care
Rated 5 stars out of 5
by Anonymous - Posted on 28 August 2024
Did an online for 9.10 had an appointment 11.10 with a referral done. That is fabulous service! The GP I saw was very understanding and listened to what I had to say. I have had to see various members of Haworth Medical Practice over the last couple of weeks. Everyone has made my experience as good as it can be under the circumstances, and deserves praise as I'm sure not not of these are forthcoming. Thank you to you all.
Visited August 2024
Review titled Haworth Medical Practice
Replied on 30 August 2024
Dear Patient We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Sonya Patient Experience Team
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Review titled Contact
Rated 2 stars out of 5
by Anonymous - Posted on 18 June 2024
The simple procedure of cancelling a blood test appointment and booking another one seems impossible to carry out under present contact methods. I was unable to get through via phone, then told that appointments can't be booked or unbooked by patient services (whatever that is). I was originally messaged by NHS and asked to book the appointment via an online link. Surely the same link could be used to rearrange the appointment? The whole system is lousy and certainly not customer friendly.
Visited June 2024
Review titled Haworth Medical Practice
Replied on 04 July 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Frankie Patient Experience Officer
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Review titled Suggestion
Rated 4 stars out of 5
by Alinob - Posted on 14 June 2024
I have had cause to ring for an appointment a number of times lately and the system works and I have succeeded to get a same day appointment when necessary. My suggestion as to improving the service would be to try and give a time when a call back is due. Just saying 'sometime this afternoon' is not good enough. We all have busy lives and being rung by the doctor when you are on the toilet or at the checkout at the supermarket is not good. I like to prepare for a discussion with my GP and being rung at a random time in a 5 hour time period is not good customer service. It has to be serious for me to consult a GP anyway so this current arrangement is not useful. I hope you will listen to this suggestion as I find it the most frustrating part of the new way of working with contacting my GP. I'm sure other people will agree.
Visited June 2024
Review titled Haworth Medical Practice
Replied on 04 July 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Frankie Patient Experience Officer
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Review titled How are you suppose to contact them??
Rated 3 stars out of 5
by Anonymous - Posted on 20 June 2024
Trying to get my little boy an appointment, firstly called and stated to do an online form only taking emergencies over the phone. So tried to do online form and it stated it was temporary disabled. Opening hours are till 6pm so no idea why you can't do an online form! How are you supposed to contact doctors anymore??
Visited June 2024
Review titled Haworth Medical Practice
Replied on 04 July 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Frankie Patient Experience Officer
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Review titled Amazing Service
Rated 5 stars out of 5
by Melanie - Posted on 06 June 2024
The doctor was very thorough with her consultation actively listening to my concerns in an empathetic manner and responding rapidly to resolve them. I left the surgery feeling reassured that my health issues would be investigated and dealt with. I’m very happy with the service I received and would 100 percent recommend Haworth Medical Practise to anyone.
Visited June 2024
Review titled Haworth Medical Practice
Replied on 03 July 2024
Dear Melanie, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team