Haworth Medical Practice
Haworth Medical Practice, Heathcliffe Mews, Haworth, Keighley, BD22 8DHContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Haworth Medical Practice.
Reviews
-
Review titled Contact
Rated 2 stars out of 5
by Anonymous - Posted on 18 June 2024
The simple procedure of cancelling a blood test appointment and booking another one seems impossible to carry out under present contact methods. I was unable to get through via phone, then told that appointments can't be booked or unbooked by patient services (whatever that is). I was originally messaged by NHS and asked to book the appointment via an online link. Surely the same link could be used to rearrange the appointment? The whole system is lousy and certainly not customer friendly.
Visited June 2024
Review titled Haworth Medical Practice
Replied on 04 July 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Frankie Patient Experience Officer
-
Review titled Suggestion
Rated 4 stars out of 5
by Alinob - Posted on 14 June 2024
I have had cause to ring for an appointment a number of times lately and the system works and I have succeeded to get a same day appointment when necessary. My suggestion as to improving the service would be to try and give a time when a call back is due. Just saying 'sometime this afternoon' is not good enough. We all have busy lives and being rung by the doctor when you are on the toilet or at the checkout at the supermarket is not good. I like to prepare for a discussion with my GP and being rung at a random time in a 5 hour time period is not good customer service. It has to be serious for me to consult a GP anyway so this current arrangement is not useful. I hope you will listen to this suggestion as I find it the most frustrating part of the new way of working with contacting my GP. I'm sure other people will agree.
Visited June 2024
Review titled Haworth Medical Practice
Replied on 04 July 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Frankie Patient Experience Officer
-
Review titled How are you suppose to contact them??
Rated 3 stars out of 5
by Anonymous - Posted on 20 June 2024
Trying to get my little boy an appointment, firstly called and stated to do an online form only taking emergencies over the phone. So tried to do online form and it stated it was temporary disabled. Opening hours are till 6pm so no idea why you can't do an online form! How are you supposed to contact doctors anymore??
Visited June 2024
Review titled Haworth Medical Practice
Replied on 04 July 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Frankie Patient Experience Officer
-
Review titled Amazing Service
Rated 5 stars out of 5
by Melanie - Posted on 06 June 2024
The doctor was very thorough with her consultation actively listening to my concerns in an empathetic manner and responding rapidly to resolve them. I left the surgery feeling reassured that my health issues would be investigated and dealt with. I’m very happy with the service I received and would 100 percent recommend Haworth Medical Practise to anyone.
Visited June 2024
Review titled Haworth Medical Practice
Replied on 03 July 2024
Dear Melanie, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team
-
Review titled Very caring gp's
Rated 5 stars out of 5
by Anonymous - Posted on 28 May 2024
Recent diagnosis of cancer. Supported throughout my journey with varying Gp's Online forms completed and dealt with promptly either by telephone call or an appointment at the surgery. My care has been fantastic and I cannot thank all the staff for their hard work in these very trying times. A massive thank you
Visited May 2024
Review titled Haworth Medical Practice
Replied on 05 June 2024
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Rose Patient Experience Team
-
Review titled Modality Useless
Rated 3 stars out of 5
by Anonymous - Posted on 24 May 2024
Why have things been outsourced to this company with useless processes. I press on the phone for them to call me back, it calls me back and silence. I call and dont do that option and no one picks up at all. I try to do an online form request when I can and not at work then its 'closed' and only allowed to submit within their working hours. Thats just stupid. You can triage forms. Making people then have to come back when they probably cant is rubbish, and patients cant do/speak to anyone when we are able to. Not wait time whilst being on hold, where is the dedicated team to answer calls? No queue numbers on calls, intermittently working
Visited May 2024
Review titled Haworth Medical Practice
Replied on 05 June 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Rose Patient Experience Officer
-
Review titled Older people
Rated 1 star out of 5
by Susanne - Posted on 20 May 2024
How on earth is a 85 year old without a smart phone or computer access supposed to make an appointment?
Visited May 2024
Review titled Haworth Medical Practice
Replied on 05 June 2024
Dear Susanne, Thank you for taking the time to leave a review. Patients are still able to book appointments over the telephone and in practice. Our Patient Service Assistants will complete the form on behalf of patients who are unable to access the internet. Kind regards Rose Patient Experience Team
-
Review titled Unacceptable service
Rated 1 star out of 5
by Anonymous - Posted on 18 May 2024
Morality operate the medical practice for profit and will take any opertunity to not provide medical assistance they can get. For large parts of the week it is impossible to make an appointment, due to the website being down and phone operators not being able to make appointments. My last 2 appointments have been with a nurse despite requesting to see a doctor. My referral to see a specialist has not been followed up on in over a year despite repeatedly chasing it up.
Visited May 2024
Review titled Haworth Medical Practice
Replied on 05 June 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Rose Patient Experience Officer
-
Review titled Suggestion : Posting of Surgery closure for Training Days +
Rated 3 stars out of 5
by Anonymous - Posted on 24 May 2024
Yesterday afternnon (23.5.24) I went to Haworth Surgery to collect a prescription. It was closed for training, I think from 13:00. Another lady had turned up too. The chap usually on reception, who was just leaving, told us it would be open tomorrow @ 08:00. For me, this is the second time it's happened. As I write this (07:32) there's a 'Closed' Graphic swinging on your home page. Fine - But the line beneath it is illegible. I assume it reads Open 08:00...can't tell.... 1) How about visibly posting such closures on your Home Page to avoid patient disappointment ? 2) Make the Opening Times more legible. 3) Display the Pharmacy Opening Times too. Wouldn't it save staff & patient's time ? Reducing phone waiting times and tying up already stretched staff ? Yours Hopefully
Visited May 2024
Review titled Haworth Medical Practice
Replied on 05 June 2024
Dear Patient We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. We do publicise these training dates on our social media as well as in practice. However we thank you for taking the time to provide your feedback and suggestions. I will share this with the team to identify any improvements we can make. Kind regards Rose Patient Experience Team
-
Review titled No Follow up
Rated 3 stars out of 5
by Allan Balderstone - Posted on 24 April 2024
On my NHS app it states that there documents 1st and 2nd requeat for long term sickness review on the 20/3 and 2/4, I have not received either! Why has my no response being followed up with a phone call?
Visited April 2024
Review titled Haworth Medical Practice
Replied on 25 April 2024
Dear Allan Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Rose Patient Experience Officer