Haworth Medical Practice
Haworth Medical Practice, Heathcliffe Mews, Haworth, Keighley, BD22 8DHContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Haworth Medical Practice.
Reviews
-
Review titled Older people
Rated 1 star out of 5
by Susanne - Posted on 20 May 2024
How on earth is a 85 year old without a smart phone or computer access supposed to make an appointment?
Visited May 2024
Review titled Haworth Medical Practice
Replied on 05 June 2024
Dear Susanne, Thank you for taking the time to leave a review. Patients are still able to book appointments over the telephone and in practice. Our Patient Service Assistants will complete the form on behalf of patients who are unable to access the internet. Kind regards Rose Patient Experience Team
-
Review titled Unacceptable service
Rated 1 star out of 5
by Anonymous - Posted on 18 May 2024
Morality operate the medical practice for profit and will take any opertunity to not provide medical assistance they can get. For large parts of the week it is impossible to make an appointment, due to the website being down and phone operators not being able to make appointments. My last 2 appointments have been with a nurse despite requesting to see a doctor. My referral to see a specialist has not been followed up on in over a year despite repeatedly chasing it up.
Visited May 2024
Review titled Haworth Medical Practice
Replied on 05 June 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Rose Patient Experience Officer
-
Review titled Suggestion : Posting of Surgery closure for Training Days +
Rated 3 stars out of 5
by Anonymous - Posted on 24 May 2024
Yesterday afternnon (23.5.24) I went to Haworth Surgery to collect a prescription. It was closed for training, I think from 13:00. Another lady had turned up too. The chap usually on reception, who was just leaving, told us it would be open tomorrow @ 08:00. For me, this is the second time it's happened. As I write this (07:32) there's a 'Closed' Graphic swinging on your home page. Fine - But the line beneath it is illegible. I assume it reads Open 08:00...can't tell.... 1) How about visibly posting such closures on your Home Page to avoid patient disappointment ? 2) Make the Opening Times more legible. 3) Display the Pharmacy Opening Times too. Wouldn't it save staff & patient's time ? Reducing phone waiting times and tying up already stretched staff ? Yours Hopefully
Visited May 2024
Review titled Haworth Medical Practice
Replied on 05 June 2024
Dear Patient We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. We do publicise these training dates on our social media as well as in practice. However we thank you for taking the time to provide your feedback and suggestions. I will share this with the team to identify any improvements we can make. Kind regards Rose Patient Experience Team
-
Review titled No Follow up
Rated 3 stars out of 5
by Allan Balderstone - Posted on 24 April 2024
On my NHS app it states that there documents 1st and 2nd requeat for long term sickness review on the 20/3 and 2/4, I have not received either! Why has my no response being followed up with a phone call?
Visited April 2024
Review titled Haworth Medical Practice
Replied on 25 April 2024
Dear Allan Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Rose Patient Experience Officer
-
Review titled Decent docs, lousy systems
Rated 2 stars out of 5
by Jane - Posted on 17 April 2024
I tried today to get an urgent appt for a badly infected finger which is getting worse. Total exercise in frustration. The online appointments system shows a two week window: all apointments apparently taken. The message system is turned off, and my attempt to make a phone or email appointment didnt work: system is down. I have encountered these problems every time I tried to make an appointment since Modality took over...
Visited April 2024
Review titled Haworth Medical Practice
Replied on 25 April 2024
Dear Jane Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. Appointments can be made over the telephone, in practice or via our online form which can be found on our website. All requests are triaged by a GP, who determine the type of appointment required for your ailment. This could be same day, routine or a different service. This will then be communicated with the patient to manage their expectation. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Rose Patient Experience Team
-
Review titled Hugely Flawed
Rated 1 star out of 5
by Clare - Posted on 03 April 2024
The system is hugely flawed for working people in careers where waiting for a call back all day is impossible. I am a psychotherapist who cannot take calls when working with clients. I don’t even have my phone on. I need a medication review before 11am. It is 4am and because the service cannot and will not call me back after filling in an online form before 11am then I haven’t had the medication that keeps me functioning. I know that even as I write this I will be directed to the website to fill a submission again and then see that the practice has called me when I am working. I am suffering insomnia, stress and depression because I cannot simply get a medication review when I’m not working between 8am and 11am. I am self employed and cannot take a day off unpaid to wait for a phone call.
Visited April 2024
Review titled Haworth Medical Practice
Replied on 25 April 2024
Dear Clare Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Rose Patient Experience Team
-
Review titled Unacceptable System
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2024
i cannot believe that you cannot ring up and book an appointment with this practice. Filling out an online form and waiting for a response is a disgrace. Three forms have now been completed with still no response being received. This system should be stopped.
Visited April 2024
Review titled Haworth Medical Practice
Replied on 25 April 2024
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. Appointments can be made over the telephone, in practice or via our online form which can be found on our website. All requests are triaged by a GP, who determine the type of appointment required for your ailment. This could be same day, routine or a different service. This will then be communicated with the patient to manage their expectation. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Rose Patient Experience Team
-
Review titled Impossible to communicate
Rated 1 star out of 5
by Anonymous - Posted on 10 April 2024
I can’t find another way to communicate with Haworth Medical Practice so using this. I used to get 6 months of HRT, following issues with supplies I changed to different type with 3 month supply to see if all ok. No issues with the new medication so I submitted repeat prescription request with a note to ask for 6 months supply. Just received a very short sharp message to say only 3 months to be prescribed no reason why. Would have been great to have received explanation why this will cost me twice as much each year or at least a way to speak to someone about this. Another example of amazing service (not)
Visited April 2024
Review titled Haworth Medical Practice
Replied on 25 April 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Rose Patient Experience Officer
-
Review titled No contact
Rated 2 stars out of 5
by Ruth Binns - Posted on 17 March 2024
Went into surgery , spoke to a member of staff who made an appointment on line for me to speak to a doctor. Told me I would receive an email with the appointment date. That was 3days ago and I have not received an email. Has an appointment been made? I can't check online, the online service is not available and surgery is closed. The system does not allow me to check if an appointment has been made.
Visited March 2024
Review titled Haworth Medical Practice
Replied on 25 March 2024
Dear Ruth, Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. All online requests are triaged by a GP, they will look at all the information provided on the form and will decide the outcome i.e. routine appointment required, same day appointment, or another team is more suitable. You are welcome to submit a feedback form on our website if you would like me to look into this further https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
-
Review titled Inadequate service
Rated 3 stars out of 5
by Brian Yeadon - Posted on 11 March 2024
Today, I needed to talk to a medical professional for urgent advice regarding an illness to my wife. I tried ringing and after over 1 hour I got a callback. I was first of all directed to the pharmacy for treatment but I explained that I had already done this and been told to contact my GP. I then was directed to an on-line form which my wife struggled to complete, not least because she was unwell. Perhaps she didn’t submit it properly- I don’t know, only that when I phoned later (4:30pm) I was told the form hadn’t been received and the deadline has passed. The call handler was helpful though and understood our specific urgency to get a consultation. She completed a form over the phone and told us she would put it before the Dr who would call back. By 6:30pm it was clear that wasn’t happening and so I called 111. I’m now awaiting a call back from the duty GP within a timeframe of 6 hours. We have been patients for 20 months and this is the first time my wife ( a pensioner) has asked for a consultation. Surely 5-10 minutes of GPs time isn’t too much to ask every 2 years? In short the system hasn’t worked for us on this occasion.
Visited March 2024
Review titled Haworth Medical Practice
Replied on 25 March 2024
Dear Brian, Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer