Haworth Medical Practice
Haworth Medical Practice, Heathcliffe Mews, Haworth, Keighley, BD22 8DHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled poorly set up online system, can you not add a save button?
Rated 4 stars out of 5
by Anonymous - Posted on 11 September 2023
Having spent quite some time filing in the online consultation form with all the details so that it could be reviewed rather phoning and potentially wasting an appointment which could be dealt with online. I hit the final submit button and it threw me out with nothing saved. I think it has done this as although I started at 4.45 it was submitted at one minute past five and you close at five. Could you not accept submissions that were started before you closed, or have an automatic save so that I could then keep all my work to submit tomorrow, or just have a screen at the start that says if you continue past 5pm you will loose it all, so that you know its pointless. Also your screen says you have closed for staff training, but that seems unlikely at 5pm. Could it not be honest and just say that you have closed to new submissions for the day. I am quite tech savy and can type, so guess will start again tomorrow. But it wouldn't be impossible to let people who have started a submission finish, even if you don't allow new submissions to be started, and then at the end say you are too late for today and we will review this tomorrow. At least I'd know i was in the system. If I had been doing this with my mother or other older person I would probably not be able to go back again at 8am tomorrow to start again. Just feels poorly thought through
Visited September 2023
Review titled Haworth Medical Practice
Replied on 29 February 2024
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Online system - disgusting
Rated 3 stars out of 5
by Anonymous - Posted on 23 August 2023
It is disgusting in this day and age that you only can book appointments online. Not everyone has access to internet. The online system is not easy to follow.
Visited August 2023
Review titled Haworth Medical Practice
Replied on 30 August 2023
Dear Patient Thank you for taking the time to leave a review. Please be assured that patients can still contact the practice via the telephone to discuss appointments. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Excellent service
Rated 5 stars out of 5
by Eric Booth - Posted on 14 August 2023
I contacted the surgery at 09.30 Monday. By 15.00 same day I had seen a doctor, been diagnosed and dispensed medication . Why do people complain about the n.h.s ???
Visited August 2023
Review titled Haworth Medical Practice
Replied on 30 August 2023
Dear Eric Booth We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Modability experience
Rated 3 stars out of 5
by Anne Drake - Posted on 25 July 2023
Send link to book follow up with nurse. Only 7 days to use. But No appointments available all the way to October 2023. So what's the point of this???
Visited July 2023
Review titled Haworth Medical Practice
Replied on 28 July 2023
Dear Anne I am very sorry to hear about your experience and would like to investigate your concerns. Please could you contact the practice via the feedback form on the link below? https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Great practice
Rated 5 stars out of 5
by Sarah Ledger - Posted on 19 July 2023
I was really impressed with the electronic referral form. I was able to describe my symptoms and submit this easily. Within a few hours I had a call back from a GP. The doctor I spoke with was very professional and caring. She immediately suggested an X-Ray and told me an outline of the plan depending on the results. I was contacted for an X-Ray the same day and booked in for 2 days later, which I was really impressed with. Having had my X-Ray, I was then contacted by the original GP 4 hours later! I was amazed at the excellent service I received and how timely this was. I was informed that due to the X-Ray results that the GP would refer me to MSK. I was happy with this plan. I feel very grateful to have received such excellent care, thank you so much.
Visited July 2023
Review titled Haworth Medical Practice
Replied on 28 July 2023
Dear Sarah Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Great personal care / Difficult computer process
Rated 3 stars out of 5
by Helen Holmes - Posted on 12 June 2023
I recently needed to request a direct contact with a medical professional. In order to do so I had to complete a digital request form which I found difficult and required my husband to assist me. A photo was important as it gave additional information, neither of us could find how to attach this to the original form so we had to submit it without. Immediately there was a digital request for a photo, this made the process longer and more liable to information being separated and was a worse service than previously when the information and photo could be submitted together. I then had to wait over 24 hours for a call which I missed. I tried twice to call the surgery but both times after waiting for some time I was told 'my call had failed'. Luckily I live close enough to the surgery and am able to walk to it, so as I was unable to contact them by any other immediate method I walked up to explain what had happened. The person I saw was extremely kind and helpful and was able to resolve the situation by booking me on to the following days surgery list. This helped enormously as I was stressed and anxious about my condition. When I arrived the following day 2nd of June I was dealt with in a most professional and courteous manner by the receptionist and was seen very quickly by the Advanced Nurse Practitioner who was on duty. He was extremely kind and was able to provide excellent advice and reassurance after and examination although his initial question demonstrated that the digital form had failed to capture my concerns accurately. In conclusion I would like to point out that all my dealings with all the staff were exemplary, however the process of securing a direct consultation felt cumbersome and off putting and failed to offer a previously available service to attach a photo directly to the initial consultation form it also did not provide the appropriate information for the health practitioner. Not being able to phone the surgery directly is very frustrating and in fact wasteful of resources as I had to come into the surgery to seek help as the call back failed.
Visited June 2023
Review titled Haworth Medical Practice
Replied on 28 July 2023
Dear Helen Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Great personal care / Difficult computer process
Rated 3 stars out of 5
by Helen Holmes - Posted on 12 June 2023
I recently needed to request a direct contact with a medical professional. In order to do so I had to complete a digital request form which I found difficult and required my husband to assist me. A photo was important as it gave additional information, neither of us could find how to attach this to the original form so we had to submit it without. Immediately there was a digital request for a photo, this made the process longer and more liable to information being separated and was a worse service than previously when the information and photo could be submitted together. I then had to wait over 24 hours for a call which I missed. I tried twice to call the surgery but both times after waiting for some time I was told 'my call had failed'. Luckily I live close enough to the surgery and am able to walk to it, so as I was unable to contact them by any other immediate method I walked up to explain what had happened. The person I saw was extremely kind and helpful and was able to resolve the situation by booking me on to the following days surgery list. This helped enormously as I was stressed and anxious about my condition. When I arrived the following day 2nd of June I was dealt with in a most professional and courteous manner by the receptionist and was seen very quickly by the Advanced Nurse Practitioner who was on duty. He was extremely kind and was able to provide excellent advice and reassurance after and examination although his initial question demonstrated that the digital form had failed to capture my concerns accurately. In conclusion I would like to point out that all my dealings with all the staff were exemplary, however the process of securing a direct consultation felt cumbersome and off putting and failed to offer a previously available service to attach a photo directly to the initial consultation form it also did not provide the appropriate information for the health practitioner. Not being able to phone the surgery directly is very frustrating and in fact wasteful of resources as I had to come into the surgery to seek help as the call back failed.
Visited June 2023
Review titled Haworth Medical Practice
Replied on 28 July 2023
Dear Helen Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. If you wish to discuss your other concerns further please contact the Practice or fill out our online form Kind regards Patient Experience Team
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Review titled HELP, HELP, please
Rated 1 star out of 5
by Anonymous - Posted on 19 May 2023
I have been a full time carer, for my wife during her horrific illness of terminal cancer, I strongly feel that I have been let down by the medical practice and it's staff. Over the last 15 month my wife had been in and out of hospital, Manorlands hospice and home, during this time I have been fortunate to have spent a lot of time visiting her in hospital, the hospice or caring for her at home, but now she's passed away I feel as though I have been left high and dry to cope with the fall out of losing my wife to sort out y myself. The loss of my wife after 40 years of our marriage, is obviously hard to come to terms with, especially so close to her passing, I have been suffering with depression since I lost my wife, and I was and still are finding very hard to cope with, I had a phone constituency with one of the doctors a week ago, who just kept asking me what I expected out of this phone appointment, not actually giving actual medical advice, the doctor increased one of my current t medication at the end of the phone call and that was it. During the following week my depression got worse, I wasn't sleeping,, I was feeling constantly more and more tired every day and it was effecting me more and more every day, during this time everything just seemed to get worse apart from the continuing lack of sleep I betting very irritable, lack of concentration, not eating, my depression getting worse and finding very difficult just to just keep myself together. Most nights when I went to bed, I just hoped that I wouldn't wake up the next morning and had to cope with another day. As things grew worse I went on line to book a face to face appointment, so the doctor could actually see how the loss of my wife was effecting me. I was at an all time low and facing another day of increased feeling of depression. Obviously I was hoping to be able to see a doctor as soon as possible under the circumstances, but when the surgery bot back to me, they said it wasn't considered an emergency and they would hopefully get around to make me an appointment in the next 2 to 4 weeks, which absolutely useless to me, because its now I actually need to see a doctor, because if my health continues to decline over the next 2 to 4 weeks I may not be actually be able to carry on, every day things get worse and I just can't cope with it. I find my situation deteriorating day by day, so let’s hope that in the 2 to 4 weeks when they an actually see me, I'm still here and be able to attend the appointment. Very disappointed with the whole the surgery set up when you can't even phone up to book an appointment instead you have to online and fill in and complete all the paperwork and all the questions just to be told, they may be able to see me in the next 4 weeks. What is happening to the NHS, we used to know, love and rely on. Regards one very unhappy patient.
Visited May 2023
Review titled Haworth Medical Practice
Replied on 02 June 2023
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Helpful and friendly practice
Rated 5 stars out of 5
by John Brian Eastwood - Posted on 30 May 2023
Extra special care given during having stitches removed and aftercare with dressings. Thoughtful and caring
Visited May 2023
Review titled Haworth Medical Practice
Replied on 02 June 2023
Dear John We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Frustrating
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2023
I’m trying to get an appointment for the annual review of an operation I had almost 4 years ago. As yet I haven’t had one review. I had blood / urine tests four weeks ago and I’m struggling to find out the results. When booking the online appointment it clearly states requests submitted before 4pm would be responded to within the same working day …. almost 36hours later I’m still waiting. When I phoned reception the person I spoke with was rude and unhelpful, I’m able to take care of myself - I do however feel for the elderly and more vulnerable members of our community who can’t navigate such rudeness and hostility.
Visited May 2023
Review titled Haworth Medical Practice
Replied on 02 June 2023
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team