Haworth Medical Practice
Haworth Medical Practice, Heathcliffe Mews, Haworth, Keighley, BD22 8DHContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Haworth Medical Practice.
Reviews
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Review titled Amazing experience
Rated 5 stars out of 5
by Anonymous - Posted on 13 March 2024
I completed the oneline form, which I find really helpful as I work full time, some called me to offer me an appointment but due to work commitments I was unable to take that appointment; the staff couldn't have been more helpful by ensuring I was seen later in the afternoon by the doctor, she actively listened to me and gave some great support. Great service all round. Thank you.
Visited March 2024
Review titled Haworth Medical Practice
Replied on 25 March 2024
Dear Patient We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Dismissive Response To Online Enquiry
Rated 2 stars out of 5
by John - Posted on 18 March 2024
Having visited the Dr in January I was advised, by the Dr, to go back if my condition had not improved in 2-3 weeks. Having tried to work through it I submitted an online request last Thursday asking to speak with someone about the ongoing issues. I heard nothing until yesterday, Sunday, when I received a text message advising me that I would be offered an appointment in the next 2-4 weeks depending on how busy they were. I wouldn't have submitted the online enquiry had I not been concerned about the ongoing nature of the problem only, essentially, to be told "go away and we will get back to you when we have time". I did try to complete the "complement/complaint" form this morning but gave up after several attempts to change the year to the year of my birth and I consider myself reasonably technically competent.
Visited March 2024
Review titled Haworth Medical Practice
Replied on 25 March 2024
Dear John Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. All online requests are triaged by a GP, they will look at all the information provided on the form and will decide the outcome i.e. routine appointment required, same day appointment, or another team is more suitable. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Efficient and caring practitioners
Rated 5 stars out of 5
by Alan Gill - Posted on 16 February 2024
Was invited to attend a face to face consultation with a doctor from Haworth Medical Centre at Holycroft regarding my cardio condition.The doctor had the most caring and compassionate attitude and listened very patiently to my various concerns. I definitely left the consultation feeling full of confidence and any previous anxiety was no longer present.
Visited February 2024
Review titled Haworth Medical Practice
Replied on 29 February 2024
Dear Alan Gill We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Useless
Rated 2 stars out of 5
by Anonymous - Posted on 10 January 2024
Tried to phone, for a review of medication, had to fill out form on line, also wanted appointment for possible chest infection ( COPD ) suffer. Was emailed back with appointment for 2/2/24 not good enough!!!!
Visited January 2024
Review titled Haworth Medical Practice
Replied on 01 February 2024
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Awful to contact
Rated 2 stars out of 5
by Anonymous - Posted on 29 January 2024
The signup process fully online, tell you the outcome by post?!? only to get told im not in the caption area, when I can see the practice out the window. Cant speak to the surgery directly. Get told I cant speak to them. They can only leave a message. Cant find a the contact the surgery form to book a doctors appointment on the Modality website. Go to the website to find its down for maintenance?? Not great for a doctors service, there shouldnt be an outage. I guess ill have to walk in again as nothing works online
Visited January 2024
Review titled Haworth Medical Practice
Replied on 01 February 2024
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Great experience
Rated 5 stars out of 5
by David HODGSON - Posted on 19 December 2023
Needed to register my grandson at this practice and I am so glad I did. Attended surgery and was provided with an application pack. Delivered this to reception and was advised I would get a call back when registration was confirmed. This was done a short time later. An online request was submitted the same day and due to his debilitating condition he was seen by a Doctor at the surgery. She was professional, friendly and efficient explaining everything well. The requisite tests were quickly organised. I have nothing but the highest praise for the reception staff who were efficient, friendly and welcoming. Well done everyone and thank you so much.
Visited December 2023
Review titled Haworth Medical Practice
Replied on 01 February 2024
Dear David Hodgson We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled online system fail & by phone no longer any better
Rated 1 star out of 5
by Anonymous - Posted on 14 November 2023
Who ever decided to join Modality made the biggest mistake ever! Haworth 'used' to be the best.. Today I needed to question a clerical error, No online section for that! so I had to phone.. called number 2. I thought great.. not so as caller number 2 and still on hold 37 minutes to correct the error! what a joke it had become.. huge shame as staff are all brilliant. system diabolical and beyond a joke.
Visited November 2023
Review titled Haworth Medical Practice
Replied on 24 November 2023
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Staff fantastic
Rated 5 stars out of 5
by Kim malir - Posted on 20 October 2023
5 months ago I left a negative review, I would like to update this. Firstly I would like to say thank you to all the staff for your help. I have found the new system very frustrating at times and keep reminding myself that some person outside the medical profession thought the new system would be better. I have had a difficult couple of years but the staff and drs I realise have done the best for me that they are able to do given the new system in place plus strikes within the hospitalsand staff. So I will say this time a big thank you
Visited October 2023
Review titled Haworth Medical Practice
Replied on 24 November 2023
Dear Patient We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Online Only Doesn't work .
Rated 3 stars out of 5
by Anonymous - Posted on 24 October 2023
In it's attempts to create a seamless system for patients , Modality appears to have forgotten the patient .Many people don't have a computer or even know how to use one .I was stood in line waiting at reception ,when the queue was building .The woman at the front was complaining loudly that she had no laptop, no computer skills , and she had waited on the phone for an hour and a half , trying to get an appointment .This was applauded by people at the back who were saying very similar things .How is this progress ?how is this making appointments easier to make ? There needs to be an urgent review of the "everybody has to go online " mantra , because clearly everybody can't ! either get volunteers to man 2 stations and log in the appropriate information for people , or rethink the inaccessible portal which is creating havoc and worsening people's stress levels and health . The doctors and staff are good- when you can get to see them !
Visited October 2023
Review titled Haworth Medical Practice
Replied on 01 February 2024
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Modality… terrible system
Rated 3 stars out of 5
by Anonymous - Posted on 02 November 2023
I’d had cystitis for two weeks and decided it was time to ring a doctor for a brief chat about what to do next. Without going on too long, I’ll just say that it took three weeks to get a three day course of antibiotics and I was told to come back immediately via modality for more antibiotics. If the three day course didn’t work. Despite my best efforts and also going through 111, I still haven’t heard anything back. Six weeks now! If I’d been able to just ring the surgery or email, as we used to a quick call would probably have solved this, but instead I’ve been triaged twice or 3 times. spent ages trying to fill the modality form in including in the evenings and weekends when obviously you can’t fill it in!!! It’s a farce and very worrying.
Visited October 2023
Review titled Haworth Medical Practice
Replied on 24 November 2023
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team