Haworth Medical Practice
Haworth Medical Practice, Heathcliffe Mews, Haworth, Keighley, BD22 8DHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor telephone /website
Rated 3 stars out of 5
by Sheila Kenny - Posted on 30 October 2023
I was told I had a medical review at 9am which would be by phone,however nobody rang me. I tried to query via the website but would not let me register anything,continue button not working. Trying to telephone is frustrating as you are on the line up to an hour waiting for reply. All in all the system is terrible and needs a complete overhaul!!
Visited October 2023
Review titled Haworth Medical Practice
Replied on 24 November 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Unable to Contact
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2023
I have been trying of behalf of my elderly Mum to contact the clinic today to chase a prescription left over 8 days ago and her covid and flu jabs which she called about two weeks ago. Mum will have no tablets in next two days. Called the number, on hold one hour to be told my concerns would be registered. Got c all but nobody spoke when I answered. I called again to be told I was caller 3 in the queue. An hour later I was caller 1 then got cut off. This is not good enough. Mum has no internet access. How do you expect elderly people to contact you!!!!!!!
Visited October 2023
Review titled Haworth Medical Practice
Replied on 24 November 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Staff very helpful
Rated 4 stars out of 5
by Anne Drake - Posted on 11 September 2023
Staff very helpful and friendly. Staff have been brilliant. They shouldn't have to sort us patients out this much because the online service is not working I have had to ring numerous times Online system needs sorting urgently
Visited September 2023
Review titled Haworth Medical Practice
Replied on 01 February 2024
Dear Anne Drake We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled How do you get care anymore?
Rated 1 star out of 5
by Anonymous - Posted on 19 September 2023
Online form system just doesn’t work! Submitted form for routine appointment 3 1/2 weeks before then nothing - got a call that I missed with a message who it is no instruction on what to do, resubmitted form appointment given a week later than required? Rang and told they’d send an email to explain injections needed earlier no update no phone call back now no idea if I even have an appointment - very inefficient and upsetting process for all that causes extra stress on staff and patients
Visited September 2023
Review titled Haworth Medical Practice
Replied on 24 November 2023
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Design of Online Front Door
Rated 4 stars out of 5
by John McDermott - Posted on 18 September 2023
The Online Request system has an odd logic built into it - presumably by a programmer. To get the 'continue' button to light up (and allow you to move forward) you have to go back and tick a second 'symptom/ailment'. This isn't necessarily logical; and, even if it is, there's no on screen prompt to help you - so people don't know what the problem is. Very confusing to users/patients.
Visited September 2023
Review titled Haworth Medical Practice
Replied on 24 November 2023
Dear Patient We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. I would be grateful if you could contact us so as we can investigate why you have had a negative experience with us. You can contact us via the feedback form on our website. Please find the link below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Excellent service
Rated 5 stars out of 5
by Steve - Posted on 13 September 2023
The new booking system has worked very well for me with callbacks resulting in face to face appointments twice this summer. Follow up tests from the consultations have also been set up very quickly. I’m pleased to be a patient at this practice.
Visited September 2023
Review titled Haworth Medical Practice
Replied on 24 November 2023
Dear Patient We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Waste of funding
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2024
I’ve now moved out of the area and have found that there are GPs who will see patients face to face, receptionists who are efficient, friendly and will book an appointment over the phone without waiting in excess of an hour. Haworth Medical were trying to keep people out of the surgery before the pandemic with push doctor, they’ve now managed to turn health care in the area into an adversarial event. No one wants to be at the Doctors, you’re at your lowest when you’re trying to access the digital front door. If you’re lucky enough to get through it you’re treated to a level of health care we’re all capable of giving. A decent search engine and the drug book bible and we can all be Doctors. The surgery is a state of the art facility minor surgery used to be undertaken now they don’t even draw bloods. Moving out of the area has opened my eyes to how badly the Haworth community are being served. They need defunding and GPs put in place that actually want to do the job.
Visited September 2023
Review titled Haworth Medical Practice
Replied on 01 February 2024
Dear Sir/Madam We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. I would be grateful if you could contact us so as we can investigate why you have had a negative experience with us. You can contact us via the feedback form on our website. Please find the link below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled online appointment system
Rated 5 stars out of 5
by Terry Robertson - Posted on 14 September 2023
I have always valued the quality of care provided by the Haworth practice, but I have difficulty booking an appointment online, as the options all appear to be booked up for the next 14 days. In this case, do not require an urgent appointment - just an opportunity to speak with a medical person to determine if my prostate profile requires investigation.
Visited September 2023
Review titled Haworth Medical Practice
Replied on 24 November 2023
Dear Patient I am sorry to see that you have struggled to contact the Practice recently . We are currently experiencing increased demand on our telephone lines and our patient services team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. You can also request an appointment by attending the Practice reception from 8am or using our online option https://access.klinik.co.uk/contact/modality-awc Kind regards Patient Experience Team
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Review titled Online / Phone system needs tweaking
Rated 3 stars out of 5
by Jo Pagdin - Posted on 13 September 2023
Received a voice message (which was not clear) about my daughter, nothing urgent but please call back as soon as you can! Can not contact online, was on hold the first time for 50 minutes, 23 minutes the second time to get through and be told unsure what it was about and would get someone to call me back. Still waiting the following day. Trying to get through again - on hold, 4th in queue so will be another hour. a) the patient record should be updated to say called mother, left message - reason for call is .................. b) if you are asking someone to call back then give them an option to contact you rather than on hold for hours. It's the system that is at fault not the people who are trying to do a job with extremely poor and unrealistic procedures. If only common sense could prevail!
Visited September 2023
Review titled Haworth Medical Practice
Replied on 24 November 2023
Dear Patient I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our patient services team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. You can also request an appointment by attending the Practice reception from 8am or using our online option https://access.klinik.co.uk/contact/modality-awc Kind regards Patient Experience Team
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Review titled poorly set up online system, can you not add a save button?
Rated 4 stars out of 5
by Anonymous - Posted on 11 September 2023
Having spent quite some time filing in the online consultation form with all the details so that it could be reviewed rather phoning and potentially wasting an appointment which could be dealt with online. I hit the final submit button and it threw me out with nothing saved. I think it has done this as although I started at 4.45 it was submitted at one minute past five and you close at five. Could you not accept submissions that were started before you closed, or have an automatic save so that I could then keep all my work to submit tomorrow, or just have a screen at the start that says if you continue past 5pm you will loose it all, so that you know its pointless. Also your screen says you have closed for staff training, but that seems unlikely at 5pm. Could it not be honest and just say that you have closed to new submissions for the day. I am quite tech savy and can type, so guess will start again tomorrow. But it wouldn't be impossible to let people who have started a submission finish, even if you don't allow new submissions to be started, and then at the end say you are too late for today and we will review this tomorrow. At least I'd know i was in the system. If I had been doing this with my mother or other older person I would probably not be able to go back again at 8am tomorrow to start again. Just feels poorly thought through
Visited September 2023
Review titled Haworth Medical Practice
Replied on 29 February 2024
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team