Hawthorns Surgery
1 Oxford Road, Redhill, Surrey, RH1 1DTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great customer care
Rated 5 stars out of 5
by kerry - Posted on 06 September 2024
Overall great customer service throughout the practice & a few visits with the on site pharmacist has reduced the chair time with the doctor & sent for blood test, medication given & referrals to my consultant very promptly .. Great service
Visited September 2024
Review titled Hawthorns Surgery
Replied on 23 September 2024
Dear Kerry, Thank you for taking the time to share such a positive review. I will ensure to share your comments with the whole team. Kind regards Leanne Williams Practice Manager
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Review titled Responsive, thorough and professional
Rated 5 stars out of 5
by Toby P - Posted on 16 September 2024
After raising a health query with a gp, I was referred to the practice pharmacist. He took time over 3 appointments to listen to me, explain the choices, and decide on a plan regarding potential changes to my regular medication. More generally, I really appreciate the attitude of all the staff, clinical and non-clinical, at this practice: approachable but professional.
Visited September 2024
Review titled Hawthorns Surgery
Replied on 23 September 2024
Dear Toby, Thank you for your five star review, it is greatly appreciated. It is wonderful to hear about your recent experience with all of the staff and I will ensure to pass on your comments to the whole team. Kind regards Leanne Williams Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Jane shaw - Posted on 15 August 2024
Spoke to the pharmacist at the practice re change in prescription. He was a great help with explaining my blood sugar levels and what I could do to improve them. It was wonderful to have time to discuss with him my various problems and recommend him highly. Many thanks
Visited August 2024
Review titled Hawthorns Surgery
Replied on 23 September 2024
Dear Jane Shaw, Thank you for your five star review and your kind comments. I will ensure to pass this on to our clinical pharmacist and the rest of the team. Best Wishes Leanne Williams Practice Manager
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Review titled Appalling practise
Rated 1 star out of 5
by David New - Posted on 23 May 2024
I was referred as an urgent ‘long covid’ patient in October 2022. No communication from Hawthorns beyond this and after chasing the hospital myself I was eventually told that as an ‘urgent’ case the lead time would be 78 weeks!! No further communication from my Doctor until I contacted after 71 weeks requesting an update to be told that I had been removed from the waiting list and I am still not been told why. After an ‘assertive’ discussion with my Doctor at Hawthorns he shared that he was referring another ‘urgent’ request and he or the medical secretary would be in touch within 2 weeks. No contact or communication again so I contacted Hawthorns and told that they had made a referral but could not tell me when I would be seen by the hospital and that I would need to call Good Hope hospital myself to find out. Called and told that the average lead time was going to be another 12 months but I should ask my GP to send an email to gain a clearer picture of how long it might be for me. All I ever get from Hawthorns is that ‘we totally understand your displeasure and frustration’ but the support and communication from them to date has been nothing short of appalling…….shocking experience
Visited May 2024
Hawthorns Surgery has not yet replied.
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Review titled Rude
Rated 1 star out of 5
by Anonymous - Posted on 14 March 2024
Made an appointment for a phone call for 11.10am they didn't call or try to contact me in any way 2 hours after my appointment time they made a new appointment for 4.45pm without informing me.
Visited March 2024
Review titled Hawthorns Surgery
Replied on 07 May 2024
Thank you for your feedback and I am sorry to hear that your recent experience with the surgery has fallen short of the standards we expect. It is important that we hear from patients when they are not satisfied with the service provided, as this can help us to learn and make improvements. If you would like to contact the practice, I can investigate your concerns further. Kind regards Leanne Williams Practice Manager
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Review titled Great Pharmacist
Rated 5 stars out of 5
by Theresa Horne - Posted on 01 March 2024
I have been seeing the surgery's pharmacist following a medicine review. I have to say that the help and support I have received has been amazing. I am on new medication which has improved my physical health and mental health. This has made such a huge difference to my life.
Visited March 2024
Review titled Hawthorns Surgery
Replied on 07 May 2024
Dear Theresa Horne, Thank you for taking the time to provide your feedback, it is greatly appreciated. I will share your comments with the clinical pharmacist and the rest of the team. Kind regards Leanne Williams Practice Manager
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Review titled Breath of Fresh Air!
Rated 5 stars out of 5
by Harley - Posted on 23 January 2024
Recently moved to the area after having the same GP surgery all my life and receiving very little support from them despite repeated appointments. Come to hawthorns, first appointment I’ve had with them, gave me a referral - felt like a real “light at the end of the tunnel” moment. I feel so relieved to finally be getting somewhere, thank you.
Visited January 2024
Review titled Hawthorns Surgery
Replied on 07 May 2024
Dear Harley Thank you very much for taking the time to provide lovely feedback, it is great to hear. I will share your experience with the whole team. Best Wishes Leanne Williams Practice Manager
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Review titled Amazing practice
Rated 5 stars out of 5
by Angie Ryan - Posted on 23 October 2023
My experience has been really really good so friendly and helpful going above and beyond to help me very patient and have made a very stressful situation alot smoother for me to navigate can't thankyou enough
Visited October 2023
Review titled Hawthorns Surgery
Replied on 11 December 2023
Thank you so much for your lovely comments, it is greatly appreciated and I will share with the whole team. Best Wishes, Leanne Williams Practice Manager
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Review titled No respect or empathy
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2023
I find it difficult to ask for help and I was realy upset that I was treated with so little respect. Just giving a phone number for a talking therapy with no consideration of a very difficult on personal going situation left me feeling worthless and a waste of time.
Visited August 2023
Review titled Hawthorns Surgery
Replied on 11 December 2023
Thank you for your feedback and I am sorry to hear of your experience and concerns raised. It is important that we hear from patients when they are not satisfied with the service provided, as this can help us to learn and make improvements. If you would like to contact the practice, we can arrange to discuss your concerns further. Best Wishes Leanne Williams Practice Manager
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Review titled Wonderful helpful practice
Rated 5 stars out of 5
by Angela Shelton - Posted on 10 July 2023
Since Covid this practice has got better and better. Always manage to see a doctor when I need to. Never feel rushed in the appointment. Phones answered quickly. Physio on site and ultrasounds done. All the staff are kind and helpful. Delighted to have them as our family practice.
Visited July 2023
Review titled Hawthorns Surgery
Replied on 11 July 2023
Thank you so much for taking the time to give us your lovely feedback, it is greatly appreciated. I will share this with the whole team as I know they will be delighted. Best Wishes, Leanne Williams Practice Manager