Haxby Group Practice
Haxby/Wigginton Hlth Ctr., 2 The Village, Wigginton, York, North Yorkshire, YO32 2LLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Im so worried about the health service
Rated 1 star out of 5
by Anonymous - Posted on 06 November 2024
Im have been waiting 9 weeks, with the surgery cancelling appointments for a blood test. I don’t really use the doctors, so when I do it’s because I have a genuine concern about my health. I’m still going to work to pay my taxes, but can’t even get a blood test. I’m worried and frustrated
Visited November 2024
Haxby Group Practice has not yet replied.
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Review titled normally great surgery
Rated 4 stars out of 5
by Anonymous - Posted on 23 October 2024
enquired about putting my wife on my nhs app which it said go to your surgery & they will help but was told they do not do that so who is right nhs app or doctors surgery
Visited October 2024
Review titled Haxby Group Practice
Replied on 24 October 2024
Dear Patient Thank you for rating our surgery at a 4* rating. I am sorry that we were unable to provide you with the advice you sought. The NHS app is managed by NHS Digital which is seperate entity from the practice. If you wish to set up your wife on the NHS app then here is a link you may use to assist you in getting her registered: https://digital.nhs.uk/services/nhs-app/toolkit/libraries/nhs-account-on-the-nhs-website-walk-through-videos If you are referring to the proxy access whereby you want to intergrate your wife's medical record so you have access via your NHS app, then your wife will need to complete a Proxy Access Request form which is available at the surgery and return it herself with a copy of her ID. Kind Regards Piotr Patient Experience Team
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Review titled Great Service
Rated 5 stars out of 5
by Avril - Posted on 07 September 2024
It is not my intention to undermine any of the negative comments as they are patient’s genuine concerns and frustrations. I just want to say I have had a very positive experience this week using the Haxby Group Practice online service. I had an automated acknowledgment straight away and a text from a doctor the following day with a prescription from Haxby Pharmacy the same day. I, in common with a lot of people like a face to face appointment but on this occasion the online system was more appropriate and I was very happy with the prompt response from the doctor involved. I would recommend giving the online system a go if you are able to, even if it’s not urgent it doesn’t mean you won’t be dealt with.
Visited September 2024
Review titled Haxby Group Practice
Replied on 09 September 2024
Dear Avril Thank you for sharing your positive experience about our online service. This service can also be used for wider range of enquiries including regular repeat prescriptions, appointments and sick notes. Kind Regards Piotr Patient Experience Team
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Review titled Terrible time trying to get referred for IVF
Rated 2 stars out of 5
by Emily - Posted on 15 September 2024
On going issues with the surgery regarding mine & my husbands fertility journey. After seeing a couple of GPS regarding issues with my cycle and concerns I have, nothing has done to help me. Tests have come back clear but no further investigations made without me having to chase them up constantly (still no answers!). Hit the year mark of TTC & was told by 1 GP we were put on the NHS waitlist for IVF & to call the fertility clinic after 7 weeks- did that & was told we’re not on the list. Eventually managed to be seen again by another GP to have the exact same conversation & was assured that we’ll be on the waitlist within the next few days, we asked if my husband had to do anything else to avoid delays & was told no. Rang to confirm the referral a week later & was told no but no reason given on why. Trying to contact Haxby to get answers has been a nightmare. Weeks later we were told my husband had to go through tests too, putting us even further back. It has been months now (told back in July that we’d been put on the waitlist) and we’re still not on the NHS IVF waitlist- it’s very emotionally distressing & no one seems to care to follow up with our concerns. It’s been a constant waiting game for basic tests & appointments with no follow ups to address the problems we’re still having when tests come back ‘fine’ & the problems continue. We cannot progress with our fertility journey until the surgery sends off our referral & no GP has got back to me in regards to my cycle concerns, even though I was told that they would. At a complete loss at what to do! Now because of these delays we’ve been told that we won’t probably be seen by the fertility clinic till the new year. We understand that these things take time however, we got the ball rolling quickly & made sure to clarify anything we needed to do. It doesn’t seem like anyone has a clue on fertility/cycle concerns & how to make an IVF referral.
Visited August 2024
Review titled Haxby Group Practice
Replied on 16 September 2024
Dear Emily I am sorry to read about your concerns regarding your IVF referral and I apologise that we have not met your expectations. Usually, when we send a referral the recipient clinic will contact you with an appointment depending on their wait times. We take all concerns very seriously and always aim to provide a caring quality service. Unfortunately, I am unable to advise you on what went wrong here without your patient details therefore if you are happy for me to assist you in getting these concerns resolved as soon as possible then please can you email me at hnyicb-ny.haxbypatientexperience@nhs.net with your patient details. Kind Regards Piotr Patient Experience Team
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Review titled Terrible service again
Rated 1 star out of 5
by Anonymous - Posted on 08 August 2024
Having been admitted to hospital and then discharged, I experienced problems again and called 111. After attending A&E I was advised to make an urgent appointment the following day with my GP. I called Haxby Group Practice first thing to make this appointment, they said they would speak to the GP and be in touch, I received a text at 15.30 to say that my case was not a priority and I would receive an appointment for 3/6 weeks. I called to stress my discomfort and that I had no medication to take to ease this. I was advised to call 111 again, this I did and they said to call my GP as per the previous day! I again called and was told a Doctor would be in touch, after a while I called and was advised that the Doctor had said I wasn't a priority again. I attended the chemist who prescribed some pain/symptom relief. 2 weeks later and still waiting for a call back having chased this up, I received a text to say an appointment has been made in over a weeks time. I have now cancelled this and am moving to an alternative Practice. HGP have said I can complain, but I see no point in doing so as I don't believe it will change anything.
Visited July 2024
Review titled Haxby Group Practice
Replied on 09 August 2024
Dear Patient I am sorry that you are dissatisfied with the service you have received from the practice and feel the need to de-register as a consequence. Urgent appointment requests are assessed for your clinical need on the day by the duty doctor in balance of that of the other patients and the appointment availability which means you may ultimately be asked to wait for a routine GP appointment. However, we would expect you to contact us should your symptoms worsen whilst waiting so we could re-assess your clinical need, nonetheless this may not always result in you receiving a sooner appointment. 111 is an extended access service that works with us to offer medical care past our availability and may divert you back to the practice should they wish us to assess if there is anything we can do to support you however this may also result in you being asked to wait. If you would like me to take a closer into your concerns then please email me at hnyicb-ny.haxbypatientexperience@nhs.net and I will be happy to assist you. Kind Regards Piotr Patient Experience Team
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Review titled Byepass
Rated 1 star out of 5
by Shain Ledger - Posted on 04 June 2024
After 2 years off going to haxby Kingswood I Ave finally give up aveing to wait for a appointment is allways 4 weeks the receptionists are programmed to say this .no point in this establishment operating at all byepass haxby at all costs I Ave signed up with a new doctor and I Ave a appointment straight away within a couple of hours
Visited May 2024
Review titled Haxby Group Practice
Replied on 04 June 2024
Dear Mr Ledger We are sorry that you chose to leave our practice due to being dissatisfied with the service you received in the last two years. To explain our appointment process in more depth, all appointment requests whether, same day or routine, are triaged by a clinician on duty based on your clinical need. Hence, you may be offered an appointment on the day or via our routine waiting list which is currently an average of 4-6 weeks wait which is the advice my colleagues at the reception will provide you with when you enquire about wait times for a waiting list appointment at this moment in time. The wait times can change on a regular basis and we are working hard to gradually reduce this over time. When you notice that your symptoms change or develop during your wait then we recommend you notify us so we could re-assess your clinical need because it may very well may change and you may require a sooner assessment. Kind Regards Piotr Patient Experience Team
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 18 August 2024
Shi (uppercase) Gmc No 7615558 telephoned me at home on Friday 17th of May. She appeared to know nothing about my clinical history and had not updated herself from my notes. It sounded as if she was on a speaker phone, and I could not hear her clearly, but my main concern was patient confidentiality as I wondered who else might be able to overhear. I attempted to provide a clear clinical history, not easy with the phone connection. I explained succinctly why I was requesting a particular medication which I had been prescribed by another GP, not at Haxby, in the recent past. I felt I was not being listened to. I would never agree to another face-to-face or telephone consultation with this particular doctor again. I was frustrated and upset. Fortunately, I was able to have a face-to-face appointment with another GP at the practice who sorted out my problem without any further issues.
Visited May 2024
Review titled Haxby Group Practice
Replied on 19 August 2024
Dear Patient Thank you for providing your feedback regarding your recent experience during your telephone consultation. We are sorry that the standard of the call was not what you would expect. Clinicians may choose to use the speaker phone to enable them to document their notes simultaneously when speaking with you and these consultations are usually held from clinical rooms to protect your confidentiality. Otherwise, the clinician may be working from home. If you wish us to take a closer look at your concerns then please email me at hnyicb-ny.haxbypatientexperience@nhs.net providing your full patient details and further details. Kind Regards Piotr Patient Experience Team
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Review titled Delighted
Rated 5 stars out of 5
by Morticia B - Posted on 29 May 2024
Seen by an excellent doctor who is empathetic and very knowledgeable . So relieved to have seen this doctor again.
Visited May 2024
Review titled Haxby Group Practice
Replied on 30 May 2024
Dear Morticia Please accept our greatest thanks for leaving your 5* review about your consultation with one of our clinicians. We greatly appreciate your time taken to write this and I will ensure your comments are shared with our staff. Kind Regards Piotr Pacych Patient Experience Team
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Review titled lost refferal papers
Rated 2 stars out of 5
by Anonymous - Posted on 27 March 2024
I have a hearing check and I was told the I should get a referal for a full check as there is a problem. I was given a form to hand in which I did the same day, I heard nothing and ccotact the Haxby Surgery and waited for a reply 2 weeks later I received a text stating that they could noy find any forms about this. I contacted them again and was told that they were trying to find it. I fail to understand why. Iy was given in at reception the same day and I wacthed the receptionist place it into a tray. This is the second time Haxby have lost referral papers foe me. The last time it was for an operation and I had to get a new referal. At one time the Surgery was one of the best in York but now. The telephone system is bad, the online system is bad. and trying to get an appointment is non exsitent. If you do get an appointment it could send you anywhere except Haxby and that is where I live What has happened
Visited March 2024
Review titled Haxby Group Practice
Replied on 02 April 2024
Thank you for leaving your review and please accept our apologies for the level of service you received. If you would like us to look into your queries then please email us at hnyicb-ny.haxbypatientexperience@nhs.net and we will be happy to assist you. Kind Regards Piotr Patient Experience Team
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Review titled Ignorance beyond belief
Rated 1 star out of 5
by Paul Leader - Posted on 27 January 2024
I was told that if I wanted an appointment for a blood test within a month, I would have to travel to another surgery across town. I took an appointment within 2 weeks at the other surgery. I gave up a day's overtime offered to me at work because I was committed to the appointment. I was just about to leave my house on a Saturday morning to go to 'the other surgery' when I get a call saying that my appointment is cancelled and they can offer me one in another in 3 weeks! I phoned back to see if I could get help elsewhere and was obviously very upset not only due to the earnings that they had cost me but, believe it or not because I'm sick and I need help - something that seems to be above the intelligence of the reception staff at Haxby. The receptionist constantly spoke over me as I was simply trying to find out if there was somewhere I could turn to or someone else who could do the job that they had failed to do. The receptionist was so ignorant it beggars belief, yes I was upset and to most people rightly so but all she could think to do was threaten me with terminating the call because she was incapable of dealing with the situation that their screw-up had created. "If you keep talking over me..." - she needs to realise that it takes 2 to talk over each other and precisely which one is talking over the other is subjective. In my world, if I screw-up, I'll do all I can to pacify the other and make them feel comfortable particularly if they're feeling sick and I'm supposed to be providing a service with the ambition of alleviating that sickness! 'Thick' doesn't begin to describe the mentality I was met with. Eventually a manager came to the phone and I was left no choice but to take the appointment in 3 weeks. I'll be sure to telephone the day before so as not to loose more money if work is on offer. Haxby's just another great example of Tory privatisation at work.
Visited January 2024
Review titled Haxby Group Practice
Replied on 18 March 2024
Dear Mr Leader Thank you for leaving your comment regarding the service you received. We are sorry that your experience has not been satisfactory. We are happy to assist you with your concerns. Please feel free to email us at hnyicb-ny.haxbypatientexperience@nhs.net and we look into this for you. Kind Regards Piotr Patient Experience Team