Haxby Group Practice
Haxby/Wigginton Hlth Ctr., 2 The Village, Wigginton, York, North Yorkshire, YO32 2LLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service
Rated 1 star out of 5
by Joana Mikneviciene - Posted on 20 July 2023
A very poor service. I rung this morning Haxby group at Orphard Health Centre to book an appointment due to my bad cough. Later on I received a message that clinician has reviewed my medical concern and advised a routine appointment. The message says they will contact me when an appointment becomes available within five weeks. They never take cough seriously and I was never given a diagnosis when I saw GP due to bad cough a few years ago .
Visited July 2023
Review titled Haxby Group Practice
Replied on 21 July 2023
Dear Ms Mikneviciene Thank you for your review if you would like to contact us at hnyicb-ny.haxbypatientexperience@nhs.net we will be happy to look into your concerns. Kind regards Karen Walton Patient Experience Team
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Review titled Poor practice again.
Rated 1 star out of 5
by kevin Jonathan wilson - Posted on 18 June 2024
As a Type 1 diabetic it's essential to be able to put repeat scripts in, unfortunately this place has trouble doing it, I've tried since yesterday to order a prescription but the surgery wishes to review it, the device lasts 14 days and is prescribed by the hospital, surgery just needs to issue it
Visited June 2023
Review titled Haxby Group Practice
Replied on 24 June 2024
Dear Mr Wilson Thank you for leaving your review on the 18th June expressing your dissatisfaction with our repeat prescription process. I can see that you requested your diabetic repeat prescriptions on the 17th June and this was actioned within 24 hours of receiving your request. Re-authorisation of your medication may be required as part of our monitoring protocol for your repeat medications for safety reasons and this extends to all our patients. For this reason, we please ask that you allow us at least 7 working days before you run out of your prescriptions so we have sufficient time in case a re-authorisation may be required and in your case I can see you get your items on a monthly script. Kind Regards Piotr Patient Experience Team
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Review titled Poor Service
Rated 2 stars out of 5
by Simon - Posted on 04 June 2023
I have been trying to book an appointment for nearly a month to have blood samples taken for my 3 monthly diabetes check and a serum check and have not received a call back. I have made two calls to the surgery to try and make an appointment and was told I would be contacted back on both occasions but nothing no call backs no messages left. Tried to make another call 20 mins on hold yet I was number 1 in the queue! had to cancel the call to get back to work. Think I am going to change practices as the service from Haxby Group is terrible. I would not recommend to anyone
Visited May 2023
Review titled Haxby Group Practice
Replied on 07 June 2023
Thank you for your feedback. If you wish for us to look into your concerns, then please email us at hnyicb-ny.haxbypatientexperience@nhs.net and we will be happy to help. Kind Regards Piotr Patient Experience Team
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Review titled Terrible Service
Rated 1 star out of 5
by David & Linda Powell - Posted on 04 June 2023
3rd May 2023 attended Forge surgery to pick up prescription and make an appointment for my husband. i followed an elderly gentleman with very bad mobility who enquired about an appointment for blood taking. He was told he would "have to go to Monks Cross as they did not do blood taking anymore". He asked if there was a bus service, her answer was " I do not know." So unhelpful. I decided, i would take him when I got seen to. i recieved my prescription (great service now). Then asked to book my husband in for his annual well man clinic. I was told "You now have to book in at Nimbus" They do not do any of them anymore here. I asked, where abouts Nimbus was. Her answer was Acomb. end of conversation. i went to find the elderly gentleman, but i had missed him. I felt so sad we treat our elderly so badly. I found the telephone number if Nimbus and phoned recieved an appointment yesterday 4th June 2023 3.30pm & 4pm for me as i was due one also. Arrived at Nimbus to be told my husband needs to have his at the GP's as he is over 75yrs old. i went in for mine to be told "Oh I cannot do yours also, as you are on beta blockers" Three weeks and all that organisation to go there. wasted a whole afternoon and now back to square one. if we phone the practice to make an appointment, you recieve a generic msg saying you will recieve an appointment within 6-8 weeks. Have paid 50 yrs x 2 contributions into our health service is unacceptable and the worst service we have ever had in our lives.
Visited May 2023
Review titled Haxby Group Practice
Replied on 07 June 2023
Dear Mr and Mrs Powell, Thank you for your feedback regarding our service. Please could you email us at hnyicb-ny.haxbypatientexperience@nhs.net and we will be happy to assist you with your concerns. Kind Regards Piotr Patient Experience Team
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Review titled Dreadful
Rated 1 star out of 5
by Chris - Posted on 04 May 2023
Dreadful. My usual, supportive, doctors have both left. Have to wait at least 45 minutes on the phone, so forced to use an (adequate) online booking system. However, it then takes days to hear back, and only then by text. Been waiting since Christmas (4 months now) for a consultation regarding uncomfortable digestive symptoms, and had to self-diagnose and treat online, (rightly or wrongly.) Unless it’s life threatening, it seems you will only ever receive telephone contact. When I felt a lump in my throat, was asked to photograph it. Impossible! Never heard back when I stated this. My family and I do not feel adequately supported by this surgery at all, and it would seem that many other reviews agree. I hope they will listen to their patients, and start to improve things drastically.
Visited May 2023
Review titled Haxby Group Practice
Replied on 05 May 2023
I would like to thank you for your feedback about your experience with us. I am sorry that you feel dissatisfied with your recent experience, and I can assure you that we are looking into your concerns and will respond in due course. Kind Regards Piotr Patient Experience Team
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Review titled Gone way down hill
Rated 2 stars out of 5
by Anonymous - Posted on 25 April 2023
Phoned practice to see nurse as had sore eye. Told to see community eye care. I live 2 mins from surgery. Nearest eye care knaresbourgh. Phoned dr 4 days later no appointments phone 111. Did so ended up in hospital for 2 hrs saw a nurse. Treatment for eye shingles and 7.50 in parking.
Visited April 2023
Review titled Haxby Group Practice
Replied on 26 April 2023
Thank you for your feedback. If you would like us to look into your concerns then please email us at hnyicb-ny.haxbypatientexperience@nhs.net and we will be happy to assist you with them. Many Thanks Piotr Patient Experience Team
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Review titled Great experience
Rated 5 stars out of 5
by ralph cater - Posted on 13 April 2023
contacted doctor this morning I was called back in minutes and the doctor dealt with my problem and sent medication imediatley Fantastic service the best I could have asked for
Visited April 2023
Review titled Haxby Group Practice
Replied on 17 April 2023
Good morning Mr Cater Thank you for your lovely review. At Haxby Group we always appreciate any feedback given. Kind regards Karen Walton Patient Experience Administrator
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Review titled Would Not Recommend
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2023
Been trying to get my son in to see a doctor for the past 3 weeks, to be told they can only give me a telephone appointment which is over a month away and If it becomes more urgent to ring 111 or I can ring back every day to see if they can fit him in but would recommend for me to fill out online form for it to be ignored. Honestly disgusted with the service. What does it take for you to actually see a doctor? Wouldn’t recommend I wish I never changed over to this practice I should have stayed with modality.
Visited March 2023
Review titled Haxby Group Practice
Replied on 29 March 2023
Thank you for your feedback about our service. If you would like us to assist you with your concerns then please email us at hnyicb-ny.haxbypatientexperience@nhs.net and we will be more than happy to help. Kind Regards Piotr Patient Experience Team
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Review titled Disappointed patient
Rated 2 stars out of 5
by disappointed patient - Posted on 16 March 2023
Been with this practice for over 30yrs. Originally this practice was outstanding, but for the past couple of years Haxby group practice (Gale Farm Surgery) has been very much lacking as a practice for its patients. I have heard many complaints from locals from not getting to see a doctor, waiting 8 weeks for an appointment, waiting forever for phone to be answered when making an appointment you probably will not get for months. My complaint is when i put a repeat prescription in at the surgery, 2 weeks before prescription is due, as they ask for 10 days grace to do their administration (seems a long period of time for paperwork to be taken out of a box and for a qualified person to read it and electronically send prescription to chemists), and when i go to my chosen chemist, again 2 weeks after i put prescription in at the Gale Farm Surgery, the chemist (Wayne's Road) tells me my prescription has not been received and i should go back to my doctors to sort things. This has happened on a number of occasions over the past few years. So i am travelling to the chemist for my tablets, which aren't there, travelling back to the doctors (to ask what has happened) and then travelling back to chemists, then travel back to the doctors, then travel back to the chemists etc, etc, etc. Very frustrating and annoying Very expensive having to travel, on numerous occasions, back and forth to chemists and surgery for somebody else's mishaps. And very very stressful not knowing if i am going to receive medication or not. Regards, A very disillusioned customer (patient).
Visited March 2023
Review titled Haxby Group Practice
Replied on 17 March 2023
I am sorry to hear about your recent experience. If you would like us to look into this for you, then please do not hesitate to email us at hnyicb-ny.haxbypatientexperience@nhs.net and we will be more than happy to help with your concerns. Kind Regards Piotr Patient Experience Team
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Review titled The government takes a quarter of my wages for this!
Rated 1 star out of 5
by Paul Leader - Posted on 28 March 2023
I waited 1 hour and 25 minutes for someone to pick up - no offer of a call-back service I needed a blood test and a doctor's appointment I was told they have no nurses and my blood test would be another 5 weeks I was also told that a doctor would call me in the morning (today) I cancelled all plans for the morning only to have a secretary call me twice Then I get a text telling me that they 'aim' to get me an appointment within the next 8 weeks
Visited March 2023
Review titled Haxby Group Practice
Replied on 28 March 2023
Dear Mr Leader, Thank you for leaving your review. If you would like us to look into your concerns then please email us at hnyicb-ny.haxbypatientexperience@nhs.net and we will be happy to assist. Kind Regards Piotr Patient Experience Team