Haxby Group Practice
Haxby/Wigginton Hlth Ctr., 2 The Village, Wigginton, York, North Yorkshire, YO32 2LLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Missing form
Rated 3 stars out of 5
by Anonymous - Posted on 30 March 2024
After handing in a form so as to be refered, Haxby has lost the form and have no idea of where it is. This form contains personal information and I feel that, by losing it, have put my information at risk. I have tried to find out what is happening but without any support. This is not the first time a referral, for myself, has gone missing.
Visited March 2023
Review titled Haxby Group Practice
Replied on 02 April 2024
I am sorry that we have not provided the standard of service you would expect from us. If you would like us to find out what may have happened for you then please email us at hnyicb-ny.haxbypatientexperience@nhs.net and we will be happy to assist. Kind Regards Piotr Patient Experience Team
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Review titled Shocking shocking service
Rated 1 star out of 5
by Anthony Ridsdel - Posted on 23 March 2023
After following the procedure on the online service for an appointment regarding our 16 year old son how needed to see a doctor regarding tonsillitis. We made the request first thing on the Thursday morning 23rd March , we had absolutely no response apart from a text saying thanks for requesting an appointment, no appointment but please can we share your details with our pharmacy, now 5.30 pm and at York hospital with our son due to his airway narrowing. Absolutely discussed at this medical practice, difficult times through covid and fully understand phone discussions prior to seeing a doctor face to face , however the world has had the need to all go back to work except doctors and trying to see a doctor, please stop using covid as an excuse and your patients that you are paid to see .
Visited March 2023
Review titled Haxby Group Practice
Replied on 28 March 2023
Dear Mr Ridsdel, Thank you for your feedback about your and your son's recent experience with our practice. If you would like us to look into this for you then please email us at hnyicb-ny.haxbypatientexperience@nhs.net and we will be happy to assist you with your concerns. Kind Regards Piotr Patient Experience Team
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Review titled Disgusting service
Rated 1 star out of 5
by Victoria marrow - Posted on 28 March 2023
I have been on hold on the telephone 1hour and 27mins just to move down 3 spaces in the queue. You have just added more stress to my already very high blood pressure, which i can't get in to see a doctor for and can't take the medication prescribed because I now have to wait another 3 days for blood tests to be done!! You need to start caring abit more about your patients!!!
Visited March 2023
Review titled Haxby Group Practice
Replied on 28 March 2023
Dear Ms Marrow, Thank you for your feedback on our telephone line service. We are sorry to hear about the distress caused to you and we would be happy to look into this for you. If you wish for us to assist you then please email us at hnyicb-ny.haxbypatientexperience@nhs.net and we will look into this for you. Kind Regards Piotr Patient Experience Team
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Review titled Disappointing
Rated 1 star out of 5
by Gary Lewis - Posted on 15 September 2023
Booked an online appointment mid December 2022. Got an appointment 13 weeks later in mid March 2023. I had two issues by this time. One was a pain down my leg when driving for longer periods, and the other was issues related to my prostate. I was referred for a physio assessment which at this time, mid September, has not happened. The second issue, the prostate, I asked for an MRI scan as I have a family history and have some symptoms. I was absolutely flabbergasted when the doctors reply was ‘ that’s expensive’. They did refer me for an urology appointment which again I have not received. The result of the leg ache is I have paid for three osteopath appointments and the conclusion is I should return to the doctors and ask for an mri. I can hear the response. The result of waiting for the urology referral is that I paid for an mri scan which was done on the 11th of July, got the results on the 14th. Took the results by hand to the GP. Enquired a month later as to the outcome to be told they wasn’t on the system. Took another copy to the GP and they are now on the system but still no word from the urology dept. It is not surprising that prostate cancer is the biggest issue for men if this is the timeline of the service we are receiving from GP’s. Women get breast scans through their life, why don’t men get a similar concern over their prostate?
Visited March 2023
Review titled Haxby Group Practice
Replied on 15 September 2023
Dear Mr Lewis, Thank you for our telephone conversation today regarding your concerns. I will forward you an acknowledgement letter shortly and respond to your concerns in due course once we have completed our investigation. Kind Regards Piotr Patient Experience Team
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Review titled Quick response and support
Rated 5 stars out of 5
by Elena Kashina - Posted on 09 February 2023
I have been very grateful for the prompt responses when, recently, I have needed reasonably urgent care. It was forthcoming, with lovely, caring doctors, respectful, thorough and kind receptionists answering the telephone calls, and the overall impression of people actually responding when one sincerely needs help.
Visited February 2023
Review titled Haxby Group Practice
Replied on 09 February 2023
Thank you for your time to provide positive feedback. Your feedback will be shared with the relevant teams. Kind Regards Piotr Pacych Patient Experience Team
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Review titled Atrocious
Rated 1 star out of 5
by Anonymous - Posted on 24 February 2023
Worse surgery I’ve ever been to. In the 5 months of being a patient never been able to speak to a doctor or nurse in person. Only get rude text messages, incorrect information from reception staff. I’m changing practice, absolutely disgusting service.
Visited February 2023
Review titled Haxby Group Practice
Replied on 27 February 2023
Thank you for raising your concerns. If you would like us to look into this then please email us at hnyicb-ny.haxbypatientexperience@nhs.net and we will be happy to assist. Kind Regards Piotr Pacych Patient Experience Team
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Review titled Can’t get Appointment
Rated 1 star out of 5
by Mr Demciuch - Posted on 03 February 2023
Have been told I don’t need urgent appointment You will get one in 8 weeks Have lost hearing in left ear so I am now deaf in one ear for 8 weeks It could be infection or something more serious seems like they couldn’t care less.
Visited February 2023
Review titled Haxby Group Practice
Replied on 06 February 2023
Dear Mr Demciuch, We are sorry to hear about your experience. If you would like to us to look into your concerns then please email us at hnyicb-ny.haxbypatientexperience@nhs.net and we will be happy to assist. Kind Regards Piotr Pacych Patient Experience Team
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Review titled 19 weeks and still waiting
Rated 1 star out of 5
by Anonymous - Posted on 17 June 2023
I was messaged in February to say I'd have an appointment within 8 weeks. It's now 19 and I'm still waiting. I cannot fathom what has happened to this practice
Visited February 2023
Review titled Haxby Group Practice
Replied on 19 June 2023
Good morning I am sorry to hear that you are having problems with the Practice. If you would like to send some details to hnyicb-ny.haxbypatientexperience@nhs.net I will be happy to look into this for you. Kind regards Karen Walton Patient Experience Administrator
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2023
I’ve been waiting 8 weeks for an appointment having been referred by my dentist and cancer care nurse. Been told to try and phone tomorrow. You can’t get through anyway. It doesn’t help your mental health all this !
Visited February 2023
Review titled Haxby Group Practice
Replied on 07 February 2023
Thank you for your review. Please could you contact us at hnyicb-ny.haxbypatientexperience@nhs.net and we will be happy to look into this for you. Kind Regards Piotr Pacych Patient Experience Team
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Review titled Frustrating
Rated 3 stars out of 5
by Michael - Posted on 16 February 2023
Rang requesting a home visit due to medical history and considerably ill with what we presumed an infection. Received a telephone call no home visit offered as decided it was antibiotics required and steroids and if no better in 4 days would do a home visit. As this was a recurring issue from before Christmas I would have preferred an examination in the hope it could be seen how bad the infection was and possibly avoid a recurrence again. I shall endeavour a face to face appointment when the course of antibiotics have ended for some reassurance that it has actually cleared up this time. I’m not holding my breath!!
Visited February 2023
Review titled Haxby Group Practice
Replied on 16 February 2023
Thank you for your feedback regarding your recent experience with us. If you would like us to look into this, then please email us at hnyicb-ny.haxbypatientexperience@nhs.net and we will be happy to look into this for you. Kind Regards Piotr Pacych Patient Experience Team