Haxby Group Scarborough
Lawrence House Medical Centre, 1 Belgrave Crescent, Scarborough, North Yorkshire, YO11 1UBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Symptoms incorrectly recorded during phone call
Rated 1 star out of 5
by Anonymous - Posted on 19 December 2024
Symptoms incorrectly recorded during phone call, only half of the symptoms recorded on my record, I was promised a call back to discuss further, waited all day and nobody called, later received a text message recommending over the counter treatment for an issue I don’t have.
Visited December 2024
Review titled Haxby Group Scarborough
Replied on 19 December 2024
Dear Patient Thank you for your 1* review from today informing us that your same-day GP appointment details were incorrectly recorded. I am sorry that some of the information may have been missed off. It is difficult for me to confirm whether this was a case and what happened to advise you further, therefore if you would like me to investigate this concern for you in a more confidential setting then please email me at hnyicb-ny.haxbypatientexperience@nhs.net providing your patient's details and further information about the date of the incident. Kind Regards Piotr Patient Experience Team
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Review titled First Class response and service
Rated 5 stars out of 5
by M Haslam - Posted on 26 July 2024
Filled in online appointment form and received a call with same day appointment within 20 minutes. Staff friendly and efficient. Physio was attentive and understanding. I feel completely reassured being part of this surgery. Thank you for meeting my requests so efficiently.
Visited July 2024
Review titled Haxby Group Scarborough
Replied on 26 July 2024
Dear M Haslam I would like to thank you for expressing your positive feedback about your experience in using our online services and the appointment with our First Contact Physiotherapist. I will ensure your comments are shared with the staff involved in your experience. Kind Regards Piotr Patient Experience Team
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Review titled My review
Rated 3 stars out of 5
by Mrs Angela Ellis - Posted on 01 July 2024
The Nurse I saw was lovely, my experience with her was fine , I took a list of my blood pressure over the last five days , didn’t realise the nurses no longer did it , really struggled with the pod as did the lady before me she left as the stress made her bp raise , I left not completing my test as I couldn’t seem to work it , please remember weee not all Savy enough to use it , thankyou
Visited July 2024
Review titled Haxby Group Scarborough
Replied on 02 July 2024
Dear Mrs Ellis Thank you for your compliment for the nurse and I am sorry that you had a difficulty using the new pod at the surgery. We have introduced the pods to allow patients to come and take their blood pressure reading at the surgery at their convenience. I will ensure your feedback is passed to the management. If you do get stuck in the future then please feel free to ask a nurse you are seeing for assistance, or alternatively speak to one of the reception team members at the front-desk. Kind Regards Piotr Pacych Patient Experience Team
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Review titled No phone call !!!!!
Rated 3 stars out of 5
by Anonymous - Posted on 31 May 2024
Waited two days for a return phone call which never happened! Finished up arguing with the receptionist! Now I have to wait until monday!! Very annoying and frustrating! also very very worrying times ahead I'm afraid!!! P.s. try not to be ill !!!!!
Visited May 2024
Review titled Haxby Group Scarborough
Replied on 02 July 2024
Thank you for leaving your review of your experience in accessing a GP appointment. Depending on the type of appointment you are requesting it takes 5 working days for the duty doctor to review routine appointment requests and same day GP appointment requests are usually reviewed on the day. I am sorry that we had not met your expectations on this occassion. I do not have direct access to your medical record to advise you on what exactly happened, however should you wish for me to look into this further for you then please feel free to email me at hnyicb-ny.haxbypatientexperience@nhs.net with your details. Kind Regards Piotr Pacych Patient Experience Team
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Review titled Great GP Staff
Rated 5 stars out of 5
by Ms Louise J Jones - Posted on 20 October 2023
Thankyou for the phonecalls text support , you have given me whilst I was experiencing symptoms of a torn jaw muscle , anxiety , depression , heartrate I feel 90% healed with jaw now thankyou
Visited October 2023
Review titled Haxby Group Scarborough
Replied on 23 October 2023
Dear Ms Jones, Thank you for taking your time to leave your positive feedback about your recent experience with the practice. We greatly appreciate this and will share your compliments with the practice staff. Kind Regards Piotr Patient Experience Team
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Review titled Good Practice
Rated 4 stars out of 5
by Julia S - Posted on 10 August 2023
I felt the need to give a good review about this surgery. On the last three occasions I have needed this service within the last year, I have always been able to speak to the receptionist without waiting too long in a queue and they are always polite and efficient. A follow up triage phone call has usually been no more than one hour later and if required have been given an appointment that same day. I have found the doctors very thorough and didn’t feel rushed given a plan of action that will help my health issues. Even better now that I can receive a text message regarding test results and any further action. In the last 2 years the surgery seems to have improved in all areas. I think the staff deserve some recognition for all their hard work.
Visited August 2023
Review titled Haxby Group Scarborough
Replied on 15 August 2023
Dear Julia, I would like to thank you for sharing your positive feedback. We greatly appreciate your time taken to write your review and we will be sharing it with the staff in the practice. Kind Regards Piotr Patient Experience Team
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Review titled Lack of care
Rated 1 star out of 5
by Anonymous - Posted on 07 July 2023
Had an appointment 4/7/23 and was given a follow up appointment for 7/7/23. Arrived on time for my appointment to be told it was a mistake, it was a phone call not a face to face appointment and someone would call that day. On the NHS app it said 4.20 pm but nobody called. The lack of care at this surgery is appalling. As this is Friday I will now have to wait until Monday to get any answers.
Visited July 2023
Review titled Haxby Group Scarborough
Replied on 10 July 2023
Thank you for providing your comments on your recent experience with us. I am sorry to hear about your issues and we would be happy to assist you with these concerns. If you wish for us to assist you with them then please email us at hnyicb-ny.haxbypatientexperience@nhs.net. Kind Regards Piotr Patient Experience Team
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Review titled No reply
Rated 2 stars out of 5
by Rachel Jameson-Firman - Posted on 02 September 2024
I left a review in July of this year, I have checked the feedback page for Haxby and see that most people have had a reply, alas I have not. I did have a number of missed calls from Haxby HQ with a message saying they would call me back, but no information regarding how I could contact them or how to return the call to discuss. I have heard nothing more for some weeks.
Visited April 2023
Review titled Haxby Group Scarborough
Replied on 25 November 2024
Dear Mrs Jameson-Firman Thank you for your further review from 2 September. I am sorry we were unable to respond earlier to your previous and this review. We encountered technical issues that limited our ability to access reviews. I have now responded to your previous review and I am keen to know if there are any remaining concerns you wish for me or our Patient Experience Team to address. If that is the case then please email us at hnyicb-ny.haxbypatientexperience@nhs.net detailing any further concerns you have and how you would like us to assist you in getting them resolved for you. Kind Regards Piotr Patient Experience Team
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Review titled Missed appointments
Rated 1 star out of 5
by David Bell - Posted on 20 April 2023
Been waiting 7 weeks for a routine appointment but in the meantime for the last two weeks suffering with pain in my left side and lower back, need advise about what painkillers are suitable as l am on some regular meds that react lberprofen ect. Did the online thing and got a text saying telephone appointment Tuesday afternoon. On my app it gave a time of 13.20 to 13.40checked my mobile at 1 15 and realised l had two missed calls at 10.58 from doctors surgery so waited until 2.00 then rang them to be told l would be getting a call sometime that afternoon. No call but now showing a missed appointment on my record due to calling in the morning instead of the afternoon apparently its my fault for not answering the phone. I was home from 11.15 for the rest of the day mobile and landlines both show missed calls just before 11 am.
Visited April 2023
Review titled Haxby Group Scarborough
Replied on 21 April 2023
Good Morning I apologise for the missed appointment. When booking a telephone appointment, we usually tell patients they will be contacted within a 2 hour window. If you are still needing an appointment please feel free to contact the surgery and we will be happy to facilitate this for you. Many Thanks Haxby Group
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Review titled Poor mental health support
Rated 2 stars out of 5
by Rachel Jameson-Firman - Posted on 13 July 2024
I had a mental health crisis over some months beginning in April 2023, I had a good experience with one of the GPs to begin with, but my treatment thereafter was very poor, from the reception staff, to the other GPs in general. I was told that I did not need an urgent appointment and that I would be given a routine appointment when one became available (however, no one could tell me when that would be!) I was in extreme distress and both my husband and myself were at our wits end. I eventually called in by chance at The Ellis Centre, was seen by a very kind receptionist who recognised my extreme condition and I was seen the following morning by a Consultant Psychiatrist who was able to commence appropriate treatment and medication. I have since made a full recovery but sadly no thanks to Haxby Group Practice. I have considered changing my GP surgery but thankfully have not needed to attend any further. I feel that as soon as someone presents with mental health issues, including extreme anxiety and depression, everyone just assumes that it is a character flaw. I have however been a health care professional since 1981, I have had mental health struggles over the years, as a consequence of historical trauma, but have always recovered and returned to work each time. Sad to say, the treatment I received is not the kind of care I would wish to give to my patients.
Visited April 2023
Review titled Haxby Group Scarborough
Replied on 25 November 2024
Dear Mrs Jameson-Firman Thank you for sharing your experience in using our GP services. We are sorry that we have not met your expectations in offering you a sooner appointment for your mental health. The appointments are offered based on the assessment of your medical need and priority by the GP on the day in balance with same-day GP appointments and the demand we receive from the other patients. Ultimately, you may be asked to wait. However, a new service has now been introduced for patients with acute mental health concerns, which can be accessed by calling 111 if you require very urgent support. We understand it can be frustrating having to wait, and if your medical symptoms or circumstances change while you wait then we empower you to inform us so we can re-assess your medical priority for a sooner appointment. I am happy that you have now received the treatment you needed and if you still require any medical assistance then please feel free to use this link https://access.klinik.co.uk/contact/haxby-group-scarborough to request a further appointment. Kind Regards Piotr Patient Experience Team