Health Care First Partnership
Pinfold Surgery, Pinfold Lane, Mickletown Methley, Leeds, West Yorkshire, LS26 9AAContact details and opening times
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Reviews
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Review titled Well Being Appointment cancelled 3 times!
Rated 2 stars out of 5
by Anthony Black - Posted on 11 February 2025
I have had my Well being appointment cancelled 3 times. My initial appointment was in December. Yesterday 10/02/2025 was cancelled on the morning of my appointment. Each time I had cleared my diary, so that I could attend my appointment. The surgery wouldn’t be happy, if I was to cancel an hour before.
Visited February 2025
Review titled Health Care First Partnership
Replied on 21 February 2025
Dear Mr Black We are sincerely sorry that you have experienced such difficulties with your Wellbeing appointment. This has unfortunately been due to extensive absence in our clinical teams which is unforeseen. We aim not to cancel appointments if we can staff them appropriately with other clinicians but on these occasions we have not been able to cover the clinics and your appointments have been rebooked. We understand that timely access to healthcare services is crucial, and we regret that you have experienced difficulties in this regard. Please be assured that we take your feedback seriously and are committed to addressing the issues you have raised. We can see that you have another appointment pending and hope this goes ahead without any issues. Once again many thanks for your feedback as this enables us to amend and change our processes where necessary. Feedback Team Health Care First
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Review titled Completely unreliable
Rated 1 star out of 5
by Anonymous - Posted on 03 March 2025
Impossible to get an appointment, when I have it has been rearranged at the last minute to Ferrybridge which is impossible to get to for me and not rescheduled. Appointments are released in the middle of a working day and therefore not accessible for people who cannot call at that time and hold for an hour. Been trying to get an appointment since 11th January for a back injury after a car crash and it has been impossible. I even paid for a private appointment for pain relief initially because there were no appointments available to me. It's now March and I have tried every week since without success. An awful service provided to the people of Methley. I would avoid Healthcare First if you have a choice.
Visited February 2025
Review titled Health Care First Partnership
Replied on 03 March 2025
Dear Anonymous, we are sincerely sorry you have had problems accessing appointments with us. If you want to send your details to wyicb-wak.feedback.hcf@nhs.net we would be able to investigate and respond fully to you directly. In the meantime we would like to update you with some changes we are trying to make. As I am sure you are aware General practice is currently under a lot of pressure due to rising demand, increasing costs, and staff shortages. These challenges can make it harder for you to get an appointment with us. Recognising these challenges, we know we must rethink how we do things to reduce the stress on you when trying to get an appointment with the right person. Many of you have been working with us through feedback and discussion to design options that could help improve our current ways of working. Your input helped us create three options: Option 1 – Direct Booking: You can call us at any time to book an appointment, and our Care Navigators will schedule you directly into any available slot. The requests will not be reviewed by our clinical team. Option 2 – Prioritising Vulnerable Patients: We will give priority access to appointments for our most clinically vulnerable patients. A clinician will not assess these appointments. Other patients will be offered remaining availability after priority patients are scheduled. Option 3 – Clinically Led Triage: All appointment requests will be reviewed by our clinical team, which includes GPs, Nurse Practitioners, and Duty Nurses. They will assess the urgency of each case, match you with the most appropriate clinician, and consider which site you would prefer to attend. Once all appointments are filled, the clinical team may navigate you elsewhere. Over the past two months, we’ve presented these options to you, our patients, to help decide what works best for your needs. The outcome of this vote, which included insights from recent roadshows, our PPG (Patient Participation Group), and the patient surveys, was Option 3: Clinically Led Triage. Based on your chosen option, Clinician-Led Triage, and the valuable feedback you’ve shared, Here’s what we will focus on: • All appointment requests will be clinically reviewed: This team will include a GP, an Advanced Nurse Practitioner, Paediatric Nurse, and a Practice Nurse. This ensures every case is assessed for urgency and matched with the right clinician. • We will prioritise vulnerable patients: • We will focus on improved personalised care: • We will point you to other services where appropriate: • We will improve communication to you: • We will simplify the online system: We understand that no system is perfect, and with Clinician-Led Triage, there may be times when you need to wait a little longer for a response. This is because every request will be carefully reviewed to ensure you receive the most appropriate care tailored to your needs. Feedback Team On behalf of Health Care First Partnership
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Review titled Absolute waste of time
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2025
I tried to get an appointment to see a doctor on 2 consecutive days on 13th and 14th Feb 2025 to be told I could make an appointment but of course there weren't any. My condition got so bad on the early morning of Monday 17th Feb so rang 111 who sent an ambulance to take me to Pinderfields A & E where I was treated. I am now trying to get an appointment in 2weeks time with a doctor for a further examination and yet again told no appointments available. What an absolute joke this practice has become. I am relating this ongoing saga to my MP and a report to the Health Council as this healthcare first needs to be closed down!
Visited February 2025
Review titled Health Care First Partnership
Replied on 21 February 2025
Dear Anonymous, Thank you for taking the time to contact Health Care First with your feedback. If you would like to e-mail wyicb-wak.feedback.hcf@nhs.net we can investigate your issues in more detail and see where the system fell down for you. We would like to update you on the steps we are taking to improve access to our practice based on your and others feedback. The Challenge General practice is currently under a lot of pressure due to rising demand, increasing costs, and staff shortages. These challenges can make it harder for you to get an appointment with us. Recognising these challenges, we know we must rethink how we do things to reduce the stress on you when trying to get an appointment with the right person. Your input helped us create three options: Option 1 – Direct Booking: You can call us at any time to book an appointment, and our Care Navigators will schedule you directly into any available slot. The requests will not be reviewed by our clinical team. Option 2 – Prioritising Vulnerable Patients: We will give priority access to appointments for our most clinically vulnerable patients. A clinician will not assess these appointments Option 3 – Clinically Led Triage: All appointment requests will be reviewed by our clinical team, which includes GPs, Nurse Practitioners, and Duty Nurses. They will assess the urgency of each case, match you with the most appropriate clinician, and consider which site you would prefer to attend. Once all appointments are filled, the clinical team may navigate you elsewhere. The outcome of this vote, which included insights from recent roadshows, our PPG (Patient Participation Group), and the patient surveys, was Option 3: Clinically Led Triage. we are committed to implementing a new system that addresses the key challenges you highlighted. Here’s what we will focus on: • All appointment requests will be clinically reviewed: This team will include a GP, an Advanced Nurse Practitioner, Paediatric Nurse, and a Practice Nurse. This ensures every case is assessed for urgency and matched with the right clinician. • We will prioritise vulnerable patients: Patients with the greatest need will be prioritised where appropriate. • We will focus on improved personalised care: We will aim to consider your preferred site for appointments, offering a more tailored and efficient service. • We will point you to other services where appropriate: Our clinical team will guide you to other suitable services when necessary and appropriate, ensuring your care needs are met effectively. We understand that no system is perfect, and with Clinician-Led Triage, there may be times when you need to wait a little longer for a response. Thank you for your support and for helping us create a better, more responsive healthcare experience. Feedback Team Health Care First
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Review titled Cannot get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 29 January 2025
I booked a appointment to see a nurse then received a call to say it was being cancelled and I'd need to see a Dr. Tried to get an appointment today but they are refusing to make me an appointment. What is the point of being registered with a GP? I just want to be seen or be given an appointment please
Visited January 2025
Review titled Health Care First Partnership
Replied on 21 February 2025
Dear Anonymous, We are sincerely sorry you have experienced difficulties trying to access our services. We understand that timely access to healthcare services is crucial, and we regret that you have experienced difficulties in this regard. Please be assured that we take your feedback seriously and are committed to addressing the issues you have raised. General practice is currently under a lot of pressure due to rising demand, increasing costs, and staff shortages. These challenges can make it harder for you to get an appointment with us. Recognising these challenges, we know we must rethink how we do things to reduce the stress on you when trying to get an appointment with the right person. Many of you have been working with us through feedback and discussion to design options that could help improve our current ways of working. Option 1 – Direct Booking: You can call us at any time to book an appointment. The requests will not be reviewed by our clinical team. The challenge is that once all appointments are filled, no further clinical advice or care will be available on that day. Option 2 – Prioritising Vulnerable Patients: We will give priority access to appointments for our most clinically vulnerable patients. A clinician will not assess these appointments. Other patients will be offered remaining availability after priority patients are scheduled. The challenge is that once all appointments are filled, no further clinical advice will be given that day. For those that are not deemed vulnerable, there may be longer waits for an outcome. Option 3 – Clinically Led Triage: All appointment requests will be reviewed by our clinical team, which includes GPs, Nurse Practitioners, and Duty Nurses. They will assess the urgency of each case, match you with the most appropriate clinician, and consider which site you would prefer to attend. Once all appointments are filled, the clinical team may navigate you elsewhere. The challenge is that this process may take longer to receive an outcome/answer as the clinical team will be reviewing every request. Over the past two months, we’ve presented these options to our patients. The outcome of this vote, which included insights from recent roadshows, our PPG (Patient Participation Group), and the patient surveys, was Option 3: Clinically Led Triage. Based on your chosen option, Clinician-Led Triage, and the valuable feedback you’ve shared, we are committed to implementing a new system that addresses the key challenges you highlighted. We understand that no system is perfect, and with Clinician-Led Triage, there may be times when you need to wait a little longer for a response. This is because every request will be carefully reviewed to ensure you receive the most appropriate care tailored to your needs. We’ll keep you updated and continue to seek feedback to ensure we get this right. Thank you for your support and for helping us create a better, more responsive healthcare experience. Feedback Team
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Review titled Very poor service.
Rated 1 star out of 5
by Steven Hargrave - Posted on 02 January 2025
I tried to make a same day appointment for a GP to take a look at a growth that had appeared on my eyelid and having ringing in my left ear for about 6 weeks. all I got was a message from a clinician saying we think you should be seen straight away but there were no appointments available for today and to seek medical attention from either a walk in clinic 10 miles away or Pontefract UTC. looking back on my previous attempts to make an appointment I noticed I had that same message (word for word) ten months before. if the Government really want to sort out the NHS they should start with failing GP Services and stop this nonsense and make GPS do the job they are there for. I am disappointed in Health Care First.
Visited January 2025
Review titled Health Care First Partnership
Replied on 21 February 2025
Dear Mr Hargrave, Thank you for taking the time to contact Health Care First with your feedback. Below are the steps we are taking to improve access to our practice based on your and others feedback. The Challenge - General practice is currently under a lot of pressure due to rising demand, increasing costs, and staff shortages. The Opportunity to Make This Better - Recognising these challenges, we know we must rethink how we do things to reduce the stress on you when trying to get an appointment. Many of our patients have been working with us through feedback and discussion to design options that could help improve our current ways of working. Your input helped us create three options: Option 1 – Direct Booking: You can call us at any time to book an appointment, and our Care Navigators will schedule you directly into any available slot. The requests will not be reviewed by our clinical team. The challenge is that once all appointments are filled, no further clinical advice or care will be available on that day. Option 2 – Prioritising Vulnerable Patients: We will give priority access to appointments for our most clinically vulnerable patients. A clinician will not assess these appointments. Other patients will be offered remaining availability after priority patients are scheduled. The challenge is that once all appointments are filled, no further clinical advice will be given that day. Option 3 – Clinically Led Triage: All appointment requests will be reviewed by our clinical team, which includes GPs, Nurse Practitioners, and Duty Nurses. They will assess the urgency of each case, match you with the most appropriate clinician, and consider which site you would prefer to attend. Once all appointments are filled, the clinical team may navigate you elsewhere. The challenge is that this process may take longer to receive an outcome/answer as the clinical team will be reviewing every request. The Outcome - Over the past two months, we’ve presented these options to you, our patients, to help decide what works best for your needs. The outcome of this vote, which included insights from recent roadshows, our PPG (Patient Participation Group), and the patient surveys, was Option 3: Clinically Led Triage. What This Means for You - Based on your chosen option, Clinician-Led Triage, and the valuable feedback you’ve shared, we are committed to implementing a new system that addresses the key challenges you highlighted. We understand that no system is perfect, and with Clinician-Led Triage, there may be times when you need to wait a little longer for a response. We’ll keep you updated and continue to seek feedback to ensure we get this right. Thank you for your support and for helping us create a better, more responsive healthcare experience. Feedback Team Health Care First
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Review titled GP or Recpetion don't know their own triage policies
Rated 1 star out of 5
by Kirsty Spencer - Posted on 09 January 2025
Having waited 4 weeks to see a GP face to face - was then passed onto a face to face app with a nurse. Only to have this cancelled and changed to a telephone appointment. When I queried this with Pinfold surgery "the GP may not have know this was the process that you needed a telephone appointment first", then when I queried why reception staff let me book a face to face nurse appointemnt "The reception staff may not have known this was the process". If the GP or the receotionists don't know their own policies or process then how can anyone get the right treatment or diagnosis. No wonder people are being missed, misdiagnosed, and cancers missed. Absolute joke of a surgery. The website is out of date - patient policies on there dated 2019 and information not up to date.
Visited January 2025
Review titled Health Care First Partnership
Replied on 09 January 2025
Dear Miss Spencer, Many thanks for your feedback, please be assured that we take your feedback seriously and are committed to addressing the issues you have raised. Looking into the specific issues you raised above, your appointment was changed to a telephone appointment as the protocol for your issue required a telephone counselling appointment prior to anything further being planned. The nurse carrying out the telephone counselling would then book you into a face to face clinic as appropriate. With regard to our website we are currently changing providers and with this all our documentation will be reviewed and updated. The specific policy you refer to will be updated as we change to our new modern general practice access model as advised by NHS in the coming months but remains on the website as still relevant. Further information on this will be sent out to our patients nearer the time. With regard to GP and Receptionist training we will feed this back to the teams and implement any additional training needs as necessary. Once again we thank you for bringing these issues to our attention so that we can change and improve our service in the future. Feedback Team for Health Care First.
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Review titled Booking process review.
Rated 4 stars out of 5
by Robert Edward Watson - Posted on 29 October 2024
Booked a phone call following a hospital appointment for a scan and required to discuss results. Booking worked well. Doctor rang on time and the position was rectified.
Visited October 2024
Review titled Health Care First Partnership
Replied on 29 October 2024
Dear Mr Watson, we are so pleased the improvements we are continually trying to make for patients to access services has worked well for you. We continue to listen to our patients and try and amend or change processes where necessary to ensure patients access the right service in a timely manner. Many thanks for letting us know our improved systems are working well. Best wishes Feedback Team on behalf of Health Care First.
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Review titled Very Poor never any appointments
Rated 1 star out of 5
by Abandoned In Eggborough - Posted on 20 September 2024
Tried to get an urgent appointment today. But as usual no appointments are available, not even for next or the following week. Waited the usual 20 minutes on the phone) and was referred to the NHS Urgent Treatment Centres as usual. Our local Urgent Treatment Centre has advised that they are unable to cope with the number of referrals sent by Healthcare First. This provider is failing its patients on a consistently regular basis and seems only to be able to provide annual check-ups and asthma clinics carried out nursing staff. They are certainly not providing adequate care for patients and their funding needs to be urgently reviewed.
Visited September 2024
Review titled Health Care First Partnership
Replied on 23 September 2024
Dear Patient, We understand that timely access to healthcare services is crucial, and we regret that you have experienced difficulties in this regard. Please be assured that we take your feedback seriously and are committed to addressing the issues you have raised. If you would like to send in your details to wyicb-wak.feedback.hcf@nhs.net we can investigate your specific issues and be able to respond in more detail. To improve our appointment system and enhance accessibility for all patients, we have implemented the following measures: 1. Clinical assessment: All patient requests for appointments are now completed through a digital form (PATCHS). This enables all request to be clinically assessed, ensuring that you get to see the right person first time. 2. Appointment Availability: We have increased the number of pre bookbale available appointments by reallocating resources and adjusting our scheduling protocols to better accommodate patient needs. We also continue to recruit to our clinical team to enhance the availability of a wide range of appointments. 3. Same-Day Appointments: We continue to ensure that patients with urgent medical concerns can be seen by one of our clinicians on the day or by the other extended services available as deemed appropriate, such as pharmacy, 111 or UTC. 4. Care Navigators, previously known as Reception and Call Handlers: We also continue to look to invest in our care navigation team in terms of numbers and training, helping to continually reduce call wait times. We monitor our calls for training purposes and where necessary run through these calls with the callhandlers so we can improve our service and highlight areas of specific training need. We hope that these measures will lead to improvements in our appointment system and reduce waiting times for our patients. Once again we offer our sincere apologies that you feel your needs were not met on this occasion but we hope to serve you better in the future. Best wishes, Feedback Team, Health Care First
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Review titled No Feedback after appointment
Rated 3 stars out of 5
by Peter Lane - Posted on 12 May 2024
I made a great effort to log in the the new Website and tried to make an appointment for possible case of skin cancer on my scalp. I went into the website after spending 30 minutes "Jumping through all of the Hoops"for it to tell me appointments could only be made by phone. So I had an appointment but I only got one with a nurse. She took a photograph of the area. I didn't here any feed back and contacted the surgery. they said they were aware of it. So well over a month later I have still not heard anything. The original area I went for the appointment for has healed but there is still one left. All I want if nothing else is possible, is a referral to somewhere that will do something. At the moment all that is required is some external treatment for the small area. The cost and the journey across Cardiff does not bother me. Just do something before I have turn up in Casualty, as everyone else does to get a response: wasting the hospitals time
Visited May 2024
Review titled Health Care First Partnership
Replied on 13 May 2024
Dear Mr Lane we are very sorry that you have had a bad experience but we are a General Practice in Yorkshire so I believe this is an error. You may want to contact your practice directly. Best wishes Feedback team, Health Care First
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Review titled Very thorough GP
Rated 5 stars out of 5
by Anonymous - Posted on 29 May 2024
I accompanied a friend to a review with Dr F and he was very good, he gave a thorough assessment and left us feeling very confident with a plan of action.
Visited May 2024
Review titled Health Care First Partnership
Replied on 03 June 2024
Dear Anonymous, many thanks for your positive feedback if you would like to send further information to wyicb-wak.feedback.hcf@nhs.net we will be able to pass this on to the correct GP. Many thanks, Feedback Team on behalf of Health Care First