Health Care First Partnership
Pinfold Surgery, Pinfold Lane, Mickletown Methley, Leeds, West Yorkshire, LS26 9AAContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Health Care First Partnership.
Reviews
-
Review titled Poor practice
Rated 1 star out of 5
by Diane - Posted on 15 April 2024
Called at 8am to speak to doctor I have not been well and been in hospital advised this to the receptionist who advised the doctor would review and call you back. I went to the toilet and passed out when I was back around I tried to call the doctors at 12.50pm they were closed until 2pm called them at 2pm waited for call back then get a text to say I will be called back next day by clinician not a doctor. I just wish they had the pain I have and maybe they would have some empathy abismol service I am now waiting again for a doctor call but as it’s a lady problem more than likely get brushed of again I have loss 2stone in 5wks but it’s not urgent for them to deal with. No point writing this review but it gets it if my chest as no one cares
Visited April 2023
Review titled Health Care First Partnership
Replied on 16 April 2024
Dear Diane, we are sincerely sorry you have experienced issues trying to access services at Health Care First. We welcome all feedback both positive and negative so that we can continually improve were necessary. Some of our sites do close for half a day but our call centre remains open between 8am and 6pm. If you would like to send us more detail to wyicb-wak.feedback.hcf@nhs.net we would be able to investigate the issue for you and respond with a more detailed response. Best wishes, Feedback Team, Health Care First
-
Review titled First class service
Rated 5 stars out of 5
by Blanche Mcilhoney - Posted on 14 March 2023
In the past I have never had a problem getting an appointment and today was no exception. I called at 8.00 and only waited about 10 mins, spoke to a lovely lady who booked me an appointment for 9.55, I arrived and within 10 mins I was seen and back out with an appointment for an X-ray this afternoon. I’ve been for that and back home. I do not believe even paying privately you would get better service that that. Thank you
Visited March 2023
Review titled Health Care First Partnership
Replied on 13 December 2023
Dear Blanche, many thanks for your wonderful feedback. We are very happy you received an excellent service and we strive to offer this to all our patients. Best wishes Health Care First