Heaton Moor Medical Group
32 Heaton Moor Road, Stockport, Cheshire, SK4 4NXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 12 July 2024
Saw a doctor and was told to return the following week if the prescribed medication didn’t work. Symptoms worsened so went in person to the clinic and asked to be seen by a doctor or nurse. Told there were no available appointments and online appointments had been temporarily put on hold due to over demand. Applied again online the next morning but received no response. Phoned 111 who told me to see my doctor….. phoned the pharmacy who told me they only see/prescribe to patients under 18. They advised me to visit a walk in clinic. Was sent a text for a follow up appointment which I tried to rebook, but after 2 attempts this disappeared from my screen and I was told to wait for a letter sent by Royal Mail. Luckily this condition isn’t life threatening. This surgery is now largely an exercise in i.t skills rather than patient care. Receptionists do no seem adequately trained to triage which is worrying and peer up at you whilst sat inside a glass cage as you beg to see a qualified practitioner.
Visited July 2024
Heaton Moor Medical Group has not yet replied.
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Review titled Very poor
Rated 1 star out of 5
by Davey - Posted on 17 June 2024
Discovered that triage is on line and booking an appointment is not very accessible to old , uniform or the disabled. You are discouraged again and again from actually trying to speak to a receptionist. Will probably look for another practice.
Visited June 2024
Review titled Heaton Moor Medical Group
Replied on 17 June 2024
Dear Davey Thank you for taking the time to provide feedback to us. We are sorry to hear that you are not happy with the services we currently provide and that you will be looking for another GP Practice. Just to clarify for you we are still very accessible to all our patients, we have moved over to online triage but patients can still call us and speak to a receptionist if they cannot complete the triage form themselves and a receptionist will complete the form on the patients behalf. We are not discouraging any of our patients from speaking with a receptionist as they are employed to assist our patients. The online triage is working well for most of our patients who are receiving a response from a GP within a couple of hours of submitting their triage form, we are sorry to hear that you have not had the benefit of this new service. Please do not hesitate to contact us if we can be of any assistance to you. Kind regards Jo Madden Communications Lead gmicb-sto.hmmgfeedback@nhs.net
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Review titled Amazing service today
Rated 5 stars out of 5
by Emma Piper - Posted on 27 June 2024
I logged on using the new contact appt thing. Got a text within 3 mind to say I'd be getting a call today. Less than 20mins later I was called by a doctor who listened although I didn't really understand what I was talking about. I have since made blood tests appt for Monday and face to face appt for something else in a couple of weeks. Feeling relieved if not better that it will hopefully be sorted soon. Thanks
Visited June 2024
Heaton Moor Medical Group has not yet replied.
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Review titled Dr was very rude, knew 10 mins route
Rated 1 star out of 5
by R.FCoowar - Posted on 09 July 2024
Their system wasn’t working I was in time and refused to see me where I had an attack and felt on the floor their because the way the dr ignore and said we were late but I was on time and there was a long queue by their system wasn’t working to check in Their fault but they blame us. Thanks for this kind of attitude
Visited June 2024
Heaton Moor Medical Group has not yet replied.
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Review titled Very, very poor practice
Rated 1 star out of 5
by Poorly - Posted on 10 May 2024
Terrible service , receptionists couldn't give a monkeys about people's health problems, i called to make an Emergency appointment as iwas having chest problems, was told No appointments are taken from mobiles, but if you want to speak to a receptionist you have to ring on a landline. So i had to drive home to access my landline, which also was fruitless as i got same message saying you had to fill in an online form. So back in the car to call in at the surgery, Where the receptionist was reluctant to fill in the form for me, but i insisted. Just told me to go to A&e. so, it would seem Hmmg are not interested in patients health or wellbeing. I ask you, what kind of surgery doesn't take Emergency call's from patients! Appalling!!
Visited May 2024
Review titled Heaton Moor Medical Group
Replied on 21 May 2024
Dear patient, I am sorry to hear about your experience. If you would like us to look into this further, please could you email us on gmicb-sto.hmmgfeedback@nhs.net so we can try to assist further. Kind regards, Heaton Moor Medical Group
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Review titled Extremely poor service
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2024
I have been a patient at this practice for 14 years. It has always not been a great practice but it’s reached an all time low. I can’t speak to anyone via the phone (I’ve waited on and off for 1 1/2 hours today and was cut off twice during the process), if you go in they send you a link to get you out of the building, the telephone appointment slots of 3-4 hours are not practical and not patient friendly enough when you are awaiting results. I went in for blood tests at the weekend and the nurse complained heavily about her workload and how unfair it was that she was on a shift that day and was abrupt with me. Who ever is managing the practice at the moment is doing a terrible job.
Visited April 2024
Review titled Heaton Moor Medical Group
Replied on 26 April 2024
Dear patient, Thank you for your feedback. I am sorry to hear about your experience. I believe our feedback manager has been in touch with you to discuss this further with you. Thank you for bringing this to our attention. Kind regards, Heaton Moor Medical Group
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Review titled Extremely Difficult to get Support for Elderly Mother
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2024
I requested and booked a medication review phone appointment for my 84yr old mother. I checked the day before that it was going ahead. On the day the dr didn’t know why he was phoning my mother and as my mother gets confused she couldn’t tell him. So he did not ask about her meds or review them. I phoned the surgery and the receptionist incorrectly said that despite them having all the correct Power of Attorney documents they “could not discuss her records”. This is legally incorrect. I have gone through all the required legal process to ensure I can discuss my mother. Also, I have spoken to the receptionists there before about her and so suddenly to be told “You need a letter from your mother” was untrue and very frustrating. Furthermore, there was no apology for their error in not carrying out the medication review. It is extremely difficult to care for an elderly relative with vascular dementia deal and this receptionist at the surgery showed no understanding or compassion whatsoever. A very distressing experience.
Visited February 2024
Heaton Moor Medical Group has not yet replied.
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Review titled Very Disappointed
Rated 5 stars out of 5
by Martyn Dobson-Shaw - Posted on 06 February 2024
I called into reception at this practice to ask if they could advise me and my partner about vaccines for a forthcoming cruise. We hadn’t really thought about themas we are not staying in the countries and only visiting for a short day,until we read a recent article. The receptionist asked me to complete a form she would send by email, which we did, but then got a reply stating that as the holiday was lass than four week to travel date they couldn’t help, if this is the case why didn’t she ask that at the time. I don’t like to complain as I’ve generally had good service here but we only wanted advise and really it’s only just short of four weeks
Visited February 2024
Heaton Moor Medical Group has not yet replied.
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Review titled Listening skills are important
Rated 4 stars out of 5
by hossain - Posted on 30 January 2024
This surgery has always been a good practice. As they have many doctors and it is easy to get appointment. I must say I have just come fresh off the phone having spoken to reception. I think the receptionists can do with some patience & should not speak down to anyone or judge anyone. When I mentioned we are not aware of blood test to be repeated she simply said ‘well you know now!’. When I said the problem going on for 2 months after having 4 appointments and a blood test, she simply offered appointment 2 weeks later. I said it was a bit late, So, she said ‘you should have come earlier’. Then I realised she is not listening at all. Then I mentioned that’s fine if you think this problem can wait another 2 weeks that’s fine. She then quickly said ‘no you decide you are the patient!’ I know I am the patient but even after all explanation you have offered and decided that 2 weeks waiting is fine. We had no call about the blood test results, I was told we did not need a call. But it was to be repeated? How and when would we know? Lastly, I said my calls are recorded and I need your name. she ended the call. Miraculously before the end she offered a link for us to upload the problem. The conversation did not have to go this far if someone can listen and patients should not have to offer excuses and explanation to get a link to upload the problem. Just as the surgery expects courtesy and respect from patients the same should be offered by the surgery. Please listen to your patients and do not speak over them.
Visited January 2024
Heaton Moor Medical Group has not yet replied.
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Review titled Usually great practice, but not today
Rated 3 stars out of 5
by Anonymous - Posted on 28 December 2023
Despite arriving very early waited over 15 mins beyond my appointment time and was just calling reception to find out why (waiting room was too far away to risk leaving) as I had had to come out of work for this appt, when I was called in. The nurse apologised for keeping me waiting which was good. However I was unhappy with what followed thereafter:- 1. She didn't wash her hands before administering the injection 2. She prepared the injection directly on the surface of her desk despite there being a silver dish on the desk - equipment intended for this very purpose. Left things open on her desk. 3.Proceeded to attempt to give me the injection when I stopped her (most concerned at this point about the lack of basic hygiene steps -steps I see every time I have this injection at my usual surgery) and I asked her should she not be using an alcohol sterilising wipe on my arm first? To which she replied - "if you like I can"- to which I said "yes please" as there had been a distinct lack of hygiene control prior to this. I was really cross when I left the surgery to have waited so long for such a unhygienic service with clear disregard for infection control.
Visited December 2023
Heaton Moor Medical Group has not yet replied.