Hereford Medical Group
Station Medical Centre, Station Approach, Hereford, HR1 1BBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 20 July 2024
The arranged GP call back did not happen though a receptionist did later apologise for this. Our attempts to get a prescription changed were further frustrated by the difficulty getting through on the phone. The inconsistent advice from receptionists, who no doubt tried their best, was not helpful. At times they did not seem to listen to us. We spent from 10.15 to 3.15 pm waiting for a call back from the automated queuing system, or on the phone to a receptionist, or on hold while they got advice or trying to get back in to the call queue when it was full. Not a good experience. Service seems good if and when you can get as far as a GP or clinician but the initial communication with patients needs improvement. Hope this feedback helps as it is meant constructively. A Friend and Family test also completed.
Visited July 2024
Review titled Hereford Medical Group
Replied on 22 July 2024
Thank you for taking the time to share your experiences. From your review we are unable to identify when this took place. If this was on Friday 19th July we were experiencing significant difficulties caused by an international computer issue. Staff were doing their best to assist patients but did not have access to patient records. We would be happy to investigate and respond directly to the issues you raise. You can get in touch by emailing hmg.complaints@nhs.net.
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Review titled Incorrect information given
Rated 1 star out of 5
by Anonymous - Posted on 20 July 2024
Had call from doctor saying I needed a ecg for my referral to Worcester Weight Management Service. I emailed wwms directly, and they responded quite quickly saying a ecg was not required . Please can doctors get their facts straight.
Visited July 2024
Hereford Medical Group has not yet replied.
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Review titled Trialing another new system
Rated 1 star out of 5
by Ryan James - Posted on 06 June 2024
Appaling service as ever rang 8.00 Today we are trialing a new system you cant rung up to make an appointment you must do it online... eventually talk to the receptionist go through all my conditions ... they wont answer your questions they wont make you an apointment ... transfered me to reception supervisor who was so rude talking over you not willing to help at all.. its like they have been programmed to be as unhelpful as possible.... the problem starts with reception im sure the doctors are great..Although i wouldnt know as cant get to see one... another glowing 1 star review for hmg...its about time they are removed as unfit for purpose
Visited June 2024
Review titled Hereford Medical Group
Replied on 11 June 2024
Thank you for providing your feedback. We find the comments that you have left on the NHS Choices website to be unreasonable. I have reviewed our records and I note that you contacted us at around 8.00am and your request was triaged by the Shift Lead GP the same morning. When you advised that you disagreed with the decision, you were put into a Duty slot to be seen. I have listened to all call recordings and disagree that the Reception Supervisor was rude and not willing to help you; they tried their best to explain the process and due to being unable to reach a resolution, terminated the call. We feel that you were dealt with in an appropriate time frame and we would advise that if you do not feel this was the case, you are able to choose to register to an alternative GP practice.
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Review titled Immediate response to email enquiry
Rated 5 stars out of 5
by Anonymous - Posted on 10 June 2024
I emailed with concerns about side effects from an increase in medication. A pharmacist phoned me back in under 1 hour & we made a plan to resolve the issue. Fantastic. Thank you
Visited June 2024
Hereford Medical Group has not yet replied.
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Review titled Completely awful practice
Rated 1 star out of 5
by Leighton Marsh - Posted on 23 May 2024
Trying to sort an appointment for myself regarding an autism assessment, make the appointment online, sent a link to my phone. Follow the link, get no where. Try to contact hmg, no answer. This has been the result for as long as I have been attached to hmg. Never, ever seen my own doctor and they have lost my documents from myself which came from dvla. Absolutely the worst surgery I have ever been linked to. I will now try, if possible, to join a different surgery as hmg is completely ineffective. We are supposed to make things easier with new technology and going forward into the future, but this practice has gone completely backwards. There should be a simple method of calling the receptionist, making an appointment and attending the appointment but that just isn't the case anymore. Completely backwards, far too stressful and completely ineffective.
Visited May 2024
Hereford Medical Group has not yet replied.
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Review titled Repeat prescription
Rated 1 star out of 5
by Gina Essex - Posted on 27 May 2024
Requested medication online as I had lost my pills Had a response saying my request was too early So now I have no medication at all People do sometimes lose things but hmg obviously not aware of this possibility. Very angry
Visited May 2024
Hereford Medical Group has not yet replied.
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Review titled Abysmal
Rated 1 star out of 5
by Bear - Posted on 08 May 2024
Tried ringing reception from 3 onwards and each time I was told it was full to capacity and then hung up. I didn’t want to make an appointment, I just wanted to ask a question to the reception team but every time I rang the system would hang up on me. Just a truly broken system.
Visited May 2024
Hereford Medical Group has not yet replied.
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Review titled Satisfying Consultation
Rated 5 stars out of 5
by Ronald Mudge - Posted on 31 May 2024
The Doctor explained with great clarity my medical situation and the remedial action that was to be taken. Thank you very much.
Visited May 2024
Hereford Medical Group has not yet replied.
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Review titled Great pharmacy team and women’s health support
Rated 4 stars out of 5
by Rebecca - Posted on 02 May 2024
Thanks to your pharmacist for helping so promptly with my prescription problem yesterday. Extremely helpful and much appreciated. Also like continuity provided with women’s health appointments and how they are managed. Where I find the new system for requesting appointments online a bit of a faff, I do rate the prompt nature of response to those I have submitted. Thank you
Visited May 2024
Review titled Hereford Medical Group
Replied on 02 May 2024
Dear Rebecca, Thank you for taking the time to leave us your feedback - it is very much appreciated. I will pass your kind words onto the teams involved. Kind regards, HMG
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Review titled Hopeless practice
Rated 1 star out of 5
by Amy - Posted on 13 April 2024
Almost impossible to make an appointment, tried to make an appointment via phone , online and also went to Station medical centre but seems impossible . Reception staff very unhelpful and rude . Had been trying to make an appointment for my daughter for the last one week without any success . Do not understand why it is so hard to see a doctor. Want to change this surgery and wouldn’t recommend this surgery to anyone.
Visited April 2024
Review titled Hereford Medical Group
Replied on 15 April 2024
Dear Amy, Thank you for taking the time to leave your feedback. We are sorry to hear that you have experienced difficulty in obtaining a suitable appointment for your daughter. There is extremely high demand for General Practice appointments across the country at the moment and so all our routine GP appointments are now triaged by a GP to ensure that the patient sees the most appropriate clinician for their needs. The best way to have your query triaged is to complete our online form via the website. We do offer appointments on the day for more urgent matters with a duty team available to see and treat patients. If you would like us to investigate your complaint in more detail, please contact us directly using the link below to provide us with some further information. Kind regards, HMG https://www.herefordmedicalgroup.co.uk/contact-us