Hereford Medical Group
Station Medical Centre, Station Approach, Hereford, HR1 1BBContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Hereford Medical Group.
Reviews
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Review titled Very fast response
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2025
Completed online form at 08.32. Received a text at 08.41 informing me my request and prescription had been done and sent to Pharmacy.
Visited February 2025
Review titled Hereford Medical Group
Replied on 07 February 2025
Dear Patient Thank you for taking the time to share your positive experience with HMG. Regards Ceri, HMG
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Review titled text messages
Rated 3 stars out of 5
by Anonymous - Posted on 18 February 2025
Received text messages about vaccinations, blood pressure readings, completing questionnaire. Link to confirm date of birth to continue doesn't work. Tried and took twenty minutes, so I gave up.
Visited February 2025
Review titled Hereford Medical Group
Replied on 19 February 2025
Dear patient We are sorry that you were unable to use the link. Unfortunately, as your review was left anonymously it isn't possible to resend or contact you to ensure that you can submit the information needed. Please contact us using an online consultation form and we can then respond to you to get the appropriate information. Kind regards Ceri, HMG
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Review titled Terrible service today
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2025
Second time taking my daughter due to hearing loss ( no infection). Last time I had amazing service and so much help from the nurse but today I was told there's nothing we can do I suggest you go private. No at home remedies suggested nothing. She also told me there was no evidence that I'd been treating it (with the medication they prescribed) in the last couple of weeks, basically calling me a liar. I left so angry and shocked at the service me and my daughter had received
Visited February 2025
Review titled Hereford Medical Group
Replied on 20 February 2025
Dear anonymous I am sorry that you feel that your recent experience at the practice was disappointing. We would be keen to discuss the concerns that you have directly with you as without further detail it is not possible to investigate the issues that you outline. If you would like a direct response then please contact our PALS officer by using the feedback form on the website. Kind regards Ceri, HMG
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Review titled Missing NHS App Options
Rated 4 stars out of 5
by Anonymous - Posted on 12 February 2025
Why are the AccuRx options, "Contact your Gp about a health problem," and "Contact your Gp surgery for a document or update" missing from the Nhs App for Hmg. Available at all other partnerships in Herefordshire. The only 2 service options available are, "Request repeat prescriptions," (which is great) and "Check for available Gp appointments," which only gives the option of Cervical Screening or Rsv Vaccination.
Visited February 2025
Review titled Hereford Medical Group
Replied on 12 February 2025
Thank you for your review/query. The reason that the AccuRx options are not available at HMG is that we utilise a different online consultation software than other practices in the county. The good news is that the software that we use should shortly also appear on the NHS App as the supplier is completing the integration. This will mean that online consultation forms can be completed on the NHS App rather than by visiting our website. I hope that this addresses the query that you have raised. Kind regards Ceri, HMG
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Review titled Bad news experience
Rated 3 stars out of 5
by D M.Madani - Posted on 18 January 2025
I am writing to express my disappointment with the experience at your GP practice regarding my 7-year-old daughter’s recent visit. After consulting with the doctor, we were advised to carry out a simple blood glucose test and a urine test. An appointment was booked for these tests, but when we arrived at the practice, we were informed that the nurses available were not authorized to take blood samples from children under 14 years old. This oversight is incredibly frustrating. A straightforward test, which could have been conducted during the initial visit, was unnecessarily delayed. Furthermore, we were not contacted beforehand to rectify the issue, and upon arrival, we were told to book yet another appointment. This lack of communication and proper planning has caused significant inconvenience, not only for us as parents but also for my daughter, who now has to undergo further delays and disruptions for something that should have been resolved efficiently. I hope this feedback prompts the practice to review its processes, ensuring proper communication and minimizing unnecessary delays, especially when dealing with children.
Visited January 2025
Review titled Hereford Medical Group
Replied on 21 January 2025
Dear D Madani Thank you for leaving your comments - we are sorry that you have experienced an issue with the care that your daughter has received. We would really like to investigate the concerns that you raise and respond to you directly as we cannot do that on this forum. In order to do this, we would be grateful if you could contact us using our contact form which is available on our website. Kind regards Ceri, HMG
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Review titled Useless
Rated 1 star out of 5
by D F - Posted on 24 January 2025
My partner contacted Hmg about our baby as he has all the symptoms of silent reflux, is clearly in a lot of pain and is very distressed. The Nhs website states that in this situation we should contact the Gp for an urgent Gp appointment. However, the receptionist fobbed us off and told us to go to our midwife with the issue instead. Having done that, they’ve confirmed that this is an issue for the Gp to deal with. We now have to wait until tomorrow for Hmg to reopen and hope they actually bother to help us this time, meanwhile our child is in pain for another day.
Visited January 2025
Review titled Hereford Medical Group
Replied on 24 January 2025
Thank you for sharing your thoughts. As I have explained on the review that you also left on Google, we would really like to investigate the concern that you raise but cannot identify your baby from this review nor could we respond on a public forum. We would be grateful if you could contact us by completing a feedback form available on our website and we can investigate the comments that you have made. Kind regards Ceri, HMG
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Review titled Fabulous Practice Nurse
Rated 4 stars out of 5
by Anonymous - Posted on 05 February 2025
sj practice nurse was outstanding. She listened to my symptoms and came up with a plan. As a result my medication was reviewed and the new prescription was at the pharmacy within the hour and collected and administered. The best service and care received. I hope sj is notified of the feedback. Many thanks
Visited January 2025
Review titled Hereford Medical Group
Replied on 05 February 2025
Dear patient Thank you so much for taking the time to share your experience. We will ensure that the clinician that helped you is made aware of your positive feedback. Kind regards Ceri, HMG
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Review titled bad practice
Rated 1 star out of 5
by Wayne green - Posted on 27 January 2025
the left hand never knows what right hand is doing . I was told by diabetic nurse I should go on Metformin yet doctor fails to issue , diabetic nurse says I will put thingd needed to test diabetes daily on monthly prescriptions yet doctor on issues a one off that's just sample of left hand not knowing what other ids doing .
Visited January 2025
Review titled Hereford Medical Group
Replied on 28 January 2025
Dear Wayne It is not possible to respond to your review in detail without breaching confidentiality. Your comments, however, do not appear to reflect the contacts that you have had with the practice. In general terms, we would not normally add a medication to a repeat list until a first review. We would be happy to respond directly to your concerns and if you would like a specific response, then please contact the practice by using the feedback form on our website. Kind regards Ceri, HMG
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Review titled Excellent response
Rated 4 stars out of 5
by Anonymous - Posted on 29 January 2025
I just wanted to express my gratitude to your team. I filled in the online consultation form with a query. Within a few minutes I received notification that it was being dealt with. Within the hour I then received a call from the GP. Most efficient and friendly GP who understood my query. Communication at its best...Thank you.
Visited January 2025
Review titled Hereford Medical Group
Replied on 30 January 2025
Dear Patient Thank you for taking the time to share your feedback with us. I'm really pleased that we were able to respond to your needs when you needed help. Regards Ceri, HMG
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Review titled Excellent HCA
Rated 5 stars out of 5
by Sue - Posted on 29 January 2025
I saw an excellent HCA this morning for my BP review and blood tests. She was first class, professional, knowledgeable & skilled. She conveyed empathy, trust & reassurance whilst undertaking a thoroughly efficient review. Thank you so much. The receptionist at Bobblestock surgery are always very good, so kind & helpful. A highly satisfied visit.
Visited January 2025
Review titled Hereford Medical Group
Replied on 29 January 2025
Dear Sue Thank you so much for taking the time to leave your feedback. We will ensure that your kind comments are passed on to the team. Kind regards Ceri, HMG