Hereford Medical Group
Station Medical Centre, Station Approach, Hereford, HR1 1BBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Absolute disgrace
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2024
My daughter has been trying to make an appointment for the last few days. Ended up ringing 111, who told her to ring hmg back as an emergency. My daughter did this and the receptionist was rude and put the phone down without saying goodbye. Time this happened was 5 37pm on Jan 26th. My daughter after that experience was rather upset and so we rang 111 back and accepted a call back from one of their nurses. Appalled how the practice is now run and the rudeness of some of the staff.
Visited January 2024
Review titled Hereford Medical Group
Replied on 05 February 2024
Dear patient, Thank you for taking the time to leave us your feedback. I'm sorry to hear that your experience in contacting the surgery fell short of your expectations. Please could I ask you to provide us with some more details about your visit via the secure online form on our website so that we can respond to your concerns directly? Kind regards, HMG
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Review titled Practice communication needs improvement
Rated 3 stars out of 5
by Prof.Ronald Pennell - Posted on 06 January 2024
A very simple matter of filling in a date of birth on the Hereford Medical Group contact form is almost impossible it is so badly designed, instead of typing in the date in a moment you click onto a day month and year and try to scroll down and select. However each time it needs resetting so you are back to the beginning. It is the poorest and most time consuming method so one simply gives up…….please correct this matter. Thank you
Visited January 2024
Review titled Hereford Medical Group
Replied on 08 January 2024
Hi Ronald, Many thanks for getting in touch. We are aware of this issue and it is one of the reasons that we will be launching a new website in the coming months. Kind regards, HMG
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Review titled Excellent service
Rated 4 stars out of 5
by GMW - Posted on 08 January 2024
On 21 December 2023 I had been unwell for 4-5 days and with Xmas approaching decided to contact the surgery for advice. I filled in the online form carefully and was surprised and very relieved to receive a phone call from Hereford Medical Group within the hour and was then offered an appointment that very afternoon and was seen by a doctor at the designated time. Well done - I want to give credit where it’s due.
Visited December 2023
Review titled Hereford Medical Group
Replied on 09 January 2024
Dear patient, Thank you very much for your kind words, they are much appreciated. I will make sure that this positive feedback is passed on to the team. Kind regards, HMG
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Review titled Very upset
Rated 3 stars out of 5
by Anonymous - Posted on 11 December 2023
I’ve had to wait 5 weeks for an appointment, for it to be cancelled on the morning, I understand these things happen what is upsetting is I have to wait another 5 weeks for the next available appointment, that is not fair and it’s not right I have to wait 10 weeks for an appointment, life is hard enough and such a struggle and now no help until the new year
Visited December 2023
Review titled Hereford Medical Group
Replied on 12 December 2023
Dear anonymous, First and foremost, I'm very sorry to hear that your appointment has been cancelled. We are unable to enter into a conversation about your care on a public platform, but would welcome the opportunity to look into this matter for you. Please can you send us some more details via the secure online form which is found on our website, and we can respond accordingly. Kind regards, HMG
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Review titled Peculiar Practice
Rated 2 stars out of 5
by Anonymous - Posted on 11 December 2023
Have been on medication for hypertension for ages. Medication ordered monthly via the pharmacy This month was told by the pharmacy that “medication not authorised”Contacted hmg told by receptionist “our system shows that you haven’t had this medication since March”!! Although pharmacy records will not show this. Was text to provide “week worth of readings of BP” What would be the point of this!! In view of the fact that I have been on hypertension meds for a few years! But “the system shows I haven’t had the medication since March” I have had it till last month! Asked to see a doctor was told “this isn’t an emergency” what one wonders may be the consequences of not taking this medication which one has taken for years! It outrageous It’s disgusting that simple checks are not carried out. People being told face to face. If the medication wasn’t issued since March (according to hmg it was ) did anyone check up why? Contacted pharmacy today e mailed hmg see what the week brings. In mean time asking a friend (who also has hypertension and takes the same stuff) for tablets!
Visited December 2023
Review titled Hereford Medical Group
Replied on 12 December 2023
Dear Anonymous, I am sorry to hear that you were not satisfied with the service offered. Please can I ask you to send us some more details about your complaint via the secure online form that is found on our website so that we can respond accordingly. Kind regards, HMG
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Review titled Efficient service, helpful staff
Rated 4 stars out of 5
by Nicky - Posted on 29 August 2023
I phoned immediately after a bank holiday weekend expecting a long wait to be seen. The receptionist was helpful and I was offered an appointment within a few hours. I wasn’t kept waiting having arrived. The Nurse Practitioner was very kind and gave helpful advice. From booking the appointment to picking up my prescription was a smooth, speedy process.
Visited August 2023
Hereford Medical Group has not yet replied.
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Review titled Terrible service
Rated 1 star out of 5
by Granny Gamer - Posted on 08 August 2023
Don't come if you have chronic conditions. If you can get an appointment (good luck), don't expect a good experience. Random GPs and terrible experiences with repeat prescriptions. I've had issues in four of the last five months. The stress makes my depression worse and there's no point even trying to get an appointment as they don't seem to be able to help. Good luck as well if you have a spectrum genetic disorder, as most seem clueless.
Visited August 2023
Review titled Hereford Medical Group
Replied on 11 April 2024
Dear patient, Thank you for taking the time to feedback about Hereford Medical Group. We would encourage you to contact us directly, via the Contact Us form on our website, and we will be able to address your complaint directly and in a confidential manner. Thank you, HMG
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Review titled Excellent receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 25 August 2023
Called in to the surgery today after several failed calls and completing online forms, to resolve my issue with getting a repeat prescription, as I am new to the area. The receptionist at station Medical centre was so so helpful & sorted this out for me straight away. Can’t thank you enough!
Visited August 2023
Hereford Medical Group has not yet replied.
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Review titled Lovely Doctor, poor facilities
Rated 4 stars out of 5
by Diane Jones - Posted on 04 July 2023
Visit to Bobblestock surgery. GP very thorough, she listened and discussed cause and treatment options for condition. Issue with the poor examination table. It was not in good order, doctor not able to adjust for my lack of height, or hers! The front door of the surgery is really heavy and is difficult to negotiate. Shame about the facilities as the care was excellent
Visited July 2023
Hereford Medical Group has not yet replied.
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Review titled Accessibility and communication rock bottom
Rated 1 star out of 5
by Anonymous - Posted on 22 June 2023
Patients are required to complete and return a form with their issue. You can’t phone up directly to arrange an appointment anymore. I have heart failure no I need to see my doctor who I have been seeing since diagnosis. Received a random call yesterday to say I missed a call from surgery and to call back. Today I tried but was cut off before being advised to fill in another form??? My prescription for a new drug has not been updated on the system so I can’t order more and I am running low. What to do?????? When you get to see NHS staff they are brilliant!
Visited June 2023
Review titled Hereford Medical Group
Replied on 29 June 2023
Further to your comment please could we ask that you contact the surgery via our Online General Enquiries Form on the HMG website. We can then respond to your complaint directly. Thank you