Hereford Medical Group
Station Medical Centre, Station Approach, Hereford, HR1 1BBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled There is no way to see the Doctor
Rated 1 star out of 5
by Anonymous - Posted on 14 July 2023
I have had knee problems for over 2 years. hmg they prescribed me a pain gel. They didn't want to send me for and mri scan, so I did it privately. After the orthopedic diagnosis, I need to have knee surgery . Now I am waiting for the next hmg visit and I waited 7 weeks for the last one.Yesterday at the front desk was told that ,doctor probably wouldn't want to see me. They wait for the patient to give up treatment.Why do we have to do scan privately because the doctor is unwilling or unable to help us.
Visited June 2023
Hereford Medical Group has not yet replied.
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Review titled Absolutely Pathetic
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
extremely unlikely to actually see Dr as appointments are usually passed on to nurses or practitioner nurses and as for coming out for a home visit, it took nine days for a nurse to visit me for a very troubling ailment. Absolute Rubbish practice and fully deserving their horrendous reputation
Visited May 2023
Review titled Hereford Medical Group
Replied on 24 May 2023
Dear Anonymous, Further to your comment please could we ask that you contact the surgery via our Online General Enquiries Form on the HMG website. We can then respond to your complaint directly. Thank you
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Review titled Impossible to see GP
Rated 1 star out of 5
by Anonymous - Posted on 13 May 2023
Filled in form online. Have to wait up to 5 working days. Pain was so bad, phoned surgery - receptionist said no appointments so phone 111. Went through various questions then 111 said no gp appointments. Their form will go to surgery but I then have to phone for appointment which probably will be booked up by the time i get to speak to reception. Why aren't there emergency gps available?
Visited May 2023
Review titled Hereford Medical Group
Replied on 17 May 2023
Dear Anonymous, Further to your comment please could we ask that you contact the surgery via our Online General Enquiries Form on the HMG website. We can then respond to your complaint directly. Thank you
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Review titled Excellent experience
Rated 5 stars out of 5
by Boudicca Jones - Posted on 05 September 2023
I only have great things to say about this practice. All the staff I have interacted with have been friendly, including receptionists, gp’s and nurses. I think they must go out of their way to find approachable people to work here. They always ring back when they say they will, have been polite and helpful each time I have dealt with them and every experience I have had thus far has literally been a hive of positivity. Entirely different to the way things were done previously I am very happy to report. I was treated shamefully by a GP who shall remain nameless *ironically* when they were Sarum which made me gunshy but really, I do heartily recommend this surgery now. Nothing like the same in my experience, thankfully. Thank you sincerely, Hereford Medical Group xx
Visited May 2023
Hereford Medical Group has not yet replied.
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Review titled 6 week wait for appt
Rated 1 star out of 5
by Anonymous - Posted on 19 May 2023
Following on from my previous review - finally got an email to book routine appt via link which gave me the option of a few surgeries. The shortest time was 5 weeks so from the start of trying to get an appt was actually 6 weeks! This length of time without even speaking to a doctor is unacceptable.
Visited May 2023
Review titled Hereford Medical Group
Replied on 23 May 2023
Dear Anonymous, Further to your comment please could we ask that you contact the surgery via our Online General Enquiries Form on the HMG website. We can then respond to your complaint directly. Thank you
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Review titled Not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 08 April 2023
I’ve been trying to get sorted for an issue that started in September. Can never get an appointment, and when I do I’m told different things without the Dr even doing any tests. I’m still in a lot of pain 9 months on and still none the wiser as to what’s wrong with me. It’s so bad I can’t even get out of bed some days. In the past 2 weeks I have filled out the online form and 4 times and had no contact from them. It’s not an A&E issue as been twice and they keep saying go back to your GP for tests. It’s absolutely horrendous.
Visited April 2023
Review titled Hereford Medical Group
Replied on 03 May 2023
Dear Anonymous, Further to your comment please could we ask that you contact the surgery via our Online General Enquiries Form on the HMG website. We can then respond to your complaint directly. Thank you
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Review titled A positive experience
Rated 5 stars out of 5
by Margaret Reilly - Posted on 20 April 2023
Phoned in at 8am, seventh in the queue. Spoke to receptionist within ten minutes and offered an appointment for 9.15am. Arrived and found plenty of available car parking spaces. Seen by a nurse practitioner having waited only 3 or 4 mins. She examined me and prescribed a course of antibiotics and suggested that she would arrange with the receptionist to bring forward my COPD annual review. No complaints about this level of service, it was excellent.
Visited April 2023
Review titled Hereford Medical Group
Replied on 26 April 2023
Thank you very much for taking the time to leave us such positive feedback. We are so happy to hear that were pleased with the service provided by the team. Kind regards, HMG
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Review titled No longer fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 27 May 2023
Trying to get a routine appointment at this practice involves an inordinate wait via the email system. The practice is not fit for purpose.
Visited April 2023
Review titled Hereford Medical Group
Replied on 29 June 2023
Further to your comment please could we ask that you contact the surgery via our Online General Enquiries Form on the HMG website. We can then respond to your complaint directly. Thank you
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Review titled Beyond poor
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2023
27 March - called hmg and directed to online consultation. 28 March - text inviting to complete details for online consultation. 3 April - Text directing to book a gp appt. 10 May - gp appt made This timeline to see a GP is utter acceptable and beyond poor.
Visited March 2023
Review titled Hereford Medical Group
Replied on 03 May 2023
Dear Anonymous, Further to your comment please could we ask that you contact the surgery via our Online General Enquiries Form on the HMG website. We can then respond to your complaint directly. Thank you
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Review titled Unable to cope with Demand
Rated 1 star out of 5
by Anonymous - Posted on 13 April 2023
Unfortunately this service cannot cope with demand you cannot book an appointment by telephone or using Patient Request Form. When you are able to access the services they are very helpful but only a fortunate few can be seen. I have had to pay for a private GP appointment to get GP advice as I have been waiting over 7 days to be contacted by Hereford Medical Group. Not sure what you are to do if you cannot fund private treatment perhaps this is why A&E are overwhelmed.
Visited March 2023
Review titled Hereford Medical Group
Replied on 03 May 2023
Dear Anonymous, Further to your comment please could we ask that you contact the surgery via our Online General Enquiries Form on the HMG website. We can then respond to your complaint directly. Thank you