Hesa Medical Centre - Y00352
Hesa Primary Care Centre, 52 Station Road, Hayes, Middlesex, UB3 4DSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Reception and Appointment
Rated 5 stars out of 5
by Anonymous - Posted on 19 August 2024
The reception team was excellent to take on details and give the appointment swiftly. For the longer queue the call back service is a good initiative and the representative was kind and helpful.
Visited August 2024
Hesa Medical Centre - Y00352 has not yet replied.
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Review titled disrespectful receptionist
by jasdeep - Posted on 27 March 2024
i will not knock the doctors, the doctors are brilliant but the rude receptionist and the non understanding manager. there was no duty of care or wellbeing didn't even want to hear me out as it was busy and when i said i'm in a lot of pain please understand me and hear me out i was then told if your that bad go to a&e and put the phone down. This is not on actually very disgusting and disrespectful, they have no idea what that patient is going through there mental state could be vulnerable and not being heard can take them off the edge completely. this receptionist and manager have no idea what they have done. i'm so very angry of how i was treated
Visited March 2024
Hesa Medical Centre - Y00352 has not yet replied.
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Review titled Perfect
Rated 5 stars out of 5
by Abbas - Posted on 15 February 2024
I had a meeting with Mr. Dr. Seyed Tabatabai and I am very happy and satisfied with the way I was treated . I just want to say thanks Dr seyed Tabatabai
Visited February 2024
Hesa Medical Centre - Y00352 has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Gurleen - Posted on 15 March 2024
My personal experience was excellent, the dr was polite and a very good clinician. I am very happy with the consultation
Visited February 2024
Hesa Medical Centre - Y00352 has not yet replied.
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Review titled Great service
Rated 4 stars out of 5
by Ritu - Posted on 16 March 2024
Happy from the the process of registration. And got my pregnancy letter by the time as I needed. Happy with the service.
Visited February 2024
Hesa Medical Centre - Y00352 has not yet replied.
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Review titled Incredible service and excellent practice
Rated 5 stars out of 5
by Rachana - Posted on 15 March 2024
I am happy with the process of registration. The staff helped to expedite the speedy handover of the letter requested, which in turn was timely help in getting the support we needed during pregnancy. We are really Happy with the prompt support and outstanding service, and knowledge of staff members.
Visited January 2024
Hesa Medical Centre - Y00352 has not yet replied.
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Review titled Excellent GP service
Rated 5 stars out of 5
by Ashis - Posted on 01 December 2023
I am impressed with online patient access appointment booking system and emergency booking in the morning as there has never been any case I wasn't been see by my doctor. Despite of growing communities and patient, GP surgery has been very resilient. Good Job Hesa team
Visited November 2023
Hesa Medical Centre - Y00352 has not yet replied.
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Review titled Incompetent administrators
Rated 1 star out of 5
by John - Posted on 27 November 2023
A death occurred 10 days ago. Hesa medical centre failed to send a death certificate to Uxbridge Register Office. Two appointments at Uxbridge were cancelled because the certificate hadn't arrived. At various times Hesa informed me that I had to pick up the certificate from them and take it to Uxbridge (nonsense), that they had sent it last week (untrue), that it would be sent "by soon today" (whatever that means). Useless and dangerously incompetent staff.
Visited November 2023
Review titled Hesa Medical Centre - Y00352
Replied on 27 November 2023
Dear John, Given the nature of your comment, we are deeply concerned and we would like to investigate further. In order to do so, it would be necessary for you to provide additional information. If you could kindly send more details of the incident to HESA's email, nhsnwl.hesamc@nhs.net, we would then be able to carry out a full investigation and give a practice response. Your feedback is essential in helping the practice to improve the service it provides for its patients and your input would be invaluable. Regards Rehana
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Review titled Excellent GP
Rated 5 stars out of 5
by Ashis - Posted on 02 December 2023
I had a really bad infection and had to call in morning for urgent appointment which was arranged in the morning to see nurse practitioner. I was amazed the nurse was so knowledgeable, gave me good advice for my treatment. I am thankful for your dedicated services. Thanks
Visited November 2023
Hesa Medical Centre - Y00352 has not yet replied.
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Review titled Best GP Practice
Rated 5 stars out of 5
by Sandhya - Posted on 01 December 2023
Easy to get appointment and doctors listens to you, staff are helpful and can see going extra mile on providing patient care
Visited October 2023
Hesa Medical Centre - Y00352 has not yet replied.