Highcroft Surgery
High Street, Arnold, Nottingham, Nottinghamshire, NG5 7BQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Bad experience and wait time
Rated 2 stars out of 5
by Anonymous - Posted on 19 July 2024
I arrived to my practice early and signed in and it reached my appointment time yet my name was not called and i had been waiting at least nearly 45 minutes for my appointment when i was apprently “the next patient” i told the receptionist and she just kept saying i was next patient and the wait time was just awful absolutely awful and this isnt the first time its happened before when im apprently the next patient i understand other people need care but the doctor didnt have any patients at all and still didnt call my name when it had been nearly 45 minutes since my original appointment time
Visited July 2024
Review titled Highcroft Surgery
Replied on 22 July 2024
Dear Patient, Thank for your your feedback. I am sorry to hear of the negative experience you encountered when you attended the surgery recently. I would like to look into this further to establish the reasons behind the delay in your appointment. Would you be happy to contact myself at the surgery to discuss this matter in more detail? I appreciate you taking the time to post your feedback, and would like to feedback to the team once we have discussed this in more detail. If you are happy to discuss this further with me, please call the surgery 0115 8832330 or email the surgery directly on nnicb-nn.c84055@nhs.net I look forward to hearing from you. Kind regards Lorraine Smith Operations Manager
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Review titled Excellent care
Rated 4 stars out of 5
by A Shaikh - Posted on 15 May 2024
I have been with this surgery for over 20 years and I have always received best care and treatment, all I do is follow the instructions and appreciate on odd occasions, I may have to wait few minutes to be answered on the phone. Recently, I was seen by a GP who took time to listen to my queries and concerns and explained to me findings and next steps. I also received an call from this GP the same evening to agree on next steps. As part of this visit, I also spoke to a nice person at the reception (on the phone) and also spoke to a medical secretary, they both were friendly and courteous. I am happy to be registered at Highcroft Surgery.
Visited May 2024
Review titled Highcroft Surgery
Replied on 16 May 2024
Dear A Shaikh, Thank you so much for taking the time to write your review it is much appreciated. We are pleased that your visit to the surgery was a positive experience. It is nice to hear that you felt your GP appointment was not rushed and things were explained to you, and you were further updated later the same day. I will personally share your kind words with the team. Thank you again, Kind regards Lorraine Smith Operations Manager
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Review titled Thank you
Rated 5 stars out of 5
by Chris K - Posted on 12 April 2024
I had to attend the surgery, I was greeted by an extremely friendly and helpful receptionist. She put me at ease and advised me what she was going to do and what would happen. I am extremely grateful, I know it is not an easy job but credit where credit is due.
Visited March 2024
Review titled Highcroft Surgery
Replied on 12 April 2024
Dear Chris, We are very pleased that your visit to the surgery was a positive one. We will pass on your feedback to the reception team who you mentioned in particular. Thank you for taking the time to leave your review it is very much appreciated. Kind regards, Lorraine Smith Operations Manager
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Review titled Very Grateful
Rated 5 stars out of 5
by Emma Wilding - Posted on 03 January 2024
Unfortunately myself and my daughter both came down with the Flu on 25/12/24. Highcroft saw us both on 27/12/24 first thing after ringing and again spoke with me on 28/12/23 and made a follow up appointment for us both on 02/01/2024. We are so grateful for the kind receptionists and GP’s who have helped us manage and recover from the Flu. Thank you for great service
Visited December 2023
Review titled Highcroft Surgery
Replied on 20 March 2024
Dear Emma, Thank you for your kind comments. I am so sorry to hear that both yourself and your daughter became unwell on the 25th December. I have shared your comments with the team as we are always grateful for patient feedback and appreciate the time you have taken to provide this. It is great to hear that you are both fully recovered. Kind regards Lorraine Smith Operations Manager.
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Review titled Nightmare
Rated 1 star out of 5
by Anonymous - Posted on 26 December 2023
This doctors surgery is the worst I’ve ever known or heard people talk about, I have been messed around so much the past year!! I wouldn’t recommend anyone joining this surgery, I call to see a doctor I’m told I can have a call with a pharmacist it’s rediculous
Visited December 2023
Review titled Highcroft Surgery
Replied on 19 March 2024
Thank you for your comments, I am very sorry you were dissatisfied with the service you received from the surgery. I would very much like to discuss the issues in more detail, would you be happy to contact me to discuss? I look forward to hearing from you. Kind regards Lorraine Smith Operations Manager
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2023
Been a patient here for around 11 years, staff have been amazing and really supportive. I feel as though the empathy and professionalism is always there. Always a response from e consults and drs always call on the day they suppose to
Visited November 2023
Review titled Highcroft Surgery
Replied on 20 March 2024
Dear Patient, Thank you for your kind comments. Your comments have been shared with the team. It is great to hear the online consultation form works well for you. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Kind regards Lorraine Smith Highcroft Surgery
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Review titled Great Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 17 September 2023
I just moved from another practice and the healthcare service I experienced at Highcroft was amazing. Right from reception staff to clinical staff, the professionalism displayed was exemplary. This Surgery is quite technology driven. Surgery has health kiosks near reception for patients to self check blood pressure, weight etc, the appointment self booking links option to choose appointment date and time is so welcome !
Visited September 2023
Review titled Highcroft Surgery
Replied on 20 March 2024
Dear Patient, Thank you for your kind comments. Your comments have been shared with the team. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Kind regards Lorraine Smith Highcroft Surgery
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Review titled Fit to fly signature from a GP
by meggymoo - Posted on 17 August 2023
I am 27 weeks pregnant, diabetic and due to fly to France in 3 weeks time. I contacted my midwife to obtain a signature for a fit to fly certificate (insurance purposes). They advised me to contact my GP. I contacted the surgery. After 27 attempts the receptionist answered and I explained what I needed. I was told I would need to see the GP. They made me a non urgent appointment. I took unpaid time off work to attend the GP appointment. On arrival at the the receptionist told me that the GP would not sign the document, nor would they see me. I asked if had not felt that a simple phone call to relay this information would have been appropriate. They shrugged and said contact my obstetrician. I said I don't even know who that is. They shrugged again!
Visited August 2023
Provided by Care opinion
Review titled Highcroft Surgery
Replied on 20 March 2024
Dear Patient Thank you for your comments. I would like to discuss this matter further with you if possible. Please could I ask you to call the surgery and request to speak with myself, if I am not available I would ask that you leave your contact details and I will return your call. Kind regards Lorraine Smith Operations Manager
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Review titled Great Improvement
Rated 5 stars out of 5
by Anonymous - Posted on 16 June 2023
I had an appointment yesterday for a persistent ear infection, and I was extremely pleased to get an appointment the same day. The Lady on the phone was really understanding and handled it very professionally. The telephone system has much improved and with shorter waiting times.
Visited June 2023
Review titled Highcroft Surgery
Replied on 20 March 2024
Thank you for your kind comments, these have been shared with the practice team. We are always grateful for patient feedback and appreciate the time you have taken to write your review. Kind regards Lorraine Smith Operations Manager
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Review titled Fabulous people
Rated 5 stars out of 5
by Paula Stack - Posted on 26 February 2023
Never had a problem here.Considering the volume of patients they have to help everyday,i think they manage exceptionally well.Everyone is kind.Its easy to forget sometimes that the staff are under alot of pressure.I try very hard to be mindful of that.The doctors and nurses are incredibly good listeners.I worry alot and often need reassurance.I understand that the phonelines are often incredibly busy so i tend to ring them later in the day,which i find much easier.The surgery itself is absolutely lovely.Always warm and very clean.Credit to the cleaning staff for their hard work too.Blood test results in my experience are usually very quick,which is excellent if you worry like i do.
Visited February 2023
Review titled Highcroft Surgery
Replied on 20 March 2024
Dear Paula, Thank you very much for your kind comments. We are always grateful for patient feedback and appreciate the time you have taken to provide this. I will ensure I share your feedback with the team. Kind regards Lorraine Smith Operations Manager