Highcroft Surgery
High Street, Arnold, Nottingham, Nottinghamshire, NG5 7BQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Some good practice
Rated 3 stars out of 5
by Lynda Dyer - Posted on 18 February 2023
I saw a Dr on 2 February and they deserve praise and some positive feedback. The Dr was running behind time, it would seem the surgery had been particularly busy, and there was some very sick patients. Despite this, the Dr took her time to listen to the presenting complaint (which was complex and not a straightforward case), but it never felt rushed. She asked questions and showed empathy whilst also being very professional. She was methodical in explaining her findings clearly and concisely. She informed us of the plan and the reasons for instigating all the tests she had decided to carry out. She was also very thorough in looking through the history of the presenting complaint and picked up on information that had been missed on the previous presentation to another Dr at the practice. She made us feel at ease and also should be commended for her genuine enthusiasm to try and resolve the presenting condition. We felt very reassured and cared for. Her recommendations to the practice were not followed and so she chased this up some days later. Very thorough and all Drs could learn from her.
Visited February 2023
Review titled Highcroft Surgery
Replied on 20 March 2024
Dear Lynda, Thank you for your kind comments, these have been passed to the staff member concerned. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Kind regards Lorraine Smith Operations Manager
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Review titled I am very pleased
by wezengf84 - Posted on 11 December 2022
I am very pleased with the treatment that I have received at the Ulcer Clinic. The nurses are very professional but kind, considerate and helpful. At last, my leg ulcer is healing, after having had six months of treatment at a practice surgery. At that surgery, I feel that my ulcer was not healing. Just by chance, by having an appointment with another nurse, who happened to mention that there was an ulcer clinic, I was referred here. I wish that I had started coming here months earlier. I feel that my ulcer would have been healed by now. By putting up with months of attending a general practice clinic three times a week, having sometimes very painful dressings, I feel that this has contributed to my high levels of anxiety, for which I am now having treatment.
Visited December 2022
Provided by Care opinion
Review titled Highcroft Surgery
Replied on 20 March 2024
Dear Patient Thank you for your kind comments, these have been passed to the staff members concerned. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Kind regards Lorrain Smith Operations Manager
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Review titled How can this establishment be called a GP practice?
Rated 1 star out of 5
by Anonymous - Posted on 29 December 2022
This establishment is causing more mental health problems than helping patients….. The stress and upset caused by not being able to talk to to or get advice or appointments was bad enough…. But now after 120 attempts alone, just to try to get a ring tone is just beyond acceptable. econsult is never active…. You just get links to 111 and faq ….I’ve been with this surgery for many years…..I’m done!
Visited December 2022
Review titled Highcroft Surgery
Replied on 20 March 2024
Dear Patient Thank you for your comments, I am sorry to hear you were dissatisfied with the service you received. I would very much like the opportunity to discuss this matter with you. Please contact the surgery and ask to speak with myself, if I am not available at the time of your call, please leave your contact details and I will call you back. Kind regards Lorraine Smith Operations Manager
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Review titled Positive review
Rated 4 stars out of 5
by William Davies - Posted on 14 February 2023
Had a situation in December which needed help. Called practice and got thru pretty quickly and was offered advice on the e consult thing. Having completed this I was contacted almost immediately with an appointment the same day. Was seen promptly and courtiously. Have also recently had need to contact Highcroft on behalf of ageing mother and have to say service has been exceptional.
Visited December 2022
Review titled Highcroft Surgery
Replied on 20 March 2024
Dear Mr Davies, Thank you for your kind comments. It is good to hear that our online consultation form worked well for you, and this led to a positive experience when you attended at the surgery for a face to face appointment. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Kind regards Lorraine Smith Operations Manager