Hightown Surgery
Hightown Gardens, Banbury, Oxfordshire, OX16 9DBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good doctors, not so good receptionists
Rated 3 stars out of 5
by Anonymous - Posted on 06 October 2023
When trying to make an appointment, the phone lines are painfully slow. They are understandably very busy but the efficiency & speed of the reception team is seriously lacking. I have observed this at the front desk also. When you do manage to get through they are polite & nice enough but robotic, no use of discretion or common sense relating to patient-specific problems, just the same scripted answers. I have been trying to make an appointment for my young baby & there has been zero basic common sense used, even after I have described the issue. I have worked in healthcare reception & admin myself for many years & find their service & lack of knowledge quite baffling. Not sure if it's a lack of experience or confidence but the phones & triage service needs serious attention & is not fit for a practice of this size. It just isn't efficient or effective at all. On seeing a doctor, I was very pleased with the consultation & treatment and found the doctor to be professional & kind. One nurse is also absolutely lovely, the other is not great with babies which is unfortunate for someone administering childhood vaccinations.
Visited October 2023
Hightown Surgery has not yet replied.
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Review titled Vaccine
Rated 5 stars out of 5
by Liz Anderson - Posted on 16 October 2023
Extremely well run vaccine clinic volunteers and staff were very helpful kind and efficient! parking was also no problem
Visited October 2023
Hightown Surgery has not yet replied.
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Review titled Great Practice
Rated 4 stars out of 5
by Shirley - Posted on 28 October 2023
The staff are always very helpful, efficient and approachable. They help you feel relaxed in a clinical setting.
Visited October 2023
Hightown Surgery has not yet replied.
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Review titled Brilliant Practice
Rated 5 stars out of 5
by Partyka - Posted on 15 October 2023
The staff were helpful, friendly and informative. A very good team. The organisation was superb and gave me confidence in their abilities.
Visited October 2023
Hightown Surgery has not yet replied.
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Review titled Covid jab great job
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2023
No wait, smooth service, in and out no problems. Nurse was friendly, all staff very friendly thanks.
Visited October 2023
Hightown Surgery has not yet replied.
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Review titled Efficient and effective
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2023
Recent Covid/Flu jabs were administered extremely efficiently. From arrival to leaving probably less than 5 minutes, clinicians, staff and volunteers all worked well together and with a smile. Overall a very positive experience.
Visited October 2023
Hightown Surgery has not yet replied.
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Review titled Covid /flu vaccine
Rated 5 stars out of 5
by Anonymous - Posted on 17 October 2023
Fast, efficient and friendly, respectful visit - loving the use of the carpark for a quick visit. Good communication with appointments team.
Visited October 2023
Hightown Surgery has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Philip Anthony Ridler - Posted on 19 October 2023
Senior citizens and others needing the annual influenza and covid-19 inoculations attended the Hightown Surgery on Saturday,14th October 2023, and were treated to the most efficient way imaginable for managing the entire process of the event from arrival to departure by an army of dedicated doctors and nurses, whereby two receptionists checked the arriving patients, who were then asked to join the smallest of queues, before being hailed into one of the ample number of consultation rooms available, where two proficient and friendly members of the team inoculated and recorded,and so finally ushered them politely and rapidly out of the building. It was all over so quickly!
Visited October 2023
Hightown Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Alan Wild - Posted on 18 October 2023
My wife and I went for our flu and covid vaccine jabs and we were in before our appointment time, very organised and very pleasant staff. All done and home early. Great service as usual.
Visited October 2023
Hightown Surgery has not yet replied.
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Review titled Great GP Practice
Rated 5 stars out of 5
by Verna Emembolu - Posted on 08 October 2023
Very organised system for contacting patients regarding routine appointments. The staff are professional and are empathetic when dealing with patients. Appointments are timely.
Visited September 2023
Hightown Surgery has not yet replied.