Hill Top Medical Centre
15 Hill Top Road, Warley, Oldbury, West Midlands, B68 9DUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing doctors
Rated 5 stars out of 5
by Anonymous - Posted on 24 August 2024
Called the surgery in the afternoon for an emergency appointment for my two year old, the reception staff acted quickly and were very caring. Within 10 minuets the doctor called me got me to send photos and called me back with the advice of taking my child straight to a&e. The doctor was so caring and helpful as were the reception team. I can’t thank the surgery enough not only on this occasion but for every appointment where they show the up most care and professionalism. The hospital staff advised that the GP had acted in the best way possible and I couldn’t not agree more.
Visited August 2024
Review titled Hill Top Medical Centre
Replied on 27 August 2024
Dear Patient, Thank you so very much for your review, I will make sure that all staff are made aware at our practice meeting later today. I hope very much that your two year old is feeling much better now, and I am glad that our doctors and staff acted immediately and with the upmost care for them. Our staff work exceedingly hard and it is lovely to see that this work is appreciated and that this dedication to the best possible patient service means that your child received the most appropriate care in the shortest possible time. Thank you once again for your 5* review. Kindest regards Linda Jones Practice Manager
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Review titled Excellent compassion
Rated 5 stars out of 5
by Anonymous - Posted on 27 July 2024
Extremely excellent service from the staff on duty. My nan and l were waiting in the waiting room when there was an emergency. The receptionisst were very shift, and helpful, and got help within seconds. The nurse attended very calm, showed compassion, very knowledgeable, reassuraning and showing outstanding empathy to both the patient and the family. The GP attended the murse gave handover still monitoring. The GP was very friendly and appeared a experience GP, polite, friendly, and outstanding empathy and skills. The nurse offered to see the patient on Monday to review. The nurse and the GP both gave emergency advice for the weekend, and the nurse told the patient she would call later which showed the follow up of care. I felt very safe and happy that my nan is a patient at this surgery.
Visited July 2024
Review titled Hill Top Medical Centre
Replied on 28 July 2024
Dear Patient, Thank you so much for your 5 star review. I am sure this must have been quite frightening to witness and I hope that you and your nan are feeling ok as well. All of our staff are trained on how to react in an emergency situation, and I am so glad that we were on hand to help our patient in the waiting room with skill, kindness and compassion. It is testament to our staff that you feel happy, and feel that your nan is safe in our hands. Thank you for sharing this with us. I will make sure that all staff involved are made aware of your comments, and will discuss your review in our next practice meeting. Thank you once again. Kindest regards Linda Jones Practice Manager
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Review titled Poor Annual Asthma Review Experience
Rated 1 star out of 5
by Tim Parkes - Posted on 25 July 2024
I had to book my own Annual Asthma Review as it had been 15 months since my last one. The examining Nurse had notes on screen but demonstrated a lack of deeper knowledge and understanding regarding my own individual personal medical and Hospital history, particularly with regard to the totality & inter connectivity of my conditions, how any singular diagnosis/condition impacts upon another, and how this in turn affects wider adl's, and overall quality of life. No Peak Expiratory Flow Spirometry was performed to see what my lung function was on the day, the Nurse didn't appear to know anything regarding posture induced airflow limitation, nor what the difference between "Asthma", and what "air hunger/starvation, or, dyspnea" is. The Nurse was dismissive of much that I tried to explain, and appeared more interested in "ticking boxes" when registering results of Oxygen Sats, Blood Pressure, my weight, and issuing me with a Steroid Treatment Card, (despite me being prescribed Steroids at this Surgery since 2018). The Nurse spoke to me in a moderately condescending manner, (essentially as if I were a "naughty 4 year old child"), when asking me what I would do if I had an Asthma attack, which I tried to explain was essentially a moot point (as I haven't had an Asthma Attack in over 54 years), instead preferring to point me towards what "guidance" states, as opposed to listening to me, and treating me as an "individual". Overall, not happy in any way, shape or form.
Visited July 2024
Review titled Hill Top Medical Centre
Replied on 28 July 2024
Dear Mr Parkes, Thank you for taking the time to leave feedback for the practice. I am so very sorry to hear that you were not happy with your recent asthma review with the practice nurse. I have tried to call you on several occasions to discuss this further, unfortunately I have been unable to reach you. I have spoken with the nurse concerned and would very much like to discuss your review further, however I feel that this is not the correct forum to discuss your personal medical information. With this in mind, I would be most grateful if you could please call the surgery on 0121 506 6850 so that we can arrange an alternate way to address your concerns. Kindest regards Linda Jones Practice Manager
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Review titled Not given information before booked appointment
Rated 2 stars out of 5
by Michelle Fellows - Posted on 25 June 2024
I came into the practice today expecting a B12 injection to be told the doctors are not giving these injections until another blood check is done. This is fine in itself, to be re-checked, my issue is this appointment was booked 12 weeks ago at last B12 injection so why was i not informed before today so bloods could have either been taken previously or at todays appointment. There is no excuse of not keeping patients informed, we get text messages when it suits you.
Visited June 2024
Review titled Hill Top Medical Centre
Replied on 10 July 2024
Dear Michelle, Thank you for your feedback which allows us to improve our service not only for you, but all of our patients. I am very sorry that you have been unhappy with the service provided at your last appointment. I can only imagine how frustrating this must have been. I can see from your response that you understand the importance of a blood test, however as you rightly state, this could have been done prior to this appointment. Unfortunately, this was an oversight on our part and I am very sorry for this. We could not take your blood during your appointment because the courier who is sent to take our samples to the hospital had already made our final collection. I realise this has meant that you have the inconvenience of coming back to the surgery, and I apologise wholeheartedly for this. I will relay your feedback to our nursing and reception teams and discuss possible solutions with them to ensure this does not occur again. I will also discuss this in our next practice meeting so all staff are aware and we can reflect on what happened and learn from it. Thank you once more for taking the time to leave feedback for us. Kindest regards Linda Jones Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 10 July 2024
My husband called in June t regarding my symptoms and the help he received helped to save my life on arriving to hospital I was diagnosed with a rare condition and hospitalised. My GP aftercare was so good and so considered.
Visited June 2024
Review titled Hill Top Medical Centre
Replied on 10 July 2024
Dear patient, Thank you very much for your review. I am so very sorry that you have been so poorly, but delighted to hear that you are now well enough to provide this wonderful feedback. Our clinicians work extremely hard to help all of our patients, and I am sure will be very humbled by your words. I will let all of our clinicians know, and discuss your review at our next practice meeting. Thank you once again. Linda Jones Practice Manager
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Review titled Amazing Service
Rated 5 stars out of 5
by C. Walters - Posted on 04 May 2024
Had a phone consultation. He was clear with his diagnosis, gave an idea on how to move forward, and I feel positive that things might finally start to improve for me after being let down by previous surgeries.
Visited May 2024
Review titled Hill Top Medical Centre
Replied on 07 May 2024
Dear Mr Walters, Thank you for your 5 star review. Our team work exceedingly hard and make sure we put our patients at the heart of everything that we do. I am happy that your experience with our GP was positive and has given you a plan for your ongoing health. I will inform the GP of your lovely review and of course discuss this in our next practice meeting. Kindest regards Linda Jones Practice Manager
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Review titled Great Doctors at Hilltop Medical Centre
Rated 5 stars out of 5
by Bhupinder Lelli - Posted on 04 May 2024
Once you can speak to a doctor at this surgery there is no issues professional service is provided and the doctor is willing to listen to your concerns and then advice accordingly, very pleased with the service I have received today
Visited May 2024
Review titled Hill Top Medical Centre
Replied on 07 May 2024
Dear Miss Lelli, Thank you so much for your 5 star review. I am very pleased that you felt you were listened to and were happy with your consultation and advise from our GP. I will make sure the GP is made aware of your review and will discuss this in our next practice meeting. Kindest regards Linda Jones Practice Manager
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Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2024
Another excellent appointment with Dr today as well as a fantastic appointment last week for my four year old. Both dr’s were patient and attentive and really explained everything. They listened to my concerns and were very caring and understanding. Reception team were excellent in organising both appointments, which can be stressful when you have an unwell child. I could not fault the surgery for the care they always provide to my children, so many improvements have been made and it really shows.
Visited April 2024
Review titled Hill Top Medical Centre
Replied on 25 April 2024
Dear Patient, Thank you very much for your 5 star rating for our practice. All our staff work exceedingly hard to make our patients experience as positive as it can possibly be. I am glad that your consultations with the doctors were good and you felt reassured, understood, and that the GP was caring toward you and your children. It is very stressful when your children are poorly, and I am very happy that both our reception team and clinical staff helped to alleviate some of this for you. I will make sure that your review is discussed at our next practice meeting, and that our staff are acknowledged for their hard work. Thank you once more for your feedback. Kindest regards Linda Jones Practice Manager
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Review titled fabulous service
Rated 5 stars out of 5
by dawn vanstone - Posted on 19 July 2024
I want to thank both ladies in the prescription office for all their help and support they have given me regarding issues with medicines and queries regarding my parents who I look after. without their help and support it would have been far more difficult in resolving issues.They are both now in a care home and being well looked after. Nothing was too much trouble for these two wonderful ladies. THank you so much for your kindness and support.
Visited April 2024
Review titled Hill Top Medical Centre
Replied on 20 July 2024
Dear Ms Vanstone, Thank you so much for your 5 star review. Our prescription clerks always go the extra mile for our patients, their relatives and their carers; and it is very kind of you to write this review, I know it will mean a great deal to them. I am very glad that Hill Top Medical Centre was able to help you at such a difficult time, and I am very pleased to hear that your parents are settled and being well looked after. I will of course share your review with them, and also share at our next practice meeting. Kindest regards Linda Jones Practice Manager
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Review titled excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 April 2024
had a telephone appointment with Dr . was very professional and polite. and a great help with the issue for the appointment
Visited April 2024
Review titled Hill Top Medical Centre
Replied on 06 April 2024
Dear Patient, Thank you for your feedback and 5 star review. I am very glad that our GP was able to help with you issue today and that you felt you had a good consultation. Our staff work incredibly hard to treat our patients to the best possible standard, and your kind words are very much appreciated. I will pass on your comments to the GP who treated you today, and of course discuss in our next practice meeting. Kindest regards Linda Jones Practice Manager