Hiyos
The Blenheim Centre, Prince Regent Road, Hounslow, Middlesex, TW3 1NLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awesome service
Rated 5 stars out of 5
by No problem - Posted on 13 June 2023
The staff is very friendly n supportive...I called because my medication this morning and the boy in the reception was so helpful that he solved my issue and sent my medication as soon as possible.
Visited April 2023
Review titled Hiyos
Replied on 16 June 2023
Hi there, thank you so much for taking time to leave your feedback, and for your lovely comments! We're so glad you found our staff helpful. We know how busy our patients are and how important it is to provide an efficient and quick service. We hope you continue to have positive experiences with Hiyos! Many thanks, from your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 April 2023
Every time when we have health problems I call the GP and they are make what was necessary. Recommend that practice!
Visited April 2023
Review titled Hiyos
Replied on 07 June 2023
Many thanks for leaving your feedback! Brilliant to hear that we're hitting the mark and giving you all that you need. Hope you continue to enjoy our services. Stay well. From your Hiyos team :-) Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Very short time to accept calls
Rated 2 stars out of 5
by Anonymous - Posted on 28 April 2023
Surgery doesnt accept bookings over countet in person and their way of taking appointments is by 8 am to 10 am only which is just ridaculous since i have pain in face and nobody is bothering to look at it. Really poor
Visited April 2023
Review titled Hiyos
Replied on 07 June 2023
Dear Patient, thanks for leaving your feedback. Please could you email us at manager.hiyos@nhs.net with your name and date of birth and we can look into your concern further? At the moment, the vast majority of our patients receive direct advice from a clinician, or a face to face appointment if appropriate, if they call between 8 and 10am. We can have upwards of 300 calls daily during that period, but we do our best to provide access to our clinicians on the same day through this process. We do also have an online messaging system is generally found to be very efficient and if a patient clearly requires an urgent appointment we try our best to accommodate. We know, though, that waiting times on the phone can be too long and so we're currently looking into improving the efficiency of our appointment booking service. We will keep you posted. Many thanks, from your Hiyos team.
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Review titled Great doctor
Rated 5 stars out of 5
by Fozeea Rehman - Posted on 19 April 2023
Very good surgery wheh ever I call for a appointment in the mornings get seen same day sometimes all I have to do is call and tel them what I need and the doctor understands my needs and easy to get the medication I need for any thing I have
Visited April 2023
Review titled Hiyos
Replied on 07 June 2023
Dear Fozeea, thank you for taking time to leave your feedback. It's great to hear that you've been happy with our same day system and that you've been able to get everything you need from us. We hope you continue to enjoy being our patient! Many thanks, your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Amazing practice
Rated 5 stars out of 5
by Jason D'Souza - Posted on 13 March 2023
I have nothing but praise for the way First care practice takes care of their patients. We have joined this practice in June 2022 and until date they have always exceeded my expectations. I am a heart patient with a lot of complications but they always make time to clarify any inquiries that may arise due to my situation. I would recommend them to anyone in the area looking for practice. I believe the employees are so hospitable and accommodating is because they management are courteous and take care of them. I wish them continued success for the future.
Visited March 2023
Review titled Hiyos
Replied on 16 March 2023
Dear Jason What a lovely review to read! Thank you so much for taking the time to leave your feedback, it is always so helpful. We think we have a really great team, and all of our staff love taking care of our patients, so it's lovely to hear that it is so appreciated. We hope you continue to enjoy being a patient of ours and we'll see you soon. Take care, from your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Very Prompt and Caring Practice
Rated 5 stars out of 5
by Gema Rodrigues - Posted on 19 April 2023
I've always had great sevice and efficient communication. Clinicians have beeb very patient and understanding too. Keep up the good work.
Visited March 2023
Review titled Hiyos
Replied on 07 June 2023
Dear Gema Many thanks for leaving your comments. We pride ourselves in proactive communication with our patients, which is hard when doctors surgeries are so busy at the moment. We're glad you think we communicate well! We hope you continue to enjoy being our patient. From your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Excellent service
Rated 5 stars out of 5
by Ushaben Panchal - Posted on 06 March 2023
Great service fast and friendly staff. Very pleased . Did not have to wait too long for the staff to answer and resolve my queries. Thank you so much for everything. Keep up the great work . Will be recommending my friend s and family.
Visited March 2023
Review titled Hiyos
Replied on 09 March 2023
Dear Ushaben, many thanks for taking time to leave your feedback. We're so happy you're finding our services fast and friendly! We'll definitely keep working hard to improve the services we offer, and please do keep enjoying being a Hiyos patient. Many thanks, your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Amazing practice
Rated 5 stars out of 5
by Karyn parker - Posted on 13 March 2023
I have been with this practice for about 5 years now and have always been treated fairly and with lots of respect this is the best practice I have ever been with the staff are so attentive and caring and nothing is to much trouble from the reception area right through to the gp keep up the good work use are very professional and amazing at what use do
Visited March 2023
Review titled Hiyos
Replied on 16 March 2023
Dear Karyn Thank you so much for leaving your feedback, and for such lovely comments! We love looking after our patients and try our best to be helpful in every area, so it's great to hear that you're enjoying our services. We hope you continue to feel cared for by our team. Stay well, from your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Could be better
Rated 3 stars out of 5
by Anonymous - Posted on 26 April 2023
The services provided are not bad, responsive and helpful. However, the booking procedure does not meet patients' expectations. The only way to book an appointment is by calling the practice between 8 am and 10 am in the morning, which often results in long waiting times of up to 25 callers in a queue. It can take more than 2 hours just to request an appointment, and then patients are advised that a doctor will call them back later, so they must keep themselves available to answer the call. This process is a waste of time. Although the practice answers calls throughout the day, they only advise callers to call back between 8-10 the next day. An online booking system would be more convenient and transparent. I have tried to call in the morning several times but decided to give up due to long waiting periods.
Visited March 2023
Review titled Hiyos
Replied on 07 June 2023
Dear patient, Many thanks for leaving your feedback which is so important and useful to us. At the moment, the vast majority of our patients receive direct advice from a clinician, or a face to face appointment if appropriate, if they call between 8 and 10am. We can have upwards of 300 calls daily during that period, but we do our best to provide access to our clinicians on the same day through this process. We do also have an online messaging system is generally found to be very efficient and if a patient clearly requires an urgent appointment we try our best to accommodate. However we are aware that waits can be too long in the morning as demand is so high, so we are working on alternative solutions that give the best and quickest access to the largest number of patients. We will give updates via our social media and website on improvements we make to the appointment booking service, so please follow us: www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos Many thanks, from your Hiyos team :-)
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Review titled Great Practice
Rated 5 stars out of 5
by Abhishek Verma - Posted on 06 February 2023
Whenever I have approached the practice for any health concerns, have got due attention and have been listened patiently. Got immediate appointment where required and referred to specialists as appropriate. I thank you for all the support that me and my family have been getting from this practice. Great Doctors and support staff. Many Thanks
Visited February 2023
Review titled Hiyos
Replied on 17 February 2023
Thank you Abhishek! Your comments are greatly appreciated. We feel it's so important for our staff - both clinicians and administrative - to be great listeners - so it's nice to hear that our patients feel the same. We will continue to look after you and your family :-) Thanks, from your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos