Hiyos
The Blenheim Centre, Prince Regent Road, Hounslow, Middlesex, TW3 1NLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 4 stars out of 5
by Richel - Posted on 10 June 2024
We are neq herw in the United Kingdom, after registration, we were immediately given appointment for blood tests, fit test for colon cancer done since I am more than 50 yeats old. Easy request for repeat prescription.
Visited June 2024
Review titled Hiyos
Replied on 08 July 2024
Dear Richel Many thanks indeed for taking the time to leave your feedback, it is so valuable to us. Welcome to the UK! We are so glad you have had a positive experience with us, and were able to get a quick appointment for your requirements and repeat prescriptions. We look forward to being there for your health needs in the future. Many thanks Your Hiyos team Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Excepțional Care and Professionalism-Heartfelt Thanks
Rated 5 stars out of 5
by Valentina - Posted on 22 May 2024
Dear Miss doctor, I would like to sincerely thank you for today's appointment. I was deeply impressed by your professionalism, attentiveness, and empathy. You were exceptionally kind and demonstrated remarkable competence in addressing my health concerns. I am grateful for the way you listened to me and patiently explained every aspect of the treatment. Interacting with you was an extremely pleasant and reassuring experience. Thank you once again, and I wish you continued success in your career. With the utmost respect, Valentina
Visited May 2024
Review titled Hiyos
Replied on 31 May 2024
Dear Valentina Thank you so much for taking time to leave such lovely and detailed feedback. It is incredibly helpful to us to hear what needs to be improved about our services, but also what we are doing right! We have passed your comments on to the clinician you saw, who is delighted that you felt well looked after. We hope you continue to enjoy being a patient at Hiyos and have many more positive experiences to come. Many thanks From your Hiyos team Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 08 May 2024
I had booked an appointment and I was seen by a very good and lovely doctor. All staff were approachable
Visited May 2024
Review titled Hiyos
Replied on 31 May 2024
Dear Patient, Many thanks indeed for taking the time to leave your feedback. We're so glad you had a good experience and that you felt our staff were approachable. We hope you continue to enjoy being a patient of ours! Thank you, From your Hiyos team Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Hiyos practice
Rated 5 stars out of 5
by Szakira Jasik - Posted on 26 April 2024
Very pleased with the. Effort and really helpful and polite and makes me more comfortable to open up about my help I am really pleased with the. Surgery
Visited April 2024
Review titled Hiyos
Replied on 07 May 2024
Dear Szakira, thank you very much for taking the time to leave your feedback. It's great to hear that you're enjoying our services, and feel you can open up about your health concerns. We're here to listen and help you, and to provide you with an environment where you feel comfortable. We hope you'll continue to have good experiences as a Hiyos patient! Many thanks, from your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2024
I called in the morning to get an appointment, was number 10 but my call was answered quickly. The staff over the phone was friendly and offered me a quick appointment (20 minutes from the call time). I walked in, waited for less than 5 minutes until I was called by the doctor (sorry I don’t remember the name) .. she was welcoming and friendly, asked me the right questions, performed some tests, and was able to find out the issue. She offered me medication options and send my prescription to the pharmacy in few minutes. I’d like to the thanks the staff and the doctor
Visited April 2024
Review titled Hiyos
Replied on 18 April 2024
Thank you for your lovely feedback. It sounds like your experience was a very smooth one - something which we strive for! We hope your issue has now been resolved and that you're well. Until the next time, take care of yourself :-) Many thanks, from your Hiyos team Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 17 April 2024
Good service but awaiting on the phone to talk to Doctor very bad, sometimes you’re 14 on the list most of the time A gave up
Visited April 2024
Review titled Hiyos
Replied on 18 April 2024
Many thanks for taking the time to leave your feedback. We recognise the wait in the mornings on the phone can sometimes be too long and we're working on trying to improve this. We try to deal with as many patients as possible and book in anyone who requires an appointment the same day. It's very challenging when there are 300+ calls coming in during this period. We have regular practice meetings to discuss current issues and to work on solutions, so we certainly appreciate your feedback and will continue to work on improvements to our systems. Many thanks again, from your Hiyos team.
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Review titled Good service and thorough examination
Rated 5 stars out of 5
by meh8a - Posted on 15 April 2024
Had a persistent cough, self medication did not help. Called at 08:00 and after a 18 minute wait was able to speak to an individual who suggested a visit to see someone at the practice. Managed to get an appointment on the same day. I was seen by a very professional who asked a lot of questions and after thorough examination prescribed medication. This was available at our local pharmacy 2 hours later. Very impressed with the service. Thank you.
Visited April 2024
Review titled Hiyos
Replied on 18 April 2024
Dear Meh8a, Thank you for telling us about your experience - we're so glad you're impressed with our services. We try to keep things efficient and quick as we know our patients have busy lifestyles. We hope your issue has been resolved and that you stay well. Many thanks, from your Hiyos team Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Excellent Practice
Rated 5 stars out of 5
by Kiran Sharma - Posted on 20 March 2024
The service at the surgery is very good. Whether it is appointment with GP or requesting prescription. Very prompt, friendly staff & considerate. In the last two weeks I had appt with doctor, follow up of blood test results and requested prescription. On all occasions the service was excellent. Staff member at reception too were very efficient and helpful. I am very happy that I am a patient of this surgery. Please keep up the good work& service you provide.
Visited March 2024
Review titled Hiyos
Replied on 25 March 2024
Dear Kiran Many thanks for your feedback which we value very highly. It's great to hear that you've been having good experiences with us recently. We hope you continue to enjoy being a patient, we're lucky to have you! Many thanks, from your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Dr and admin teams don't listen to the patient
Rated 1 star out of 5
by Amy Neequaye - Posted on 19 March 2024
I was on anti fungal medication that was working, I just needed longer for the full benefits to take effect so I called asking for an extension of my prescription. Sent a photo of my condition as they asked. Proceeded to prescribe me a random cream that will irritate my skin and not address the fu gal infection from my root cause, the scalp! I explained all this on a phonecall but was ignored anyway and they prescribed me a random cream they never told me the name of, just that it would irritate my skin at the start. Top care, attention to detail and facts and professionalism. Not.
Visited March 2024
Review titled Hiyos
Replied on 25 March 2024
Dear Amy We very sorry to hear you're unhappy with your experience, and that you felt you weren't listened to properly. We try hard to train our staff to be understanding and to listen to our patients and respond to their needs. If we have fallen short on this occasion we apologise. If you would like us to look further into the matter for you, we'd be happy to do that - you can email us more details on manager.hiyos@nhs.net and we will investigate. Many thanks, from your Hiyos team
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Review titled Friendly receptionist and helpful
Rated 5 stars out of 5
by Darius - Posted on 26 March 2024
Had a bit of a delay with my prescription but I was dealt with politely and promptly by the staff I am a new patient so I guess that was the issue the last health centre I was using were very rude the doctors were great but the reception staff were absolutely awful and I had given them no reason to treat me that way
Visited March 2024
Review titled Hiyos
Replied on 18 April 2024
Dear Darius, thank you so much for taking the time to leave your feedback, it is greatly appreciated as it helps us improve our service! We're very sorry you were treated badly in your previous practice, that sounds stressful. We hope our staff continue to be helpful and polite and treat our patients with respect. As for the prescription delay, we're very sorry to hear that! We have worked on our prescription efficiency and speed over the last few years and are usually able to get patients their medication very quickly. We hope that next time you need medication you experience no delays. Many thanks, from your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos