Holycroft Surgery
Holycroft Surgery, Oakworth Road, Keighley, BD21 1SAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor sevice
Rated 1 star out of 5
by Anonymous - Posted on 03 July 2024
Everytime I try to make an appointment on line it comes up with service not available. This is before closing time and not on a Thursday when you all have a day off! Imagine how many more patients you would be able to see. I intend to report the Modility trust to my MP as its not fit for purpose.
Visited July 2024
Review titled Holycroft Surgery
Replied on 04 July 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Frankie Patient Experience Officer
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Review titled Time is important they help when they can
Rated 4 stars out of 5
by Marilyn Susan Turner - Posted on 06 July 2024
I did manage to see a doctor after doing an online application and was treated well - had blood tests as requested and results where something needed checking out. received a text requesting blood tests in a months time and have made this appointment I still have symptons and on the 30/07/24 was sent a text stating that a telephone appointment had been made re my symptons - i kept my phone with me but had no call.I appreciate and respect that surgery is busy but for me a follow up on my symptons is important.I have resorted to wait until my 2nd blood results have been done to again speak to a doctor
Visited June 2024
Holycroft Surgery has not yet replied.
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Review titled Almost impossible to get an appointment
Rated 1 star out of 5
by Lou - Posted on 17 June 2024
When you actually manage to get an appointment with a doctor, I have to say they are very good - knowledgeable, kind and compassionate. However the process of actually getting an appointment is unnecessarily arduous. Filling in the online form is ridiculous and takes an inordinate amount of time. Both the website and posters within the surgery say you can ring up for an appointment or get one in person but in practise staff absolutely refuse to this and will only direct you to the website form. This is far too long and onerous when you are feeling really ill and I feel sorry for those of the older generation that might not be as au fait with technology. When you do submit a request for an appointment… well let’s just say if it’s not life threatening or hanging off, it will be classed as ‘routine’ and good luck getting an appointment any time this century. I waited almost 6 weeks. Also, have been twice to make an enquiry at the front desk and the person did not know how to answer the question, just told me to come back another time - not easy when you are working the other side of Bradford every day! Would definitely not recommend this practise at all. Shame because the actual doctors are good… you just can’t see one when you need to!
Visited June 2024
Review titled Holycroft Surgery
Replied on 04 July 2024
Dear Lou, I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Unfortunately we are not able to offer above this limited demand as we must ensure patient safety. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Frankie Patient Experience Team
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Review titled pensioner
Rated 1 star out of 5
by pensioner - Posted on 15 April 2024
why are you making it so hard for pensioners to contact you about medication. We were not brought up with computers therefore find it very difficult to make an appointment. I need to talk to a doctor about my prescription but the receptionist keeps saying that I have to do it on line. I hope you can see where I am coming from.
Visited April 2024
Review titled Holycroft Surgery
Replied on 25 April 2024
Dear Patient Thank you for taking the time to leave a review. I apologise that you have not been supported when you have tried to get help for your prescription query. Our Patient Service Assistant (PSA) are available in practice to be able to help you complete the online form with you. If you telephone the practice the PSA answering can also fill in an online form for you too. Again, I apologise if this has not happened for you. I would be happy to discuss your concerns further with you if you require. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Rose Patient Experience Officer
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2024
having tried to book appointments at surgery and online and getting nowhere I have come to the conclusion that the new system is designed so that you cannot get to see a doctor. you just get refused help when at the surgery and told to book online. and there are never any appointments available there. so it's a poor service in my view.
Visited March 2024
Review titled Holycroft Surgery
Replied on 25 March 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Modality awc avoid responsibility
Rated 1 star out of 5
by Martin Whiteley - Posted on 08 March 2024
I had total knee replacement 28/3/24 Carried out at a private hospital 24 miles away. My nhs hospital 'farmed' the operation to the private sector due to me having waited over 12 months. Operation was a success. I left after being supplied with medication and 1 pair of Compression stockings. One week later I contacted modality awc and requested a 2nd pair of stockings extra large to allow rotation. 1 pair in the wash 1 pair worn. Recieved reply by sms asking "what size" I responded stating size. Waited 2 days heard nothing. Went through the whole procedure again. Recieved a phone call to tell me to make the 44 mile round trip to the private hospital who carried out the procedure and ask them for some more stockings. 5 working days wasted. I am retired can only walk using crutches, have paid into the system all my working life. It is upsetting to see private companies such as Modality awc taking cash from the NHS and just keeping it. They have placed an entire management team between the NHS and patient. Well paid, but inefficient. No doubt an artificial intelligence automated response from Modality awc will be added to the end of this complaint.
Visited March 2024
Review titled Holycroft Surgery
Replied on 25 March 2024
Dear Martin, I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Unreliable
Rated 2 stars out of 5
by Anonymous - Posted on 14 February 2024
IV been fobbed off for 2 days now !, I was prescribed pregablin yrs ago !, I wasn't advised the side affects!, I have to keep reminding my holycroft surgery it's been messed up so many times, Iv been I'll so many times, now iv waited 2 days and still no one has got in touch with me .
Visited February 2024
Review titled Holycroft Surgery
Replied on 29 February 2024
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Receptionist
Rated 5 stars out of 5
by Stephen Auker - Posted on 25 February 2024
Visited to collect my wife’s blood form and i was delighted with the service offered by the receptionist.
Visited February 2024
Review titled Holycroft Surgery
Replied on 29 February 2024
Dear Stephen Auker We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Excellent service
Rated 5 stars out of 5
by Paul Oddy - Posted on 05 December 2023
I used the online contact service to report a health concern and within 1 hour I was contacted and an appointment given to attend the surgery 30 minutes later to see a GP. The appointment was on time and my concerns were put at ease following an examination. Absolutely faultless service from start to finish and far from all the bad reviews I've heard previously.
Visited December 2023
Review titled Holycroft Surgery
Replied on 15 December 2023
Dear Paul Oddy Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Unprofessional and unhelpful
Rated 1 star out of 5
by Charleen Cowen - Posted on 15 November 2023
Arrived at my 9.02 appointment with which I have text confirmation. DR arrived 9.08 and called me into office 9.14am asked me about my skin and just recommended I don't use Dove soap that I have used last 30 years. Asked about my high blood pressure, in which he said "it's no point in taking my blood pressure in the surgery" What was the point of waiting 4 weeks for an appointment when I could have had a phone call. All seemed very uninterested. I had put a second request in due to constant dizziness which may be because of blood pressure or vertigo but was told he can't help me with that as was out of time (when did doctors start putting time frame on your health, maybe if he turned up to work on time he would have time for patients). I informed him my appointment was scheduled for 9am and he turned up late, again I have the appointment confirmed for 9am. He said his was 9.12 (he arrive to the surgery at 9.08 looking rushed), he did try offer another appointment but I can't just wander back in the afternoon I have my own job that I need to be on time for. If it was so easy to book a second appointment why have I had to want for 4 weeks for the first then given a appointment that was according to the practice incorrect. Then sent away with no help , just to be told don't use soap and take your own pressure which I informed I have been doing this for the last 4 weeks, at the very least he should have taken my blood pressure himself. My dizziness is an issue that he would not address even though is all started around the same time. Very, very unhappy with attitude and of no outcome of situation
Visited November 2023
Review titled Holycroft Surgery
Replied on 24 November 2023
Dear Charleen Cowen Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team